CVS Pharmacy: COVID-19 FAQs and resources

    Medication access
     

    On March 9, 2020, CVS Health announced additional COVID-19 resources to increase patient access to medications.

    Beginning immediately, CVS Pharmacy will waive charges for home delivery of prescription medications, which will help patients avoid visiting their local CVS Pharmacy for refills or new prescriptions.

    Read more about how CVS Health is working to ensure medication access for patients.

    Medication supply
     

    We are closely monitoring the global manufacturing environment. We do not see any disruptions to the supply chain that will affect our ability to fill prescriptions for plan members, now and into the near future. We always encourage members to refill maintenance medications in a timely manner.

    In addition to CVS Health’s monitoring, the Food and Drug Administration is closely monitoring medications that are made in China or rely solely on active pharmaceutical ingredients from China. The agency also said it has reminded more than 180 manufacturers to notify the FDA of any potential supply chain disruptions.

    Product supply
     

    We are working with our suppliers to meet customer demand for products being sought in relation to the COVID-19 outbreak. This demand may cause temporary shortages for certain products at some store locations and we re-supply those stores as quickly as possible.

    Drive-through testing locations

    On April 6, we announced the opening of rapid COVID-19 drive-through testing sites in Georgia and Rhode Island and a third location opened on April 7 in Massachusetts.

    The testing will not take place at CVS Pharmacy or MinuteClinic locations, but will be held in large parking lots identified in conjunction with local state officials that are easily accessible and able to accommodate multiple lanes of cars at one time.

    Please visit our dedicated page “COVID-19 testing: Information and locations” to learn more and for answers to frequently asked questions about these testing sites.

    Additional resources

    We offer services that may help minimize your exposure to risk or if you are experiencing illness.

    • Get free delivery on prescriptions and other store essentials.FOR RX DELIVERY: Delivery is available for eligible prescription drug orders with qualifying prescription benefit programs and insurance plans. Order cutoff times may vary by delivery option and pharmacy location. 1 to 2 day delivery only available on orders placed Monday through Thursday. Delivery may be subject to delays. Not all delivery options are available to every address or from all pharmacy locations (CVS Pharmacy®, CVS Pharmacy at Target, CarePlus CVS Pharmacy® and Navarro® locations). Delivery fees apply and may vary by delivery option and location. Delivery of select nonprescription items is available with prescription delivery at participating locations, except from CVS Pharmacy at Target. Selection of nonprescription items available may vary for online and in‐store orders. Nonprescription items are charged at online prices, which may vary from store prices. Coupons, ExtraBucks® Rewards or in‐store promotions with delivery may not be used with delivery orders. Online promotions cannot be used nor ExtraBucks Rewards earned with orders called into stores. Advance payment by credit, debit or FSA/HSA card required. In most cases, FSA/HSA cards may not be used for delivery fees. Other restrictions apply. See FAQs or call your local pharmacy for detail. Available on 1 to 2 day delivery when your prescription is ready for pickup.

    • Visit our drive-thru for more than prescriptions. Now add pain relief, allergy relief, skin care, cold relief & digestive care products to your prescription order at one of our many drive-thrus.

    • Plan a Video Visit.FOR VIDEO VISIT: Available in select states for select conditions. Other restrictions apply. To receive these services, you will be connected to a trusted third‐party provider. Get support from a health care practitioner from the comfort of your home.

    • Schedule a MinuteClinic® visit. Appointment required. Walk‐ins are temporarily unavailable. COVID‐19 testing is not available.

    • Consider a 90‐day Rx supply & early refills. Contact your preferred CVS Pharmacy® location to learn if your prescriptions are eligible.

    • Find your COVID‐19 state hotline.

    04.08.20