CVS Pharmacy launches QuickRenew, an at-home contact lens prescription renewal tool

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Premium Vision powers the telehealth technology which allows customers to easily renew their contact lens prescription online from the comfort of home

WOONSOCKET, R.I. — CVS Pharmacy, the retail division of CVS Health, today announced the launch of QuickRenew, an online contact lens prescription renewal tool powered by technology from Premium Vision currently available on the CVS Optical website. Customers can use the easy and convenient tool to renew their prescription in minutes with an independent ophthalmologist and order contact lenses to be shipped to their home.

Customers can use the easy and convenient tool to renew their prescription at home in minutes.

"We continue to adapt and evolve our digital offerings in response to the pandemic. This addition to our optical site gives customers a new way to fulfill an important health care need safely and confidently from the comfort of their homes," said Michele Driscoll, Vice President of Customer Engagement, ExtraCare, Digital, & Promotion, CVS Health. "This is especially important at a time when customers are trying to limit their interactions or are finding it difficult to schedule time with an optometrist. Digital screening takes less than 15-20 minutes, and information is reviewed by a licensed independent ophthalmologist."

The QuickRenew online prescription renewal service is currently available in 32 states, where permitted. Patients must be age 18 55, have been fitted for contact lenses in the past, have had a full eye exam within last four years and have healthy eye history.

"With 25 years of experience in the vision industry, Premium Vision is taking another meaningful step for our brand, our partners and most importantly for consumers," said Scott Osmond, Vice President of Premium Vision. "By leveraging our unique expertise combined with advanced technology, we're creating new solutions to help consumers get the vision care and correction they need from anywhere."

In addition to QuickRenew, CVS Optical has also launched a new online glasses site that provides customers the ability to order glasses in a variety of trendy and classic styles starting at just $79, and a single-vision prescription comes at no extra cost. Each pair of glasses includes premium polycarbonate lenses that provide UV and scratch protection, and lenses can be upgraded to include blue light filtering to reduce eye strain and fatigue from digital devices.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health, is America's leading retail pharmacy with nearly 10,000 locations, including over 1,700 pharmacies inside of Target and Schnucks grocery stores. We are committed to delivering innovative health solutions that create a simpler, more accessible experience for patients, customers and caregivers. CVS Pharmacy is the only national pharmacy to remove tobacco products from its shelves, and has taken a leadership role in responding to the COVID-19 pandemic by making testing available at locations across the United States. For the latest product and service offerings, visit www.cvs.com or download the CVS Pharmacy app.

About Premium Vision

Premium Vision is focused on providing the highest quality vision care and customer experience in partnership with top companies across industries, including vision, retail and healthcare. Premium Vision is part of a family of brands, including 1-800 Contacts, Liingo Eyewear, 6over6, and Boomerang.

Media contacts

Matt Blanchette
CVS

matthew.blanchette@cvshealth.com

Hannah Montpas
Premium Vision
hmontpas@allisonpr.com

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CVS Health plans to double its COVID-19 drive-thru test sites to a total of more than 4,000 across the country

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Company has administered three million COVID-19 tests since March

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced plans to add more than 2,000 new COVID-19 drive-thru test sites at select CVS Pharmacy locations across the country to support the company's ongoing efforts to increase access to testing and help slow the spread of the virus.

CVS Health currently manages the largest number of independently run COVID-19 test sites in the country, and with these new locations the company expects to have more than 4,000 operating by mid-October. The new locations will open in waves over the next several weeks and build on the company's ability to support testing in 33 states and Washington, DC, beginning with the opening of more than 400 sites this Friday.

"Since opening our first test site in March, we've been able to quickly adapt to the changing landscape in order to make it easier for people in the communities we serve to access testing," said Jon Roberts, Chief Operating Officer, CVS Health and acting President, CVS Pharmacy. "We recognize the critical role testing plays in helping to manage the spread of the virus and are incredibly proud of how our teams have responded to this need while continuing to take care of our customers, clients and patients."

Self-swab tests are no cost to patients and available to individuals meeting Centers for Disease Control and Prevention criteria.COVID-19 tests are no cost to patients with insurance or through a program for the uninsured funded by the U.S. Department of Health and Human Services. Patients must register in advance at CVS.com to schedule an appointment. A parent or legal guardian must complete the online registration for all minor patients, and patients 12 15 years of age must be accompanied by a parent or legal guardian when they come to be tested.

When arriving for testing, patients are asked to follow signage or the instructions of the staff onsite. Procedures vary by location and patients may be directed to stay in their cars and proceed to either the pharmacy drive-thru window or a parking space or tent located in the parking lot or, in very limited locations, to enter a CVS store. Patients will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process.

Currently, most test results from specimens collected at CVS test sites across the country will be available within 2 to 3 days.

A complete list of CVS Pharmacy drive-thru test sites can be found here.

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

For downloadable COVID-19 testing media assets, including photos and video, please visit the Media Resource Center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Joe Goode
401-378-5220
Joseph.Goode@CVSHealth.com

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CVS Health makes COVID-19 testing available for children 12 years and older at its more than 2,000 drive-thru test sites

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Company adding more than 120 new test sites at select CVS Pharmacy locations

WOONSOCKET, R.I. — As part of its comprehensive effort to increase access to COVID-19 testing in order to help slow the spread of the virus, CVS Health (NYSE: CVS) today announced that children age 12 years and older are eligible for testing at the more than 2,000 test sites located at select CVS Pharmacy drive-thru testing locations, starting Friday, September 11. In addition, more than 120 new test sites will open Friday at CVS Pharmacy drive-thru locations across the country.

"With schools opening across the country, there's an urgent need to make testing for minors more readily available," said Troyen Brennan, MD, Chief Medical Officer, CVS Health. "In response, we've implemented a system that allows parents or guardians to register and accompany their children for a self-swab test close to home."

In recent weeks, CVS Health has expanded its network of independent third-party lab partners in an effort to help improve turnaround time for the delivery of test results. As a result, the majority of test results from specimens collected at CVS test sites across the country will generally be available within 2 to 3 days.

Self-swab tests are no cost to patients and will be available to individuals meeting Centers for Disease Control and Prevention criteria.COVID-19 tests are no cost to patients with insurance or through a program for the uninsured funded by the U.S. Department of Health and Human Services. Patients must register in advance at CVS.com to schedule an appointment. Minors ages 12 and older are now eligible for COVID-19 testing at CVS Pharmacy drive-thru sites. A parent or legal guardian must complete the on-line registration for all minor patients, and patients 12 to 15 years of age must be accompanied by a parent or legal guardian when they come to be tested. Parents or guardians seeking testing for children under the age of 12 should consult with a pediatrician to identify appropriate testing options.

When arriving for testing, patients are asked to follow signage or the instructions of the staff onsite. Procedures vary by location and patients may be directed to stay in their cars and proceed to either the pharmacy drive-thru window or a parking space or tent located in the parking lot or, in very limited locations, to enter a CVS store. Patients will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process.

To date, CVS Health has administered more than three million COVID-19 tests since launching its first test site in the parking lot of a CVS Pharmacy location in Shrewsbury, Mass. in March.

A complete list of CVS Pharmacy drive-thru test sites can be found here.

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

For downloadable COVID-19 testing media assets, including photos and video, please visit the Media Resource Center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Joe Goode
401-378-5220
Joseph.Goode@CVSHealth.com

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Heart At Work: Nancy Simonelli

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Bill Steel, an 83-year-old living in The Villages, a 15,000-person retirement community in Lady Lake, Florida, likes a lot of things about his local CVS Pharmacy. It’s clean and well stocked. That makes for one-stop shopping instead of multiple trips elsewhere – especially important since he’s in the most vulnerable age group for COVID-19 and Florida has seen a huge resurgence of cases in recent weeks. 

“CVS Pharmacy prices are competitive to what I pay at the supermarket. I use my ExtraCare card and that saves me too,” explains Bill, who visits two to three times weekly. “The staff is always friendly and helpful and Nancy always takes time to talk.” 

Nancy is Nancy Simonelli, a retail store associate who has been a CVS Health colleague for more than 20 years. She knows Bill and many other customers by their first name and makes sure their shopping trips include friendly small talk. A fellow retiree and member of the community, she understands that for some seniors those quick chats may be the only conversation they have that day.   
   
“They’ll come in for their medications, talk to the pharmacist, and then visit with us,” Nancy says. “They’re glad to see you and you’re glad to see them.” 

Those small interactions can make a big difference. Many seniors, especially since the COVID-19 pandemic began, are dealing with social isolation, a condition studies have shown can be as harmful as smoking 15 cigarettes a day. 

As Christopher Ciano, President of Medicare for Aetna, reminds us, it’s even more important that our aging loved ones don’t feel they’re alone during this time. 

Nancy understands. A New Jersey native, she moved to Central Florida with her husband after retiring and knows the community.  She understands customers, like Bill, may have lost a spouse and do their own shopping. Family may live far away. 

“I’ll learn about their children and grandkids.” Sometimes she’ll hear a familiar accent and ask, “What part of New Jersey are you from?” 

Like other CVS Pharmacy locations, things have changed. Colleagues and customers alike are required to wear masks. Where once there was a handshake, or a pat on the back, now there are air high-fives.  

What hasn’t changed is colleagues like Nancy and the social connection their friendly chats provide customers like Bill. Thank you – and a big “air high-five” – for bringing your heart to work, Nancy. 
 

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Heart At Work: Motria Lusk

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"When our patients are lost, it is our job to help them find their way to better health," says Pharmacist Motria Lusk

Ten years ago, Jennie and Eric Maike’s three-month-old son Christian had open heart surgery. They were discharged from the hospital with six prescriptions and were at a loss for how to give Christian, who has Down Syndrome, the correct dosages.

Jennie explains, “I realized the dosages were in milligrams, not milliliters.  Exhausted and scared, I went to our CVS Pharmacy for help. Pharmacist Motria Lusk converted all of the dosages for me. I can’t even begin to tell you the emotional state I was in. Motria was my saving grace that day.” 

With Christian’s health issues, there are many times Jennie’s been nervous about his medications or she needs help determining insurance coverage. She is so grateful for Motria and her team in Sylvan Lake, Michigan, that she has twice sent emails of appreciation to CVS.

A family photo of Noah, Eric, Jennie and Christian Maike.
The Maike family appreciates its CVS Pharmacy team. From left, Noah, Eric, Jennie and Christian.

In response, Motria says, “Jennie is my hero. She is so calm. She never complains and has tremendous courage. She puts a smile on my face.” 

A few years ago, Jennie was diagnosed with breast cancer. “Again, I go to my pharmacy with a handful of prescriptions after my first oncology appointment. I remember handing them to Motria, she read them, and walked out from the counter to hug me. I tear up thinking of her kindness,” Jennie recalls.

Motria noticed that the combination of new medications would create an issue with one of Jennie’s current prescriptions. Jennie admits she had forgotten to tell the oncologist about this medication. Jennie adds, “If Motria hadn’t noticed, it could have caused some nasty complications. I know this is the job of a pharmacist, but the way Motria makes her customers feel is just incredible.”

Motria insists this is how she, Pharmacy Manager Helene Little and all the pharmacists and pharmacy techs at her store treat every patient. 

Helene explains, “Motria is very nurturing toward our patients and our techs. We always explain to the techs why people may act a certain way and why we do certain things in our jobs. We are a team and a family.”

“When our patients are lost, it is our job to help them find their way to better health,” Motria concludes.

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CVS Health encourages patients to pick up medications and supplies in advance of Hurricane Laura

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Across CVS Health, we’re actively preparing for hurricane activity in the Gulf Coast region. Our priority is the safety of our employees, customers, and members, and we’re committed to providing our communities access to the products and services they need to prepare for the storm.  Our stores comply with all local evacuation orders and we’ll re-open any closed stores as soon as it is safe to do so. If a store is forced to close for two or more days, the pharmacy’s phone lines will be rerouted to a nearby open CVS Pharmacy so patients may continue to access their prescriptions.

In advance of Hurricane Laura, CVS Pharmacy has been reaching out to its patients via text message and email where possible to remind them to refill prescriptions. In addition, through CVS Caremark, CVS Health’s pharmacy benefit manager, the company has activated a process that allows it to provide one-time emergency refills of a 10-day supply of medication for plan members in impacted areas. Patients within the emergency area taking specialty medications filled by CVS Specialty will be contacted to discuss alternate delivery arrangements, if needed. And through our Aetna Business Unit, our clinical response teams have expanded their engagement with Medicare and Commercial members in potentially impacted counties in Texas, Louisiana and Mississippi to ensure member safety, access to emergency services and continuity of care.

CVS Health also offers the following tips for assuring prescription needs are met for those potentially impacted by Hurricane Laura:

  • Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won’t need to needlessly delay your evacuation.

  • Take a waterproof bag with your current medication – even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.

  • Keep a written record of your current prescriptions in your valuable papers files. If you are taking several prescription drugs, it’s an especially good idea to keep a record of your current dosage and doctor’s contact information.

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Flu shots now available at CVS Pharmacy and MinuteClinic

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Two-thirds of Americans say they plan to get a flu shot this year, with 54 percent planning on getting their vaccine earlier than last year

WOONSOCKET, R.I. — With the ongoing health impacts of COVID-19 on local communities, CVS Health is reminding the public that it is more important than ever to stay current with vaccinations and other routine health care needs. By getting a flu shot this fall and taking other proactive measures to improve general health and immunity, individuals and families can protect themselves against seasonal flu, help safeguard the overall health of the community and minimize the impact on health care resources.

According to a survey commissioned by CVS Health"Flu Intention" Survey, commissioned by CVS Health in July 2020. and conducted among a general population of U.S. consumers, the impact of COVID-19 is significantly influencing individuals' likelihood to get a flu shot this season. Results have shown that consumers' intention to get vaccinated has been increasing month over month, with 66 percent of those surveyed in July saying they definitely or likely will get a flu shot this season, compared to 34 percent of those surveyed in January 2020. In addition, 54 percent of consumers surveyed indicated that they plan to get their immunization earlier than last year.

The Centers for Disease Control and Prevention (CDC) recommends that individuals make plans to get vaccinated early in the fall, before flu season begins, and ideally no later than the end of October.

"We know our patients and customers are doing everything they can to keep their families as healthy as possible, while minimizing potential exposure to the flu and COVID-19," said Jon Roberts, Chief Operating Officer, CVS Health. "Because it can take two weeks for the vaccine to build immunity, we encourage all of our patients to get their shot in September or early October, before flu season peaks."

Flu shots are now available at the nearly 10,000 CVS Pharmacy and approximately 1,100 MinuteClinic locations across the country. Both CVS Pharmacy and MinuteClinic, the retail health clinic of CVS Health inside select CVS Pharmacy and Target stores, offer convenient options for people of all ages to get their flu shot, seven days a week with expanded evening and weekend hours.

"Getting your flu shot is a great way to be proactive about your health and the health of your community this year," said Angela Patterson, DNP, FNP-BC, NEA-BC, FAANP, Chief Nurse Practitioner Officer, MinuteClinic and Vice President, CVS Health. "It protects both the individual and those around them who may be more vulnerable to serious complications from the flu, such as infants and young children, older adults, and people with certain chronic health conditions."

This year, the company is taking additional steps to help patients and colleagues feel safe during the entire immunization process. All patients must wear a face covering and will have their temperature taken prior to the immunization. Pharmacists and MinuteClinic providers administering vaccines will wear personal protection equipment (PPE) and will observe enhanced cleaning protocols.

Patients may schedule an immunization appointment with a MinuteClinic provider at MinuteClinic.com, or check the website to see if walk-in appointments are available in their area. Walk-in appointments are also welcome at CVS Pharmacy throughout flu season.

Starting in September, CVS Pharmacy patients will also be able to make vaccination appointments with a pharmacist by visiting CVS.com, the CVS app, or by texting FLU to 287898. They also will be able to complete a digital intake form prior to their visit to limit in-person contact at the time of vaccination.

In addition, and for a limited time while supplies last in participating states, customers will receive a $5 off $20 shopping pass when they get a flu shot at CVS Pharmacy or MinuteClinic, valid August 18 through October 31. Patients who receive a flu shot at CVS Pharmacy or MinuteClinic locations inside select Target stores will receive a $5 Target coupon.Offer available 8/17/20 to 10/31/20, while supplies last. You will receive a merchandise coupon valid for 1-time use at CVS Pharmacy or Longs Drugs locations. Terms and conditions apply. See coupon for details. $5 savings applied to total qualifying minimum purchase of $20 (after other coupons and discounts are applied). Coupon cannot be issued or redeemed at CVS Pharmacy or Longs Drugs locations in Target stores, or in any location in AR, NJ and NY. Offer not valid at MinuteClinic locations in MA, NJ, NY, PA and RI. Limit 1 per customer.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Contact

Mary Gattuso
Mary.Gattuso@CVSHealth.com

Matthew Blanchette
Matthew.Blanchette@CVSHealth.com

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Heart At Work™, #CVSHeartAtWork. Anthony Cocuzza, Store Manager, New York, NY.

Heart At Work

Celebrating our CVS Health® heroes

Every day, CVS Health heroes across the country bring their hearts to work to help people on their path to better health. They share a smile, an assuring voice, a helping hand. They are your neighborhood pharmacists, store managers, MinuteClinic® providers and so many more.

Read their stories, watch their videos, and celebrate our amazing heroes along with us.

The sounds of CVS Health hearts at work

Do you hear it? It’s part of our colleagues’ everyday routine, but it’s far from ordinary. Listen closely. It’s a sound we’ll never take for granted.

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Photo of Crystal Ring, our featured Heart at Work hero

Recognizing our heroes

Do you know a CVS colleague who brings their heart to work to help people on their path to better health? We want to hear from you.

Nominate a colleague

Coronavirus is here, and we stand ready to help.

We encourage you to visit our COVID-19 resource center to learn more about what we are doing to help you manage your health during this time.

Learn more

Heart At Work: Megan Chesnet

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She’s 24, a pharmacy tech and administering desperately needed COVID-19 testing in her Phoenix, Arizona pharmacy.

It’s 8:30 AM and already a humid 92 degrees in Phoenix, Arizona where pharmacy technician Megan Chesnet is at the window ready to greet the first of nearly 60 patients who will drive through for COVID-19 testing. 

“We test approximately one patient every 10 minutes. We’re booked solid.” Megan explains.

In the past weeks, Arizona has been named one of the nation’s Coronavirus hotspots seeing a huge surge in cases just weeks after relaxing safety measures. Schools will now be delayed. Gyms, movie theaters and water parks once open, have been shuttered. Hospital beds are filling, in some areas to capacity. The testing CVS Health and Megan provides is desperately needed.

“When COVID-19 began in March, a lot of people here didn’t take it seriously, they didn’t wear masks and didn’t social distance. Now, they’re scared,” says Megan. “We’re helping people of all ages, even entire families.”
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Already a six-year veteran at CVS, at 24, Megan is remarkable. She easily connects with and comforts patients. And although she can’t hold their hands, she patiently walks them through the testing steps: How to apply the nasal swab, keep it in one nostril for 15 seconds, move it to the next nostril for another 15 seconds, then carefully seal it in a vile and deposit it in a container. “Nothing ever comes back into the pharmacy. I don’t touch anything. I honestly feel safer here than going to the grocery store,” she says.

Most of Megan’s patients are anxious, their symptoms make them feel uncomfortable. They’re worried about next steps and if needed whether hospital beds will be available. “I try to make the process stress free. I tell them we’re in this together,” offers Megan. “I really do care for our patients and I believe they know that care is genuine.”

Megan Chesnet coaches a patient, from behind the window at a CVS Pharmacy drive-thru location, about how to administer a COVID-19 nasal swab test.
Megan tests approximately one patient every 10 minutes.

“Megan was the first in her pharmacy to learn how to administer coronavirus testing and she’s taken the lead on training dozens of pharmacists and pharmacy techs in the region,” explains Region Director Tobin Zdarko. When she graduates from Arizona State University, she hopes to be a CVS Pharmacist.

“Being able to provide testing makes me feel part of something bigger than my work as a pharmacy tech,” shares Megan. “It’s been so positive for me to be involved in my community, to know I’m helping.”

Thank you, Megan, for putting others at ease with your big Heart At Work.

Meagan Chesnet, a CVS Pharmacy Technician, in her Phoenix, Arizona store.
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CVS Health joins the charge in collectively thinking “Beyond the Bag”

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It’s estimated that the U.S. alone uses 100 billion plastic bags per year, and less than 10 percent of these bags are recycled.https://www.epa.gov/sites/production/files/2019-11/documents/2016_and_2017_facts_and_figures_data_tables_0.pdf

At the same time, the average retail plastic bag is only used for 12 minuteshttps://www.epa.gov/sites/production/files/2019-11/documents/2016_and_2017_facts_and_figures_data_tables_0.pdf, but can last 500 to 1,000 years on Earth.

CVS Health recognizes and shares the concerns that many people have about the impact of single-use plastics on our environment and believes the retail bag needs reinventing.
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That’s why CVS Health recently joined Closed Loop Partners, and other leading retailers, including Target and Walmart, to launch a new initiative to reinvent the single-use retail plastic bag.  The Beyond the Bag Initiative aims to identify, pilot and implement new design solutions and models to create an improved customer experience without unintended environmental consequences.  

“We came to this initiative with both the health of the planet and the health of all people in mind,” said Eileen Howard Boone, SVP, Corporate Social Responsibility & Philanthropy and Chief Sustainability Officer, CVS Health.  “We know they are inextricably linked.”

CVS Health’s participation in this initiative recognizes that reinventing the retail bag requires a coordinated industry approach and brings together many types of retailers to look at this question from a variety of angles.  The work will consider customers at all of the nearly 10,000 CVS Pharmacy locations, in rural, suburban and urban communities, where the need for a retail bag can be different.  Working with Closed Loop Partners and other companies that are part of this initiative, CVS Health will carefully consider the consumer experience as part of the work to innovate in this space.

The company’s participation in and its financial commitment to this initiative is just one step on its journey to transform health over the next decade. Launched in May, the company’s Transform Health 2030 corporate social responsibility roadmap outlines CVS Health’s commitment to positively impacting the people and communities it serves, while supporting the health of its business and the planet. In addition to working with the Beyond the Bag Initiative, CVS Health has set goals to reduce its overall environmental impacts and made commitments related to responsible sourcing and chemical management.

CVS Health’s commitment to this initiative is driven by the company’s purpose of helping people on their path to better health. Creating an innovative retail bag solution for the millions of customers the company serves will help to make both local communities and the whole planet a healthier place.

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