Ensure pharmacy benefits meet patients’ needs

Because no two clients’ needs are the same, we customize our services, tools and programs to deliver the greatest value to both clients and their unique member populations. As our clients face the economic realities as a result of  the COVID-19 pandemic, we’re working in a consultative role to ensure they can continue to keep their populations and workforces adherent to their medicines and care, which in turn creates positive health outcomes and drives longer-term health savings. 

The pharmacy is the location where patients most frequently interact with their health care. By expanding health capabilities and services within our pharmacy benefits, we can have a positive impact on patient and member health. Beyond securing the lowest possible cost for medicines, we also work with clients to design benefits that include digital touchpoints and personalized support so that every member can start and stay on their medicines.

As telemedicine and digital health remain paramount, these digital touchpoints are critical in keeping our 100 million members engaged in their health. 

Benefits that meet patients where they are

COVID-19 has underscored how important it is for us to maintain and enhance our services for clients and members in our physically distant world.

For example, members with chronic conditions have access to specially trained clinicians at their fingertips through our Pharmacy Advisor program. The program offers personalized support over the phone – or in person if preferred – for questions on managing a chronic condition, how different medicines may affect each other and how to handle side effects.

Through our nurse-led chronic care management program, Accordant, patients with rare, chronic diseases can get virtual support and remote monitoring to help with managing their benefits and conditions.

Our Point Solutions Management offering helps employers and health plans augment their pharmacy benefits with carefully vetted digital solutions that address key aspects of health care costs. These tools guide members in strategies to reduce worry and anxiety, improve heart health, get better sleep and make smarter nutritional choices. They are easy to use and come at no additional cost to members enrolled in a participating health plan.

We’re bringing these practical solutions to our clients and members through an integrated model that draws upon our deep knowledge, longstanding partnerships and industry expertise.