Addressing maternal mortality rates

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The United States is one of just a few high-income countries where deaths related to pregnancy or childbirth are on the rise. 

“It is more dangerous now to have a baby in the U.S. than it was two decades ago,” says Dan Knecht, MD, CVS Health’s vice president of clinical products. “That’s really alarming.”

Watch the video to see how CVS Health and Aetna’s combined capabilities are trying to turn that trend around by getting expectant mothers on a path to better health.

The company’s efforts include: 

  • Looking at racial disparities, including social determinants of health

  • Identifying high-risk patients through analytics

  • Mailing bottles of low-dose aspirin to expectant mothers to help reduce the risk of preeclampsia

  • Dedicated nurses working directly with members

“We have delivery channels that I think both surprise and delight patients through the retail side,” says Joanne Armstrong, MD, senior director of clinical solutions for CVS Health. “And then we combine that with a care management program where we have highly trained, dedicated, and passionate nurses who understand this clinical area, understand the diseases we're talking about and have relationships with the patients.”

COVID-19 has complicated matters further, but, again, CVS Health has stepped up to help. Along with an algorithm to help identify at-risk patients, liberalized telemedicine policies have allowed more virtual checkups.

An African-American woman, in an examination room, talks with her doctor about her pregnancy.
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The Year of the Nurse — and COVID-19

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When the World Health Organization selected 2020 as Year of the Nurse, they didn’t know nurses would be on the frontlines of a global pandemic.

But like health care professionals around the world, CVS Health and Aetna nurses are working through the challenges of COVID-19, redefining the way health care is delivered and putting people on a path to better health.

“It's really a true opportunity to show our commitment, our effort and our skill in order to help other people.” — Todd Clair, RN, MSN
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“This is when we, as nurses, are needed the most,” says Todd Clair, a nurse and Care Manager for Aetna One® Advocate. “And it's really a true opportunity to show our commitment, our effort and our skill in order to help other people.”

Watch the video to see how our nurse practitioners, registered nurses, licensed vocational nurses and licensed practical nurses are showing that commitment every day.

A nurse helps a patient with improving his mobility.
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Supporting our frontline workers during COVID-19

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During the COVID-19 pandemic our colleagues are on the front lines. They’re working in our CVS Pharmacy locations, call centers, warehouses and mail facilities. They’re caring for patients one-on-one in their homes and long-term care facilities.

To support them, tens of thousands of CVS Health employees are working behind the scenes to help them focus on serving our patients, members and colleagues. 

“Our purpose of helping people on their path to better health has never been more obvious than during this pandemic,” said Colleen McIntosh, senior vice president, Corporate Secretary and Chief Governance Officer.

Colleen’s team provides licensing support for CVS Health. They’re working through the pandemic to make sure “we can turn the lights on” in our stores.

“We are going to come out of this as a stronger, more collaborative, empathetic organization.” — Katie Long, Senior Director of Plan Sponsor Services at CVS Health
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Eileen Cook, a senior director in Learning and Development, works with nearly 500 colleagues spread out across the country. They’re remaining focused on orientation, onboarding and training — especially important as CVS Health is hiring 50,000 people in response to COVID-19.

In Plan Sponsor Services, Senior Director Katie Long oversees 300 colleagues. Some now are teleworking. Others are in the office working through social-distancing guidelines.

Despite the challenges, she remains positive.

“We are going to come out of this as a stronger, more collaborative, empathetic organization,” Katie says.

A CVS pharmacist prepares prescriptions while wearing personal protective equipment (PPE).
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