A husband and wife begin putting groceries away after a shopping trip.

Financial wellness

We believe that managing a health plan, whether you’re a member or plan sponsor, should be a simple, seamless experience. That’s why we offer PayFlex to help members plan, save and pay for personal well-being, and make it easier for sponsors to manage their plans.

A husband and wife begin putting groceries away after a shopping trip.

A simpler experience

When paired with one of Aetna’s health plans, PayFlex creates a truly integrated experience for members and plan sponsors that offers simple payment, billing, reimbursement and savings in one platform.

We provide PayFlex members with:

  • A broad product line. A range of available products help members achieve health and financial well-being, like FSAs, HRAs, HSAs to COBRA, retiree billing and even assistance for tuition and adoption costs.
  • Simple administration. A proprietary administration platform integrates payment across all services — with the ease of one contract, one service team and one robust portfolio.
  • Full service. A team of health care and financial well-being experts is at your service, from a dedicated implementation manager to a dedicated account manager for everyday needs.
  • Deep insights. Analytics and reporting provide a holistic view of member behavior, while targeted communication campaigns engage members for measurable results.

Patient using smart phone in an office setting.

Personalized support

Every person’s path to personal well-being is unique. PayFlex integrates the entire member experience to support them along their health and financial journey.

Through PayFlex, members can access support and services in a number of ways, including our member website and mobile app. We make using PayFlex simple by offering multiple ways to pay expenses; no-friction expense reimbursement and customer support by phone, email or chat.

PayFlex also gives members more purchasing power with exclusive CVS Health discounts, along with other personalized tools to help them plan and save for future well-being needs.

Aetna employee talking with her hands.

Helping your business stay healthy

Plan sponsors can explore a variety of options to meet every benefit need, from group medical and Medicare options to ancillary dental and vision plans. 

In addition, our wellness programs, digital tools and services offer a number of ways to keep members healthy and engaged while focusing on whole health. 

For more information about PayFlex, including available health plans and services, or to contact an Aetna representative, visit the PayFlex site on Aetna.com.

Learn more about PayFlex