Help patients remain engaged while socially distant

A global health pandemic comes with tremendous uncertainty and anxiety. Patients deserve stability and peace of mind when it comes to their health care — the last thing that should create additional concern is whether they can access the medicines or care they need while staying socially distant.

Recognizing our responsibility to provide patients with additional support at the onset of the COVID-19 pandemic, we tapped into our solutions to ensure that all patients continue to get their medications and care without leaving the home — and at a price they can afford. 

Avoiding potential exposure without avoiding care

When the pandemic spread, routine and preventive medical care plummeted. In fact, Health Care Cost Institute estimates that millions of Americans continue to forego this type of care.

Avoiding health care needs can have serious consequences that come at a cost to individual health — and the system as a whole — in the future. Similarly, avoiding care for chronic conditions, such as diabetes and high blood pressure, can cause more problems down the road. Patients who stop taking needed medications, or don’t get started on them, also face the risk of complications.

Our digital and remote pharmacy touchpoints help to keep patients safe, healthy, and at home as much as possible. To help prevent potential gaps in care and keep people safe at home, CVS Health led an early effort with local agencies to change regulations and enable greater remote pharmacy care management. Additionally, we made changes to our business to help minimize trips to the pharmacy, including early refill prescriptions, expanded access to 90-day supplies of maintenance medications by mail and free prescription delivery from retail stores.

Specialty members warrant added attention

We are working with hospitals and providers across the country to continue to support solutions that create much-needed hospital bed capacity and ensure streamlined care for many specialty patients. Through Coram, clinicians can deliver a clinically appropriate in-home care setting for patients recovering from a range of illnesses, which can help minimize their risk of contracting COVID-19 during treatment.