SilverScript: COVID-19 FAQs and resources

Note: The information on this page pertains to SilverScript Individual Medicare Prescription Drug Plans (PDP).

Visit SilverScript.com for more information about our plans and for support.

Frequently asked questions (FAQ)

How do I get my medications if I am in self-isolation or quarantined?

We recommend using mail-order – it’s available for most maintenance medications (medication you take regularly for things like high blood pressure). There’s no delivery fee, and you can have up to a 90-day supply delivered directly to your home. 

To get started with mail-order, you can either call the phone number on your ID card or visit Silverscript.com

In addition to mail-order, most home delivery fees have been waived for prescriptions purchased from a CVS retail pharmacy. Through June 30, 2020, charges for standard 1- to 2-day delivery fees are waived. Same-day delivery cost is $7.99.

Can I receive an early refill on maintenance medications?

Yes, you may request early refills on maintenance medications.

  • If the drug is on a non-specialty tier, we’re waiving early refill limits up to a 90-day supply.

  • If the drug is on a specialty tier, we’re waiving early refill limits for a 30-day supply.

  • All prescriptions must comply with state dispensing requirements and have enough refills to be filled. To get an early refill, the pharmacy will need to do an override (they should follow standard message codes to complete this action). They can always call the pharmacy help desk for assistance.

Should I call my plan to request an early refill?

No, please contact your pharmacy directly for assistance.

Can I use out-of-network pharmacies?

Yes, however, you’ll have to pay for the prescription at the point of sale and submit a claim form to get reimbursed. We therefore strongly recommend that you use network pharmacies whenever possible for the best member experience and ease of payment process. Call the phone number on your ID card if you need help.

What should I do if local pharmacies start closing?

Public health and safety are important so most pharmacies will remain open. If your pharmacy closes unexpectedly, please call your prescribing doctor and let them know the prescription needs to be sent to a different pharmacy.

You also have the option to use mail-order. It’s available for most maintenance medications (medication you take regularly for things like high blood pressure). There’s no delivery fee, and you can have up to a 90-day supply delivered directly to your home. To get started with mail-order, you can either call the phone number on your ID card or visit Silverscript.com.

Are there any dangers regarding medications manufactured in China?

The Food and Drug Administration (FDA) has not indicated there are any concerns with drugs manufactured in China. The FDA protects public health by promoting supply chain integrity and working to ensure medicines imported to the U.S. meet legal and regulatory requirements. Imported drugs must meet FDA’s standards for quality, safety and effectiveness.

I’ve heard there’s a risk of shortages in my medication. Should I be worried?

We are closely monitoring drug supply and currently do not see any disruptions to the supply chain as a result of COVID-19 that would affect our ability to fill prescriptions. As always, we encourage you to fill your prescriptions in a timely manner.

What if my doctor’s office closes and is unable to assist with things like getting a prescription, finding a new drug or completing a prior authorization?

Many doctors are offering telehealth services. Telehealth allows providers to assist patients virtually or over the phone. If your doctor doesn’t offer telehealth, try calling the local hospital to see if telehealth is available.

What if my governor hasn’t declared a state of emergency?

As of March 17, 2020, all states and territories in the United States have declared emergency. We have updated our policies in all 50 states in response to emergency declarations.

05.28.20