Infographic: What do patients think about virtual care?

Paper graphic representations of electronic devices displaying emojis.

Health Trends:
The Heart of Omnichannel Care

Fall 2022

A patient’s outlook
on virtual care

40% of consumers had a virtual
health care visit in the past year.1

Virtual care is here to stay. But feelings about it are still evolving.

Compared to in-person visits, consumers think virtual visits are:2

33%

better

38%

about the same

29%

worse

Consumers say they like virtual care because it ...3

57%

is convenient.

47%

is faster.

36%

is safer.

While they are also concerned that ...4

24%

services
are limited.

15%

they don’t know how
much it costs.

15%

the technology
is confusing.

62% of physicians think their patients are happier with a virtual care option.5

28% of patients say they miss human touch and a face-to-face connection.6

Comfort with health technology varies, especially among older Americans. Only ...

48% of people
70 and over

67% of people
in their 60s

71% of people
in their 50s

... say they are at least somewhat comfortable with digital devices.7

People over 50 say that

barriers to virtual care include ...8

38%

cost

37%

lack of
knowledge

34%

privacy
concerns

28%

lack of
interest

But ...64%

of baby boomers say digital tools make health care less stressful.9

Other concerns from patients include ...

... how virtual care is covered by insurance.
Compared to other services,10

38% say the virtual care coverage is easier to understand.

19% say the virtual care coverage is harder to understand.

... where digital health care data live.11

50% find virtual care data tricky to manage.

Most importantly, consumers are
seeing virtual care as the new normal.

73%
say

People should have virtual care
options even after the pandemic.12

66%
say

Virtual care will make people more likely
to seek health care when they need it.13

59%
say

It is important to their health to have
access to virtual care services.14

41%
say

Having the right mix of communication
options will influence their choice of provider.15

For more information, read our Health Trends report: CVSHealth.com/HealthTrends/Omnichannel