Battling food insecurity one meal at a time

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Aetna Medicare again sponsored the annual Philabundance Agency Appreciation Event to honor Southeastern Pennsylvania and Southern New Jersey community partners that fight hunger. Philabundance, the area’s largest hunger-relief organization, presented 2020 Hunger Hero Awards to outstanding individuals from five member agencies.

Because of COVID-19 restrictions, this year’s event couldn’t be held indoors. Instead, Aetna Medicare Community Lead Generator Desaree Jones and Olivia Edwards from Philabundance surprised the winners by travelling to their agencies to distribute the awards.

“People in these community organizations aren’t always publicly recognized for their efforts, so it was a great opportunity to share our thanks for the work they do,” said Jones. “Besides the awards, we brought balloons, a boxed lunch and a bag of Aetna and CVS Health goodies: hand sanitizer, face shields, face masks, shower gel and bubble bath. I really enjoyed interacting with the agencies and seeing their food pantries.”

Aetna’s National Director of Medicare Community Engagement Ricardo Maldonado joined Jones at the awards presentation at Liberti Church, as he lives nearby. Although he no longer works in the Philadelphia market, Maldonado wouldn’t have missed this event. He was also one the driving forces behind creating and sponsoring last year’s inaugural event.

Six people standing on the steps of Liberti Church holding a sign that reads, "hunger heroes"
Honoring Liberti Church Director Vito Baldini (third from left) are (from left) Aetna's Desaree Jones, Philabundance's Emily Glick and Margarita Cruz, and Aetna's Ricardo Maldonado and Jessica Velez.

“Despite COVID-19, we wanted to acknowledge these agencies’ efforts to support their communities during these difficult times,” Maldonado emphasized. “We know how much the neighborhoods appreciate the agencies’ work, because hunger doesn’t go away. That’s why I’m so grateful CVS Health recognized Philabundance earlier this year, awarding a $25,000 grant to support its food bank.”

Like Maldonado, Jones draws energy from community service. Before joining Aetna, she created neighborhood events in Philadelphia and Delaware County for the Pennsylvania State Senate for 12 years.

“It’s important to give back,” affirmed Jones, who shared that she received help from a food bank years ago while battling an illness. “I always say ‘How can I be of assistance?’ because I know what it’s like when you need food. Sometimes I can’t believe it’s real, that I’m doing work I love to help others. My job is a blessing and a great opportunity to develop relationships for Aetna Medicare throughout the Philadelphia area.”

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Accessibility at CVS Health

Need assistance?

If you need assistance:

  • For general CVS Pharmacy website questions, call toll-free 1-888-607-4CVS (1-888-607-4287).

  • For CVS Pharmacy store and ExtraCare questions, call toll-free 1-800-SHOP-CVS (1-800-746-7287), Monday through Friday, 8 AM to 8 PM ET.

If you have a hearing or speech disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).

We believe your path to wellness should be barrier-free.

Accessibility is a goal of ours that benefits not only our customers/members, but our own families, friends, colleagues and communities. CVS Health offers a number of accommodations to customers, patients, and colleagues in order to make our services accessible to everyone, including individuals with disabilities. We’ve built strong partnerships with community organizations to ensure we’re a proper reflection of the customers/members we serve.

The same goes for our digital experiences. We’ve taken a different approach to digital accessibility. We utilize inclusive practices, usability studies conducted with individuals with disabilities and leverage expertise from our team members with disabilities to design, build and QA our applications. We believe this approach embeds empathy into our product development and allows us to strive to deliver inclusive and robust digital experiences for everyone.

At CVS Health, we recruit and grow diverse teams of experts including native assistive technology users and non-visual designers to guide our innovations.

At CVS, our digital products are built with heart.

We strive to meet and exceed best practices and standards in:

Path to Better Heath Study 2020: Increasing appetite for technology-enabled care

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The use of technology across the health care continuum has been rising at a rapid rate. As a result of COVID-19, the pace of technological transformation will only quicken and greatly influence the future of care delivery.

Read the full Path to Better Health Study 2020.

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Path to Better Heath Study 2020: Importance of accessibility and affordability

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Delivering accessible, high-quality care at any time is a key health care priority — and has become even more significant during the COVID-19 pandemic. According to our study, consumers agree, with 92% indicating that it was very or somewhat important that health care be convenient.

Read the full Path to Better Health Study 2020.

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More than 4 out of 5 Aetna Medicare members in 4 star-rated plans or higher for 2021

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Plans help provide access to high-quality care for members across the nation

HARTFORD, Conn. — For the seventh consecutive year, Aetna® , a CVS Health® company (NYSE: CVS), announced its 2021 Medicare Advantage Prescription Drug (MAPD) plans outpace the Medicare Advantage industry in the percentage of members in plans rated 4 stars or higher (out of 5 stars) by the Centers for Medicare & Medicaid Services (CMS). Star Ratings data for 2021 contracts show 83 percent of Aetna MAPD members are currently enrolled in 4 star-rated plans or higher, compared to 77 percent for the industry.High-Quality Care for Medicare Beneficiaries Continues as Medicare Health and Drug Plans Receive Star Ratings, October 8, 2020. https://www.cms.gov/newsroom/press-releases/high-quality-care-medicare-beneficiaries-continues-medicare-health-and-drug-plans-receive-star

"This year's Star Ratings demonstrate our consistency in bringing quality and value to our members," said Christopher Ciano, president of Aetna Medicare. "Now more than ever given the COVID-19 pandemic, we're unrelenting in our focus on the total health of our members and making sure they have access to quality care that's affordable, safe and close to home. We work closely with our physician partners and community organizations to help our members age and thrive in the comfort and safety of their homes, especially during these uncertain times."

Aetna 4.5-star rated contracts:

  • H2663 Coventry Health Care of Missouri, Inc. (AR, IL, KS, MO, OK HMOs)

  • H3959 Aetna Health Inc. (PA HMO)

  • H3597 Aetna Health Inc. (ME HMO)

  • H5522 Health Assurance Pennsylvania, Inc. (PA PPO)

  • H7301 Coventry Health Care of Illinois (IL PPO)

Aetna 4-star rated contracts:

  • H1609 Aetna Health Inc. (FL/IA HMOs)

  • H5521 Aetna Life Insurance Company (AL, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KY, LA, MA, ME, MI, MS, NC, NJ, NV, NY, OH, PA, SC, TN, UT, VA, WA, WI, WY PPOs)

  • H5793 Aetna Health Inc. (CT HMO)

  • H7149 Aetna Health Inc. (NE HMO)

CMS' Medicare Star Ratings rank the performance and quality of Medicare Advantage and Medicare prescription drug plans to help beneficiaries and their families compare plans. Medicare Advantage plans are rated on how well they perform on five different categories:

  • Staying healthy

  • Managing chronic (long-term) conditions

  • Member experience with the health plan

  • Member complaints

  • Health plan customer service

MAPD plans are also rated on how well they perform on three additional categories:

  • Drug plan customer service

  • Member experience with drug plan

  • Drug safety

Aetna Medicare Advantage and SilverScript prescription drug plans are available to Medicare beneficiaries for selection during the Annual Enrollment Period, which starts on October 15, 2020, and runs through December 7, 2020. Enrollment becomes effective on January 1, 2021.

The star ratings are posted at www.medicare.gov. Visit AetnaMedicare.com to learn more about Aetna's 2021 Medicare plans or call toll-free at 1-855-335-1407 (TTY: 711). Hours are from 8 AM to 8 PM, local time, seven days a week. A licensed agent will answer your call.

NOTE: Information in this release is based on 2021 star ratings data published by CMS on October 8, 2020, and Medicare Advantage and Medicare prescription drug plan enrollment as of September 2020.

About Aetna

Aetna, a CVS Health business, serves an estimated 34 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world.

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal.

Every year, Medicare evaluates plans based on a 5-star rating system.

Y0001_4002_23907a_2021_M

Contacts

Media contact
Ethan Slavin

860-273-6095
SlavinE@aetna.com

Investor contact
Katie Durant
401-770-6442
katherine.durant@cvshealth.com

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CVS Health expands COVID-19 testing services with plans to add nearly 1,000 rapid-result test sites at select CVS Pharmacy locations

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Rapid-result testing enables symptomatic patients who test negative for COVID-19 to access testing and care for influenza and other seasonal illnesses at MinuteClinic

Rapid-result testing option also available through Return Ready, the company's comprehensive COVID-19 testing solution for employers and universities

WOONSOCKET, R.I. — As part of CVS Health's (NYSE: CVS) ongoing effort to increase access to COVID-19 testing and help slow the spread of the virus, the company today announced plans to expand COVID-19 testing services currently offered at select CVS Pharmacy locations to include rapid-result testing at nearly 1,000 sites by the end of the year.

Rapid-result COVID-19 diagnostic tests are available at no cost to patients who meet Centers for Disease Control and Prevention criteria.COVID-19 tests are no cost to patients with insurance or through a program for the uninsured funded by the U.S. Department of Health and Human Services In addition, rapid-result tests may also be available as a testing option for eligible employees or students affiliated with an organization that has adopted CVS Health's Return Ready™ return-to-work COVID-19 testing solution.

To date, CVS Health has administered more than 5 million COVID-19 tests since March, and currently manages more than 4,000 drive-thru test sites at CVS Pharmacy locations in 33 states and Washington, D.C. Most results from these existing test sites are generally available within 2 to 3 days. The company is adapting some of these sites and adding new locations to be able to deliver rapid results at nearly 1,000 sites by the end of the year. Nearly 100 of these rapid-result test sites will be operational this week.

"Access to rapid-result tests enables us to help minimize community spread of COVID-19 by being able to more quickly identify active COVID-19 infection," said David Fairchild, MD, Chief Medical Officer, MinuteClinic. "In addition, we can test and treat symptomatic patients who test negative for COVID-19 for seasonal illnesses such as flu or strep and provide appropriate treatment and care."

Patients must register in advance at CVS.com to schedule an appointment. Testing is also available for patients ages 12 to 17; a parent or legal guardian must complete the online registration and must accompany minors ages 15 and younger for testing.

When arriving for testing, patients are asked to follow signage or the instructions of the staff onsite. Procedures vary by location and patients may be directed to stay in their vehicle and proceed to a designated testing structure located in the parking lot or, in very limited locations, to enter a CVS store through a doorway specifically allocated for this purpose. Patients will be provided with a test kit, given instructions, and a CVS Health team member will observe the self-swab process. Patients will be directed to wait outside the store in their vehicle for results. The process, from the collection of the swab to the delivery of the results, will generally take approximately 30 minutes.

Patients who access rapid-result testing and receive a negative COVID-19 result will have the opportunity to schedule an appointment at the on-site MinuteClinic for further assessment and to determine if a rapid-result test for flu and strep would be appropriate. The MinuteClinic provider will then be able to provide counsel on a treatment plan and prescribe medications if clinically appropriate.

Nearly 100 of the planned rapid-result test sites will be operational at select CVS Pharmacy locations in 22 states as of this week. States include Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, and Virginia. Patients seeking a COVID-19 test at CVS Pharmacy can find a complete list of locations and options offered here.

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

For downloadable COVID-19 testing media assets, including photos and video, please visit the Media Resource Center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Joe Goode
401-378-5220
Joseph.Goode@CVSHealth.com

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CVS Pharmacy launches QuickRenew, an at-home contact lens prescription renewal tool

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Premium Vision powers the telehealth technology which allows customers to easily renew their contact lens prescription online from the comfort of home

WOONSOCKET, R.I. — CVS Pharmacy, the retail division of CVS Health, today announced the launch of QuickRenew, an online contact lens prescription renewal tool powered by technology from Premium Vision currently available on the CVS Optical website. Customers can use the easy and convenient tool to renew their prescription in minutes with an independent ophthalmologist and order contact lenses to be shipped to their home.

Customers can use the easy and convenient tool to renew their prescription at home in minutes.

"We continue to adapt and evolve our digital offerings in response to the pandemic. This addition to our optical site gives customers a new way to fulfill an important health care need safely and confidently from the comfort of their homes," said Michele Driscoll, Vice President of Customer Engagement, ExtraCare, Digital, & Promotion, CVS Health. "This is especially important at a time when customers are trying to limit their interactions or are finding it difficult to schedule time with an optometrist. Digital screening takes less than 15-20 minutes, and information is reviewed by a licensed independent ophthalmologist."

The QuickRenew online prescription renewal service is currently available in 32 states, where permitted. Patients must be age 18 55, have been fitted for contact lenses in the past, have had a full eye exam within last four years and have healthy eye history.

"With 25 years of experience in the vision industry, Premium Vision is taking another meaningful step for our brand, our partners and most importantly for consumers," said Scott Osmond, Vice President of Premium Vision. "By leveraging our unique expertise combined with advanced technology, we're creating new solutions to help consumers get the vision care and correction they need from anywhere."

In addition to QuickRenew, CVS Optical has also launched a new online glasses site that provides customers the ability to order glasses in a variety of trendy and classic styles starting at just $79, and a single-vision prescription comes at no extra cost. Each pair of glasses includes premium polycarbonate lenses that provide UV and scratch protection, and lenses can be upgraded to include blue light filtering to reduce eye strain and fatigue from digital devices.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health, is America's leading retail pharmacy with nearly 10,000 locations, including over 1,700 pharmacies inside of Target and Schnucks grocery stores. We are committed to delivering innovative health solutions that create a simpler, more accessible experience for patients, customers and caregivers. CVS Pharmacy is the only national pharmacy to remove tobacco products from its shelves, and has taken a leadership role in responding to the COVID-19 pandemic by making testing available at locations across the United States. For the latest product and service offerings, visit www.cvs.com or download the CVS Pharmacy app.

About Premium Vision

Premium Vision is focused on providing the highest quality vision care and customer experience in partnership with top companies across industries, including vision, retail and healthcare. Premium Vision is part of a family of brands, including 1-800 Contacts, Liingo Eyewear, 6over6, and Boomerang.

Media contacts

Matt Blanchette
CVS

matthew.blanchette@cvshealth.com

Hannah Montpas
Premium Vision
hmontpas@allisonpr.com

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Lynn University engages CVS Health for on-site rapid result COVID-19 testing

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At Lynn University in Boca Raton, Florida, campus life is different this semester. Masks are required everywhere; signs are posted all around — even by the pool — discouraging close or crowded gatherings. “And you're not allowed to have anyone in your dorm room, aside from your roommate,” says Rorie Good, a second-year psychology student.

She’s been living on campus since late August and says several factors played into her decision to return in person, which included Lynn’s plan for COVID-19 testing on campus.

“I decided to come to this school for a reason,” she says. “A lot of it had to do with having the full college experience — being on campus in person. After weighing the risks and feeling like Lynn was handling it pretty well, I decided that it would be good to come back.”

A nationwide challenge

The challenges colleges and universities face this year are clear: COVID-19 outbreaks have become a public health threat on and off campuses. In September, 19 of the nation’s 25 worst outbreaks occurred in communities with large numbers of college students, USA Today reported.

Eighteen- to 25-year-olds also represent around 26% of new COVID-19 infections — more than any other group — according to Robert Redfield, the director of the Centers for Disease Control and Prevention.https://www.cnn.com/webview/politics/live-news/fauci-senate-hearing-09-23-20/h_d81e99c6d98ad5e568f7658a17f8547d And while young people are less likely to become seriously ill than older people, they can still spread the virus, he says.

“The main challenge … is balancing safety and health with the expectations of students to still have an academic experience that reflects what college life is all about.” 

– Christian Boniforti, Chief Strategy and Technology Officer, Lynn University

At Lynn University, Chief Strategy and Technology Officer Christian Boniforti spent the spring and summer weighing all of these issues with the needs of his university community in mind.

“The main challenge that I think is unique to colleges and universities is balancing safety and health with the expectations of students' desires to still have an academic experience that reflects what college life is all about,” he says. “Making sure that we had testing was critical, and that's where CVS Health came in with a critical component for us.”

Public health experts say that when a communicable disease outbreak occurs, testing is key. Early identification of cases, quick treatment and immediate isolation are what prevent spread.

Lynn University makes a plan

Lynn University’s leadership team, including Boniforti, took a community approach to the challenge, talking to many stakeholders and drafting a reopening plan that included having fewer students on campus, scheduling classes to accommodate social distancing, limiting use of common spaces and creating new sanitation protocols. The university also asks all students and employees to perform a daily COVID-19 self-check.

The plan also includes an on-campus rapid testing program for those who report COVID-19 exposure or symptoms.

“We have a great student health center here on our campus, but they're not experts in conducting COVID-19 testing,” Boniforti says. “We quickly realized that we needed a professional partner who knew how to conduct the testing and make sure that it's regulated and that proper communication to the Department of Health is done.”

So Lynn signed on with Return Ready™, a customizable, scalable COVID-19 testing solution provided by CVS Health for college campuses and businesses.

It allows Lynn students and employees to schedule a test anytime, at no cost, and get results in minutes. “If a person tests positive on campus, we notify individuals who may have been exposed,” Boniforti says.

The Return Ready program also allows Lynn to do surveillance testing when there are positive cases — a particular residence hall, classroom, or sport, for instance. “Because the testing results are done so quickly, it allows us to make decisions earlier, which ultimately helps control outbreaks and reduce the quarantine times.”

For student Rorie Good, the continued testing has been essential to feeling safe on campus. “If you feel like you could've been exposed or you're anxious about it, you can always get the test. You can always know where you're at in terms of your health, and so that is very, very comforting,” she says. Also comforting: Seeing how seriously fellow students are taking the guidelines and wearing masks.

CVS Health’s testing initiative for colleges and businesses

The Return Ready program, designed for employers and colleges and their specific needs for safely returning to work sites or campuses, builds on CVS Health’s nationwide community-based COVID-19 testing infrastructure. The company has administered more than five million COVID-19 tests since March and has about 4,000 testing sites across the country.

With Lynn — as with every Return Ready partner — they started with a consultation, says Sree Chaguturu, M.D., chief medical officer, CVS Caremark, and senior vice president, CVS Health, to answer: Where do you want to test? Which tests do you want to use? Who do you want to test and how frequently?

The program can make use of CVS Health’s nationwide retail network for testing, bring testing on-site or use a combination. “We also work with a client to ensure that all of the reporting and analytics are provided to local and state health authorities as needed for regulatory compliance, as well as reporting back to the client so that they have timely analytics to help them understand testing trends,” Dr. Chaguturu says.

Return Ready also works with businesses, offering clinical consultation, end-to-end testing and workforce analytics to help offices.

“Return Ready has allowed us to become more proactive … to focus our efforts on continuing to provide a safe learning environment for student activities and education.”

– Christian Boniforti, Chief Strategy and Technology Officer, Lynn University

To meet the various needs of each college and business, the program prioritizes flexibility. “For example, as we worked with an airline, we recognized there is an inherent unpredictability with schedules and operations.  In order to accommodate for fluctuations, we customized the workflows, number of hours and testing machines,” Dr. Chaguturu says.

At Lynn University, Boniforti says they’ve had some positive cases — as expected — but have avoided an outbreak, thanks in large part to testing protocols. The Return Ready program immediately notifies the student health center when there is a positive case on campus so that person can begin isolating on campus or at home.

“Return Ready has allowed us to become more proactive because we don’t have to schedule the testing, conduct the testing, report on the testing and make sure that staff are there to do the testing,” Boniforti says. “Having a partner to do those things really allows us to focus our efforts on continuing to provide a safe learning environment for student activities and education.”

Start planning your return.

Let us partner with you to implement your organization’s testing strategy. Contact us today to get started.

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CVS Health Corporation to hold third quarter 2020 earnings conference call

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WOONSOCKET, R.I. — CVS Health Corporation ("CVS Health") (NYSE:CVS) will hold a conference call with analysts and investors on Friday, November 6, 2020, at 8:00 a.m. (ET) to discuss its financial results for the third quarter of 2020.

An audio webcast of the conference call will be broadcast simultaneously through the Investor Relations portion of the CVS Health website for all interested parties. To access the webcast, visit http://investors.cvshealth.com. This webcast will be archived and available on the website for a one-year period following the conference call.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings - from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at http://www.cvshealth.com.

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Keeping students safe

Bottom of the article

At Lynn University in Boca Raton, Florida, campus life is different this semester. Masks are required everywhere; signs are posted all around — even by the pool — discouraging close gatherings. 

Second-year psychology student Rorie Good says several factors influenced her return, including a chance to have the full college experience — and Lynn’s plan for COVID-19 testing. “After weighing the risks and feeling like Lynn was handling it pretty well, I decided that it would be good to come back,” she says.

Colleges and universities face clear challenges this year: Across the country, COVID-19 outbreaks have become a public health threat on and off campuses. Eighteen- to 25-year-olds also represent around 26 percent of new COVID-19 infections — more than any other group — according to the Centers for Disease Control and Prevention.

Lynn University Chief Strategy and Technology Officer Christian Boniforti says his school’s main challenge is balancing safety and health issues with students’ expectations for an academic experience that reflects college life. 

Lynn University Chief Strategy and Technology Officer Christian Boniforti wearing a mask in conversation with a woman wearing a mask and social distancing.
Chris Boniforti says Lynn University has avoided a COVID-19 outbreak in part because of testing protocols

Testing was critical, so Lynn signed on with Return Ready, a customizable, scalable COVID-19 testing solution provided by CVS Health for college campuses and businesses. It allows students and employees to schedule a test anytime, at no cost, with results in minutes. The program also allows Lynn to do surveillance testing when positive cases arise.

“Because the testing results are done so quickly, it allows us to make decisions earlier, which ultimately helps control outbreaks and reduce the quarantine times,” Boniforti says.

Return Ready builds on CVS Health’s nationwide community-based COVID-19 testing infrastructure. The company has administered over five million COVID-19 tests since March and has about 4,000 testing sites across the country.

With Lynn — like every Return Ready partner — they started with a consultation, says Sree Chaguturu, M.D., chief medical officer and senior vice president for CVS Caremark. “We also work with a client to ensure that all of the reporting and analytics are provided to local and state health authorities as needed for regulatory compliance, as well as reporting back to the client so that they have timely analytics to help them understand testing trends,” he says.

While Lynn University had some positive cases, Boniforti says the school has avoided an outbreak, thanks in large part to testing and protocols: “Having a partner to do those things really allows us to focus our efforts on continuing to provide a safe learning environment for student activities and education.”

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