Workplace adjustments and COVID-19

Accelerated hiring

Why is CVS Health accelerating plans to hire 50,000 workers?

CVS Health is a critical resource for health care, prescriptions and other supplies in communities across the country, and we’ll continue to be here for customers, members and patients in these trying times.

We’re looking to fill more than 50,000 full-time, part-time and temporary jobs across the country to meet the surge in demand for health care and other services and help manage capacity for our existing colleagues as we help respond to the COVID-19 pandemic.

What roles are you seeking to fill?

Roles include frontline store associates, warehouse workers and member/customer service professionals. Additionally, we are looking to hire many Pharmacy and Clinical roles, like Pharmacists, Pharmacy Technicians, Nurses, and others with healthcare training to support our patients’ increasing needs.

Are these 50,000 jobs incremental positions on top of your 300,000 workforce?

Approximately 47,000 positions are existing open full-time and part-time requisitions across the company (inclusive of CVS and Aetna systems). We are also recruiting to fill temporary roles that are due to a combination of increased demand and to provide coverage for our colleagues who are unable to work at this time, due to illness, family situations, or any number of other reasons. It is critical for us to provide healthcare support to our customers, patients, and members during this pandemic.

What is the breakdown among these part-time and full-time positions?

Fifty-five percent of the open positions are part-time; 45 percent are full-time (this is approximated as these numbers change daily).

Are there specific geographies you are focused on?

The 50,000 jobs span across the country. In markets where we have large groups of stores, distribution centers and call centers, there are more openings.

Over what time frame do you expect to begin hiring based on past experience?

We’re hiring immediately and are adapting our processes to manage through a complex operating environment. Through a technology-enabled hiring process that includes virtual job fairs, virtual interviews and virtual job tryouts, we can rapidly add to our workforce of retail and customer service positions, while creating opportunities for American workers impacted by the COVID-19 pandemic.

For some roles, we may be able to make a hiring decision in just one to two business days, depending on the availability and number of candidates who apply.

For certain professional and executive roles, our time to fill can be longer, but this may depend on the number of qualified candidates in our pipeline.

Given that we are experience unprecedented volumes of interest, we ask those who apply for patience as we make every attempt to get to them.

What benefits would these new hires be offered?

The company offers a comprehensive Total Rewards package designed to support colleagues’ physical, financial and professional well-being. Here are just some of the benefits that make up our Total Rewards:

Competitive pay
Paid training
Health benefitsColleagues must average 30 or more hours. including dental and vision coverage
Income protection benefits such as life insurance and short- and long-term disability insuranceColleagues must average 30 or more hours.
Retirement savings programs, including 401(k) with company-matching contributions (after a year or minimum hours of service qualification)
Educational assistance programs
Career development opportunities
Up to a 30% employee discount at CVS retail stores and access to the Employee Discount Center for special deals from national brand-name merchants
Paid time away from work

Plus, we have added new benefits to further support our colleagues during the COVID-19 pandemic, such as a dependent-care assistance program for children and adults, paid sick time for part-time colleagues and continued pay for colleagues who are quarantined.

Why does partnering with existing clients makes sense for CVS Health?

At a time when the hospitality and travel industries are facing their most significant challenge, we are proud to be part of a community of leading companies lending a hand in these unprecedented times. These companies who have had to furlough groups of their employees have a ready and well-trained workforce, and we can see them helping us address the urgent and significant health care demands of our communities during this crisis.

What companies is CVS partnering with to place within its workforce?

We are working with clients across the travel, hospitality, retail and restaurant industries to help place its furloughed workers in roles across our company. Current partners include American Airlines, Estefan Enterprises, The Gap, Hilton, Hyatt, and Marriott. We are also working to bring on additional partners.

By working with these companies and their well-trained workforce, we can scale up our temporary workforce to handle increased volume in our stores, distribution centers and call centers.

How are you managing displaced workers who do not work for these partners but are applying to these positions?

We know many people have been impacted by the sudden downturn, as jobs in areas like travel, hospitality and retail are being displaced due to the effects of the COVID-19 pandemic. We want those people to know that we welcome them to CVS and know they can contribute to our purpose of helping people on their path to better health.

CVS Health is here for our customers, members and patients. We’re hiring people today who reflect our values and who want to work together as a team and community to battle this healthcare crisis.