CVS Health to hire 15,000 across the U.S. in fourth quarter

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WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced that it is recruiting qualified candidates to fill 15,000 jobs. These new and existing positions will help the company continue to respond to the needs of communities across the country during the fall and winter months when the incidences of COVID-19 and the flu are expected to increase.

More than 10,000 of the new roles are for full- and part-time licensed pharmacy technicians at CVS Pharmacy locations and will be filled as soon as possible, helping increase support for patients and fellow pharmacy professionals. Many of the positions are temporary with the possibility of becoming permanent. 

The company is also marking Pharmacy Technician Day on October 20th by advocating for an expanded scope of practice that would allow trained pharmacy technicians to administer COVID-19 vaccinations under the supervision of an immunization-certified pharmacist. As an integral part of the health care system, pharmacy technicians can help fill the urgent need to safely and quickly scale distribution of a vaccine and extend the capacity of the health care workforce to address the pandemic.

“Additional team members typically are needed every flu season,” said Lisa Bisaccia, Chief Human Resources Officer, CVS Health. “However, we’re estimating a much greater need for trained pharmacy technicians this year given the continued presence of COVID-19 in our communities. These jobs offer a rewarding career opportunity, with flexible hours, advancement potential and a supportive environment while helping people on their path to better health.” 

Working under the direct supervision of a licensed pharmacist, CVS Health pharmacy technicians continue to serve as a trusted resource for patients by processing prescriptions, dispensing medications, providing information to customers or health professionals and performing administrative tasks. They also are vital to administering COVID-19 tests at more than 4,000 drive-thru testing sites at select CVS Pharmacy locations across the country. In this role, they are critical in helping to curb the spread of the virus and expand access to care, particularly in underserved communities.

Additional on-site roles that are part of the company’s recruiting effort include pharmacists, nurses, nurse practitioners, physician assistants, member benefit case professionals, and distribution center employees.

Finally, to support the CVS Caremark and CVS Specialty pharmacy businesses, the company is recruiting for several thousand work-from-home customer service representative positions across the country, with hundreds of openings in several markets, including: Indianapolis, IN; Kansas City, MO; Knoxville, TN; Mt. Prospect, IL; Orlando, FL; Pittsburgh, PA; and  San Antonio, TX. These full-time opportunities start at 30 hours per week and offer a flexible schedule for people seeking to quickly get back to work. Candidates for these opportunities can easily apply online and take an online virtual job tryout.

“By leveraging CVS Health’s innovation and technology, we can help get more Americans back to work from the convenience of their own homes, where they can contribute to the company’s ongoing efforts to help solve the country’s health care challenges,” said Jeffrey Lackey, Vice President of Talent Acquisition, CVS Health.

The additional 15,000 positions are incremental to the accelerated recruiting effort that was announced in March to hire 50,000 new colleagues in support of the company’s response to the pandemic.

Opportunities for full-time colleagues include competitive pay, paid training and a generous benefits package. Job seekers can go to cvs.jobs to apply. 

Information on steps CVS Health has taken to address the COVID-19 pandemic, including support for health care providers and clinicians facing financial and administrative strain, can be found in the company's COVID-19 Response Report.

CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Joe Goode
401-378-5220
Joseph.Goode@CVSHealth.com

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Heart At Work: Coram Nurses nurture their patient to good health

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It was the peak of COVID-19 and their patient suffered from pancreatitis. When she recovered, she was so grateful for the expert round-the-clock care provided by Coram nurses: Nancy Marlett, Mallory Young and Lucy Runnels, she made a very special video to let them know. 

Nancy, Mallory and Lucy, thank you for nurturing your patient back to health through your medical expertise and dedication. You exemplify the very best in the profession.

Heart At Work recognizes CVS Health heroes across the country who bring their hearts to work, helping people on their path to better health. Read their stories, watch their videos and celebrate our CVS Health Heart At Work heroes along with us!

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Helping patients access the right medicine at the right price

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Serving as a trusted partner to many of America’s leading employers, health plans and government programs, we value our role in keeping their members – totaling approximately 100 million people – on their prescription drug therapies as prescribed by their doctors. Every day, we’re able to accomplish this with tools and solutions that empower patients to access the most effective treatment at the lowest possible cost.

At a time when our health care system is facing many strains, including increased financial and economic pressures for our clients, delivering drug costs savings is critical. Without access to medicines, we know this: Patients get sicker, they need more care – and ultimately – health care costs increase for everyone. That’s why we remain laser-focused on getting patients their medicines and care in a way that is personalized, convenient and – above all – affordable.

Since the COVID-19 pandemic began, and as we continue to navigate it together for the foreseeable future, we’re working as a consultative partner to our clients in helping ensure that their drug benefit plans keep their members adherent and healthy.

What we do every day – and accomplish for our clients – doesn’t change in the face of this pandemic, but its importance is now greater than ever.

We’ll remain focused on four key areas as we deliver drug cost savings:

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Help patients access the most cost-effective medicine through clinical expertise

Prescription medicines are the most cost-effective part of our health care ecosystem, but they’re only clinically effective if patients can access them. We keep patients adherent and healthy by ensuring they can access the medicine that will deliver the best outcome at the most efficient cost. 

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Ensure pharmacy benefits meet patients’ needs

Because no two clients’ needs are the same, we customize our services to deliver the greatest value to both clients and their unique member populations. As our clients face the economic realities of the COVID-19 pandemic, we’re providing solutions that better support adherence.

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Secure the supply of medicines

For patients, especially those living with complex or chronic illnesses, ensuring an uninterrupted supply of medicines is crucial to their overall health and well-being. We’re staying one step ahead to ensure patients who rely on medicines will always have an adequate supply.

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Help patients remain engaged while socially distant

Patients now require health care solutions at the palm of their hand and in their home. We’re leveraging our tools and services to ensure that patients can continue to get their medicines and care without leaving the comfort and safety of their homes.

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Aetna 2021 Medicare plans focus on total health and making care more affordable and convenient

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4 out of 5 Medicare beneficiaries can choose a $0 premium Aetna Medicare Advantage plan

HARTFORD, Conn.— Aetna , a CVS Health company (NYSE: CVS), announced its 2021 Medicare offerings, featuring increased integration with CVS Health; expanded and differentiated Medicare Advantage plan options, including HMO and Dual Eligible Special Needs Plan offerings in new states; new Aetna Medicare Eagle plans designed especially for Veterans; and the lowest premium standalone prescription drug plan product in all 50 states and D.C.

A pioneer in the Medicare industry, Aetna has served Medicare beneficiaries since 1966, when it paid the nation's first Medicare claim. Aetna now serves nearly 9.2 million Medicare members nationwide, as of June 30, 2020.

"Now more than ever, it's important for older adults to focus on their total health — body, mind and spirit," said Christopher Ciano, president of Aetna Medicare. "To help members improve their health, we expanded our Aetna Medicare Solutions portfolio of products to include new plans and benefits designed to make care more affordable and convenient. As part of CVS Health, we're bringing care closer to home and making more meaningful connections that help our members age actively on their path to better health."

To encourage members to stay active and choose the plan that best fits their needs, Aetna announced legendary U.S. figure skater Dorothy HamillThis is a paid endorsement for Aetna. as its new Medicare spokesperson. Hamill will appear in Aetna Medicare's advertising campaign and is featured in a new Aetna guide called Putting the 'Me' in Medicare eBook. The eBook offers tips and resources on eating healthy, staying active, using technology tools and maintaining mental health.

Medicare Advantage plans

Nearly 2.7 million Medicare beneficiaries are enrolled in an Aetna Medicare Advantage (MA) plan, which can include extra benefits, such as prescription drug coverage, vision, dental, hearing and fitness.

For 2021, Aetna is offering Individual Medicare Advantage Prescription Drug (MAPD) plans in 46 states plus Washington, D.C. Aetna added 115 new counties across the country, providing an additional 1.9 million more Medicare beneficiaries access to an Aetna plan. In total, Aetna will offer MAPD plans in 1,793 counties in 2021 accessible by 54.7 million Medicare beneficiaries.This number includes Aetna's Joint Ventures in Minnesota (with Allina Health) and in Northern Virginia (with Innovation Health).

To make plans more affordable, Aetna expanded its $0 premium plan options. Aetna estimates 81 percent of the Medicare-eligible beneficiaries in the U.S. will now have access to a $0 monthly premium Aetna Medicare Advantage plan.Data as of August 2020 CMS eligibility file.

For those who qualify for both Medicare and Medicaid benefits, Aetna expanded its Dual Eligible Special Needs Plan (DSNP) offering to select counties in 9 new states — bringing Aetna's total DSNP footprint to 604 counties in 23 states. New DSNP markets include California, Connecticut, Kentucky, Maine, Michigan, Mississippi, Nevada, New Jersey and New York.

New for 2021, Aetna will offer Aetna Medicare Eagle MA plans in 27 states. These MA-only plans are designed especially for Veterans to complement their VA health care coverage. With a $0 monthly premium, plans will include, dental, vision, SilverSneakers fitness program, and $0 or low PCP and lab cost shares. Most of these plans will also include hearing, an over-the-counter allowance and meal benefits to improve overall health and wellness.

Medicare prescription drug plans

Aetna's standalone prescription drug plans (PDP) serve 5.6 million members. In 2021, Aetna Medicare will offer three individual standalone PDPs. A new plan, SilverScript SmartRx (PDP), featuring an average monthly premium of $7.15, will be the lowest premium available in all 50 states and D.C. SilverScript Choice (PDP) will continue to be available in all 50 states and D.C. and will be under the Centers for Medicare & Medicaid Services (CMS) benchmark pricing in 49 states and D.C. SilverScript Plus (PDP), the plan with the most robust prescription drug coverage, will continue to be available in 49 states and D.C. All three plans feature $0 Tier 1 copays at preferred retail pharmacies.Source: CMS 2021 PDP Landscape Source Files (v 09 08 20) available at https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovGenIn

Medicare Supplement plans

We offer competitively priced individual Medicare Supplement insurance plans from the CVS Health/Aetna family of companies nationwide. With nearly 1 million members, our Medicare Supplement plans utilize a simplified underwriting process. We also offer a dental, vision and hearing product in 37 states. Our ancillary portfolio covers 45 states and includes the new Accendo (CVS Health) Final Expense whole life product. Ancillary products can provide members with benefits paid directly to them after being diagnosed with cancer, or for hospital stays and home care.

Offering innovative programs and benefits through CVS Health

As a CVS Health company, Aetna provides individual MA members access to convenient and affordable care through various benefits and programs:

  • Nationally contracted walk-in clinics and MinuteClinic retail health clinicsMembers have a choice of providers and can elect to go to their PCP or a nationally contracted clinic of their choice.: Members in PPO and HMO plans that do not require a primary care physician (PCP) can visit either one of the nationally contracted walk-in clinics or MinuteClinic locations and pay the same copay as a regular visit to a PCP. With approximately 1,100 locations across 33 states and Washington, D.C., MinuteClinic offers convenient access to care for minor illnesses, injuries and wellness services. Located in select CVS Pharmacy and Target stores, MinuteClinic locations are open seven days a week, with walk-in visits available at most locations. MinuteClinic also offers telehealth options if members cannot receive care in person.

  • Lowering insulin costs: In Florida, Aetna is participating in the Part D Senior Savings Model, a CMS demonstration that allows Part D plans to offer affordable, predictable insulin copays. Select Florida plans will offer members $0 Tier 1 and Tier 2 insulin at preferred pharmacies.

  • Over-the-counter (OTC) benefit: Aetna will continue to offer members in many of its MA plans an OTC benefit allowance for a list of items they may obtain through OTC Health Solutions, a CVS Health company. Members can choose from an expanded 2021 product selection list with 65 percent more items in 2021. Members can place their orders by phone or online for home delivery. They can also use their benefit in-store at over 2,400 select CVS Pharmacy or Navarro Discount Pharmacy retail locations across 29 states, up from 12 states in 2020.

  • Pharmacist panels: Aetna will connect members with their local CVS pharmacist who can deliver personalized advice to drive medication adherence, offer alternatives for high-risk medications, recommend screenings and administer immunizations. Pharmacists can also connect members with recommended health plan resources and support their enrollment into care management programs.

Addressing social determinants of health with new and expanded MA benefits

Aetna Medicare Advantage plans take a total approach to health that goes beyond clinical care. With this approach in mind, Aetna expanded benefits to include:

  • Telehealth: All Aetna 2021 MA plans will offer virtual primary and urgent care visits to help members access care, including after hours or weekend care, sick visits and prescription refills. Select plans will also cover virtual mental and behavioral health visits.

  • In-home assessments: All MA plans will offer an annual in-home assessment at no cost that includes a comprehensive health risk assessment and non-invasive physical exam from the comfort of the member's home. The clinician will also assess the home environment for potential fall risks, helping the member stay safe in their home.

  • Companionship benefit: In partnership with Papa Inc., Aetna is expanding its companionship benefit to address social isolation in select plans in six states. Papa connects local college-age individuals to older adults who need help with companionship, light house chores and technology lessons. Remote companionship can be delivered through telephone or secure video.

  • Healthy Foods debit card: To help address food insecurity, a new Healthy Foods debit card will be included on 24 DSNP plans for members with chronic conditions and two Pennsylvania plans for members in the Healthy Heart partnership program. The benefit will provide a monthly allowance so members can purchase approved food items, such as fruits, vegetables, meat, seafood, and dairy.

  • Foodsmart: In Illinois, a new nutrition benefit called Foodsmart will be included with select plans. With this benefit, the member's condition and eating habits will be assessed via the web or telephone with customized meal plans and guidance provided to help members make healthy food choices. This benefit also gives members access to registered dieticians.

  • Congestive Heart Failure (CHF) Remote Monitoring Program: Aetna is implementing a Home Heart Care program with six individual plans in Pennsylvania, Ohio and Kentucky. Eligible high-risk members with CHF who agree to participate in the program and follow the care management requirements will receive a 5G-enabled scale, blood pressure cuff and electronic tablet to monitor their weight and blood pressure at home.

In addition, Aetna will continue to offer the following supplemental benefits or other services as part of its Medicare Advantage plans:

  • The Aetna Resources For Living program helps address loneliness and other social needs by connecting our members with important community resources, such as transportation, housing, food programs, caregiver support and utility assistance, based on individual member needs. The program serves as an early point of intervention for the many issues that affect our members' physical and mental health.

  • SilverSneakers fitness memberships are available to all of Aetna's individual MA members at no extra cost. Through SilverSneakers, members have access to 15,000+ fitness locations that offer instructor-led, group fitness classes and other opportunities for members to socialize within their communities. The membership also includes video workouts and live online classes and workshops.

  • Aetna will continue to offer most Medicare Advantage members access to routine vision, dental and hearing coverage.Level and type of coverage vary by plan.

Continuing efforts to help members during the COVID-19 pandemic

From waiving charges for home delivery of prescription medications, to increased access to telehealth visits, to lifting cost-sharing for COVID-19 testing and treatment, CVS Health and Aetna Medicare have been a leading force in efforts to help seniors during the COVID-19 pandemic.

Most recently, Aetna shipped Caring for You kits of over-the-counter items to all its Medicare Advantage members across the country to help support them with simple self-care at home. Kits included a thermometer, hand sanitizer and Aetna-branded face mask, among other items.

Aetna extended waivers for Medicare Advantage member cost shares for in-network primary care office visits and all telehealth visits for any reason through December 31, 2020.

Aetna Medicare will continue to support members in 2021 by committing to $0 COVID-19 testing even if the public health emergency ends. The company will also waive PCP cost shares and expand coverage of virtual mental health services while the COVID-19 public health emergency is in effect. Building on the Caring for You kits, Aetna will also send members diagnosed with COVID-19 a box of supplies to help with recovery and prevent further spread.

Visit AetnaMedicare.com to learn more about Aetna's 2021 Medicare plans. Or call 1-855-335-1407 (TTY: 711) 7 days a week, 8 AM to 8 PM. The Medicare Annual Election Period runs from October 15 through December 7, 2020. A licensed agent may answer your call.

About Aetna

Aetna, a CVS Health business, serves an estimated 34 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world.

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. Plan features and availability may vary by service area. The formulary and/or pharmacy network may change at any time. You will receive notice when necessary. Aetna Medicare's pharmacy network includes limited lower cost, preferred pharmacies in Rural Nebraska, Rural Kansas, Suburban West Virginia, Rural Maine, Suburban Arizona, Rural Michigan and Urban Michigan. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, members please call the number on your ID card, non-members please call 1-855-338-7027 (TTY: 711) or consult the online pharmacy directory at http://www.aetnamedicare.com/pharmacyhelp.

SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal. The SmartRx pharmacy network includes limited lower-cost, preferred pharmacies in Rural Wisconsin, Rural Missouri, Rural Arkansas, Rural Mississippi, Rural Oklahoma, Rural Kansas, Rural Iowa, Rural Minnesota, Rural Montana, Rural North Dakota, Rural South Dakota, Rural Nebraska and Rural Wyoming. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call 1-866-235-5660 (TTY: 711) or consult your online pharmacy directory at http://www.aetnamedicare.com/pharmacyhelp.

Aetna, CVS HealthHUB and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health family of companies.

Aetna Resources For Living℠ is the brand name used for products and services offered through the Aetna group of subsidiary companies (Aetna). The EAP is administered by Aetna Behavioral Health, LLC. and in California for Knox-Keene plans, Aetna Health of California, Inc. and Health and Human Resources Center, Inc.

SilverSneakers is a registered trademark of Tivity Health, Inc. 2020 Tivity Health, Inc. All rights reserved.

2020 Aetna Inc.

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Contacts

Media contact
Ethan Slavin
860-273-6095
SlavinE@aetna.com

Investor contact
Katie Durant
401-770-6442
katherine.durant@cvshealth.com

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CVS Health plans to double its COVID-19 drive-thru test sites to a total of more than 4,000 across the country

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Company has administered three million COVID-19 tests since March

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced plans to add more than 2,000 new COVID-19 drive-thru test sites at select CVS Pharmacy locations across the country to support the company's ongoing efforts to increase access to testing and help slow the spread of the virus.

CVS Health currently manages the largest number of independently run COVID-19 test sites in the country, and with these new locations the company expects to have more than 4,000 operating by mid-October. The new locations will open in waves over the next several weeks and build on the company's ability to support testing in 33 states and Washington, DC, beginning with the opening of more than 400 sites this Friday.

"Since opening our first test site in March, we've been able to quickly adapt to the changing landscape in order to make it easier for people in the communities we serve to access testing," said Jon Roberts, Chief Operating Officer, CVS Health and acting President, CVS Pharmacy. "We recognize the critical role testing plays in helping to manage the spread of the virus and are incredibly proud of how our teams have responded to this need while continuing to take care of our customers, clients and patients."

Self-swab tests are no cost to patients and available to individuals meeting Centers for Disease Control and Prevention criteria.COVID-19 tests are no cost to patients with insurance or through a program for the uninsured funded by the U.S. Department of Health and Human Services. Patients must register in advance at CVS.com to schedule an appointment. A parent or legal guardian must complete the online registration for all minor patients, and patients 12 15 years of age must be accompanied by a parent or legal guardian when they come to be tested.

When arriving for testing, patients are asked to follow signage or the instructions of the staff onsite. Procedures vary by location and patients may be directed to stay in their cars and proceed to either the pharmacy drive-thru window or a parking space or tent located in the parking lot or, in very limited locations, to enter a CVS store. Patients will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process.

Currently, most test results from specimens collected at CVS test sites across the country will be available within 2 to 3 days.

A complete list of CVS Pharmacy drive-thru test sites can be found here.

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

For downloadable COVID-19 testing media assets, including photos and video, please visit the Media Resource Center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Joe Goode
401-378-5220
Joseph.Goode@CVSHealth.com

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Heart At Work: Nancy Simonelli

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Bill Steel, an 83-year-old living in The Villages, a 15,000-person retirement community in Lady Lake, Florida, likes a lot of things about his local CVS Pharmacy. It’s clean and well stocked. That makes for one-stop shopping instead of multiple trips elsewhere – especially important since he’s in the most vulnerable age group for COVID-19 and Florida has seen a huge resurgence of cases in recent weeks. 

“CVS Pharmacy prices are competitive to what I pay at the supermarket. I use my ExtraCare card and that saves me too,” explains Bill, who visits two to three times weekly. “The staff is always friendly and helpful and Nancy always takes time to talk.” 

Nancy is Nancy Simonelli, a retail store associate who has been a CVS Health colleague for more than 20 years. She knows Bill and many other customers by their first name and makes sure their shopping trips include friendly small talk. A fellow retiree and member of the community, she understands that for some seniors those quick chats may be the only conversation they have that day.   
   
“They’ll come in for their medications, talk to the pharmacist, and then visit with us,” Nancy says. “They’re glad to see you and you’re glad to see them.” 

Those small interactions can make a big difference. Many seniors, especially since the COVID-19 pandemic began, are dealing with social isolation, a condition studies have shown can be as harmful as smoking 15 cigarettes a day. 

As Christopher Ciano, President of Medicare for Aetna, reminds us, it’s even more important that our aging loved ones don’t feel they’re alone during this time. 

Nancy understands. A New Jersey native, she moved to Central Florida with her husband after retiring and knows the community.  She understands customers, like Bill, may have lost a spouse and do their own shopping. Family may live far away. 

“I’ll learn about their children and grandkids.” Sometimes she’ll hear a familiar accent and ask, “What part of New Jersey are you from?” 

Like other CVS Pharmacy locations, things have changed. Colleagues and customers alike are required to wear masks. Where once there was a handshake, or a pat on the back, now there are air high-fives.  

What hasn’t changed is colleagues like Nancy and the social connection their friendly chats provide customers like Bill. Thank you – and a big “air high-five” – for bringing your heart to work, Nancy. 
 

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Political activities & contributions

CVS Health participates in the political process to help shape public policy and address legislation that has a direct impact on the company. The engagement ensures that the interests of our business, customers, shareholders and employees are fairly represented at all levels of government.

It is CVS Health’s policy that the CEO and the Board are responsible for determining the company’s policy and political interests, and how to further those interests in a manner consistent with applicable laws. Specifically, the Nominating and Corporate Governance Committee regularly reviews and considers the Company’s policies and practices, including expenditures, regarding political contributions, and direct and indirect lobbying. It also reviews and considers the company’s policies and practices regarding other significant public policy issues, which the Board may determine from time to time.

Lobbying activity

Lobbying is highly regulated in the United States, and we comply with applicable U.S. federal and state laws, including the Lobbying Disclosure Act and Honest Leadership and Open Government Act that require reporting on lobbying activities and certification of compliance with Congressional gift rules. Our company’s federal lobbying reports can be found on the lobbying disclosures website. You can directly access our consolidated lobbying reports.

Our Government Affairs team represents the company’s point of view in Washington, D.C., and in state capitals around the country. We focus on legislative and public policy issues that impact the company’s delivery of pharmacy care and long-term business interests, and communicate with policymakers and stakeholders on issues that impact our business.

Political donations

As a public corporation, CVS Health is prohibited by federal law from making contributions to candidates or political parties in federal elections. We make contributions at the state level, as allowed by state laws. All of the company’s contributions promote the interests of the company and are made without regard for the private political preferences of company officers and executives. A listing of our political donations at the state and local level, including candidates, political parties and ballot initiatives, is available in our political activities and contributions report.

Colleague political action

As with many corporations, CVS Health offers certain eligible colleagues an opportunity to participate in the political process by voluntarily contributing to the CVS Health Political Action Committee (PAC), our company’s federal PAC. Political contributions to federal, state, and local candidates, political party committees, and political action committees are made by our PAC in accordance with applicable law. Consistent with federal law, CVS Health pays the administrative, solicitation and compliance costs of the Committee.

The CVS Health PAC is subject to comprehensive regulation by the federal government, including detailed disclosure requirements.

Under the Lobbying Disclosure Act of 1995, CVS Health submits to Congress semi-annual reports, which also include a listing of EPAC’s contributions to federal candidates. In a move toward greater transparency and per shareholder requests, we report these contributions in the Political Activities and Contributions report on our website. Included on our website are disclosures of the contributions the PAC makes at the state level in accordance with individual state laws. Additionally, we operate employee-funded state Political Action Committees in Rhode Island and Massachusetts.

CVS Health has a policy governing political contributions made from corporate and PAC funds to ensure that all potential political contributions made by or on behalf of CVS Health or an PAC are reviewed and approved internally for compliance with all federal, state, and local laws, and that all of the company’s political activities are conducted in accordance with high ethical standards. This policy applies to all employees of CVS Health, and each of its subsidiaries and affiliates. CVS Health does not make any independent expenditures in federal, state or local elections.

Trade association participation

CVS Health participates in various federal and state trade associations or organizations that operate in support of specific industries. Trade associations participate in activities such as education, advertising and lobbying to influence public policy. Many associations offer other services, such as producing conferences, networking or charitable events or offering classes or educational materials. Some associations also make political contributions or operate a PAC.

From January 2017 – March 2018, CVS Health paid approximately $7.5 million in dues to trade and industry associations. (This amount includes payments to governors associations and certain non-profit civic organizations.) Details regarding CVS Health’s trade and industry association membership dues can be found in our annual trade association dues report, along with our past reports. These reports include the amount paid for advocacy and/or political purposes for any trade or industry association with annual total dues of $25,000 or more, as well as payments in excess of $25,000 to such associations and governmental organizations.

Downloads

2019 Consolidated lobbying report
2019 Political activities and contributions
2019 Trade association and coalition participation

A MinuteClinic® practitioner examines a patient.

Corporate social responsibility reports

At the beginning of this new decade, we are reinforcing our commitment to helping people on their path to better health through Transform Health 2030. Grounded in four pillars — Healthy People, Healthy Business, Healthy Community and Healthy Planet Transform Health 2030 is inclusive of our enterprise strategy and the impact we know we can have as a health care leader.

Download this year’s report

2019 CSR Report PDF

2019 CSR Report Summary PDF

2019 CSR Report Appendix PDF

Explore our report

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Leader insights

Our goal is to be the front door to health care and CVS Health remains focused on helping people on their path to better health by making health care more local and simpler. In 2020 and beyond, we welcome the opportunity to collaborate with our partners, stockholders and other stakeholders to deliver better health to our customers, patients, colleagues and the communities we serve.

A letter from President and CEO Larry Merlo

A letter from Chief Sustainability Officer Eileen Howard Boone, Senior Vice President, Corporate Social Responsibility and Philanthropy for CVS Health

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Performance tracking

We have established 23 measurable, time-bound performance targets to track progress against our goals and strategic priorities. Over the next year, we will develop new key performance targets and commitments to advance our Transform Health 2030 CSR roadmap.

See our progress

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Material topics

In 2019, we conducted a comprehensive materiality assessment, in accordance with the Global Reporting Initiative (GRI) Standards, to reflect our growing business, strategy and stakeholder expectations. The assessment evaluated the 23 topics from our materiality assessment in 2017. Additionally, it reflected our Aetna integration activities through internal and external stakeholder feedback, competitive benchmarking, an industry landscape and assessment of emerging issues. Ultimately, the 2019 materiality assessment drove the development of our Transform Health 2030 strategy and its pillars: Healthy People, Healthy Community, Healthy Business and Healthy Planet.

Learn more about our material topics

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Report archives

Our current and previous Corporate Social Responsibility reports.

View the CSR report archive

cvs heart

CVS Health Foundation

$150M+

in charitable contributions, employee giving, in-store fundraising and in-kind donations

More than

$5.6B

in economic impact contributed to local communities through our supplier diversity program

In 2019, we enrolled

1.1M

customers in digital receipts for a savings of 48 million yards of receipt paper

CVS Health’s Corporate Social Responsibility roadmap: Healthy People, Healthy Business, Healthy Community, and Healthy Planet.