CVS Health launches Symphony™ to support senior safety at home and enhance caregiver peace of mind

Top of the article

WOONSOCKET, R.I. — CVS Health (NYSE:CVS) recently introduced the Symphony™ medical alert system to help caregivers monitor the safety and well-being of loved ones, even from afar. 

This collection of in-home and wearable devices offers a new at-home experience by connecting a suite of sensors that can monitor for falls, motion, and room temperature while also providing a 24/7 personal emergency response platform for use when needed. Symphony is designed to support the growing number of seniors choosing to maintain an independent lifestyle at home, as well as those involved in their care.

“We’re committed to helping consumers on their path to better health and new consumer health innovations like Symphony can help give caregivers peace of mind as they monitor a loved one’s safety and well-being through a truly differentiated connected health approach,” said Adam Pellegrini, SVP of Enterprise Virtual Care & Consumer Health at CVS Health.

The center of the Symphony ecosystem is the voice-activated Smart Hub which enables hands-free calls with caregivers or emergency responders, while also monitoring motion, temperature, and air quality within the home.

Symphony features a free app for caregivers that provides alerts for falls or other emergencies and assists with facilitating care coordination. Additionally, smart algorithms within the app track and alert caregivers when normal conditions, such as average room temperature or air quality, are disrupted, suggesting when the caregiver may want to check in with their loved one.

Designed to fit a family’s specific needs and adapt to a variety of homes, two easy-to-use Symphony device options are available: the Basic Bundle and Essential Bundle. While both systems come equipped with the Smart Hub and a wearable care button, the Essential Bundle also includes motion sensors and a voice-activated Fall Sensor to automatically detect falls in the bathroom, where the majority of accidents occur. Complementary devices are available for both bundles if desired, including additional motion sensors to extend the range of coverage in larger homes, and entry sensors for use on doors, cabinets or windows.

Pricing starts at $149.99 for the Symphony Basic Bundle and $249.99 for the Essential Bundle. A monthly service fee is required, although no long-term contract is needed to activate. Once activated, each Symphony bundle can help support safety at home as well as in the event of an emergency. Customers can find Symphony available now at CVS HealthHUB® locations or online at cvs.com/symphony.

About CVS Health

CVS Health is a different kind of health care company. We are a diversified health services company with nearly 300,000 employees united around a common purpose of helping people on their path to better health. In an increasingly connected and digital world, we are meeting people wherever they are and changing health care to meet their needs. Built on a foundation of unmatched community presence, our diversified model engages one in three Americans each year. From our innovative new services at HealthHUB® locations, to transformative programs that help manage chronic conditions, we are making health care more accessible, more affordable and simply better. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Carissa Falzarano
617-733-6189
falzaranoc@aetna.com

The CVS Health Symphony™ medical alert system, seen with its Smart Hub and additional accessories.
Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
3
Display Hero
On
Campaign
CSR Pillars

Talking prescription bottles can make life easier

Bottom of the article

If you know someone who struggles to read a prescription label, Spoken Rx may be able to help. An innovative feature on the CVS Pharmacy app, Spoken Rx reads prescription information aloud in English or in Spanish, and is available free of charge to smartphone users. 

“CVS is always looking for new ways to innovate for our patients and we want to be on the front end of innovation,” explained Christy Letourneau, Director, Pharmacy Operations. “ Our patients have greater autonomy and are empowered to hear and listen to what the directions are for their medications which helps them take control of their healthcare.”

People who are blind or visually impaired, aging adults, individuals with dyslexia or other learning disabilities and non-English speakers especially benefit from this pharmacy innovation. “More than just a safety tool, Spoken Rx increases both self-reliance and quality of life,” said Kim Charlson, the past president of the American Council for the Blind (ACB). “I don’t have to wait to ask somebody who is sighted to help me figure out which prescription bottle is which. I can take care of it right away,” she says. 

A CVS Pharmacy customer in Amherst, MA commented, “Thank you for introducing the talking RX prescription reader. I have been waiting for this for years.”    

Joy Ross, a social media influencer and You Tuber who is blind, describes Spoken Rx as “an extremely brilliant idea for prescriptions. I’m glad a company is finally thinking about the visually impaired. I’m now a customer for life because of this one simple item/feature that will benefit many.”

A hand holding a prescription bottle being scanned on a cell phone
Have trouble reading your prescription labels? A Spoken Rx feature on your phone’s CVS Pharmacy app can read it to you!

Rollout Plan and How to Sign Up

With a launch that started this past summer, Spoken Rx is offered in 1,500 retail pharmacies and will be available in all retail locations by the end of 2021. Customers can request Spoken Rx by calling their local CVS Pharmacy to learn when the innovation will be available and registering over the phone. A pharmacist then encodes a smart RFID tag on a prescription label that can be scanned by the CVS Pharmacy app on both Apple and Android phones. CVS Pharmacy is also exploring options for a physical speaker for customers without a smartphone.  

A woman standing at her home kitchen scanning a talking prescription bottle
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
2
Display Hero
On
Campaign
CSR Pillars
Audience
Narrative themes

Virtual care

Through our digital tools and services, we can help you put your health in your own hands — wherever you are in your health journey, and whether you are looking for help with complex conditions, mental health or wellness.

Patient using smart phone to video call their physician.
Parent uses laptop to engage in virtual care while cuddling their child on the couch.
Physician sits at desk and videochats with a parent and child.

Latest on virtual care

CVS Pharmacy is first national retailer to offer touch-free payments through PayPal and Venmo

Top of the article

Starting immediately, customers can utilize PayPal and Venmo QR codes at checkout in more than 8,200 CVS stores nationwide

WOONSOCKET, R.I. — CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), today announced that customers can now check out touch-free using PayPal and Venmo QR codes at 8,200 standalone retail locations. These codes allow customers to securely pay for their items without needing to touch a keypad or sign a receipt, while also being able to access multiple payment methods available in PayPal and Venmo wallets.

Using the QR codes allows customers to securely pay for their items without needing to touch a keypad or sign a receipt.

The partnership, which was first announced in July, makes CVS Pharmacy the first national retailer to integrate PayPal and Venmo QR code technology in its point-of-sale experience at all standalone locations across the country. The touch-free experience will be available to existing PayPal and Venmo customers, while new customers can sign up and link their preferred payment method usually within minutes.

Since January, CVS has seen a 43% increase in touch-free transactions, and according to research conducted by Forrester, 11% of the U.S. population reporting they're using a digital payment method for the first time as a result of the pandemic. New research from PayPalAbout the research: The research was conducted by PYMNTS and commissioned by PayPal. It examines survey data collected from 2,163 U.S. consumers between June 22 and June 24, 2020. The report summary is supplemented by findings from a series of studies conducted by PYMNTS since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. also shows that 57% of consumers surveyed said merchants' digital payment offerings impact their willingness to shop in their stores. More than a third (34%) say they would not buy from merchants at all if QR code-enabled payments were unavailable, reinforcing the need for a touch-free payment experience, especially in essential retail environments like pharmacies.

"Putting our customer's safety at the forefront of our innovations, we've focused resources on finding new ways to make customers' lives easier and more convenient," said Jon Roberts, Executive Vice President and Chief Operating Officer at CVS Health. "Introducing more digital options, including touch-free payments at the register, is in step with changing consumer preferences."

"The launch of PayPal and Venmo QR codes in CVS Pharmacy stores will not only provide health-conscious customers with a touch-free way to pay at checkout, but also brings the safety and security of PayPal and Venmo transactions into the store with shoppers," said Jeremy Jonker, Senior Vice President Head of Consumer In-Store and Digital Commerce, PayPal. "We are thrilled that PayPal and Venmo QR codes will help to maintain the safety of CVS customers and employees, especially in the essential pharmacy retail environment as we go into the winter months."

To use the new touch-free payment option at CVS Pharmacy, customers simply open either the PayPal or Venmo mobile app and click the "Scan" button and selecting the 'show to pay' option. PayPal customers will be able to pay using stored debit or credit cards, bank accounts, PayPal balance, or PayPal Credit. With Venmo QR codes, customers can pay using their stored debit or credit cards, bank account, Venmo balance or Venmo Credit Card for eligible customers. Additionally, PayPal does not charge fees to the customer when paying with PayPal or Venmo QR codes and those enrolled in CVS' ExtraCare Rewards Program will still be able to redeem and apply savings using their ExtraCare account when checking out with PayPal or Venmo QR codes.

This year CVS Pharmacy accelerated the availability of innovative digital and mobile options for customers. In addition to expanding at-home delivery services and establishing marketplace partnerships with InstaCart and DoorDash, the retailer added new features to the CVS mobile app. From an updated user interface to more app-only rewards, the additions make it easier for ExtraCare members to use contactless coupons and loyalty program rewards, and scan product barcodes to easily find savings.

Find the closest CVS Pharmacy location by visiting www.cvs.com/store-locator. Customers can sign up for PayPal at www.paypal.com or by downloading the PayPal app, and can sign up for Venmo by downloading the Venmo app.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health, is America's leading retail pharmacy with nearly 10,000 locations, including over 1,700 pharmacies inside of Target and Schnucks grocery stores. We are committed to delivering innovative health solutions that create a simpler, more accessible experience for patients, customers and caregivers. CVS Pharmacy is the only national pharmacy to remove tobacco products from its shelves and has taken a leadership role in responding to the COVID-19 pandemic by making testing available at locations across the United States. For the latest product and service offerings, visit www.cvs.com or download the CVS Pharmacy app.

About PayPal

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 350 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

Contacts

Matthew Blanchette
CVS Media Relations Contact

matthew.blanchette@cvshealth.com

Tom Hunter
PayPal Media Relations Contact

thhunter@paypal.com

A person waves their smartphone over a credit card payment terminal to make a mobile payment at a checkout counter inside of a CVS Pharmacy store.
Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
2
Display Hero
On
Campaign
Audience

Path to Better Health Study 2020: Increasing appetite for technology-enabled care

Bottom of the article

The use of technology across the health care continuum has been rising at a rapid rate. As a result of COVID-19, the pace of technological transformation will only quicken and greatly influence the future of care delivery.

Read the full Path to Better Health Study 2020.

An unknown female patient utilizes a video conferencing tool on a laptop computer to communicate with her physician.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
1
Display Hero
Off
Assets
CSR Pillars
Audience

Path to Better Health Study 2020: Importance of accessibility and affordability

Bottom of the article

Delivering accessible, high-quality care at any time is a key health care priority — and has become even more significant during the COVID-19 pandemic. According to our study, consumers agree, with 92% indicating that it was very or somewhat important that health care be convenient.

Read the full Path to Better Health Study 2020.

A mature man sits in a brightly-lit living room, looking out of a window.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0
Display Hero
Off
Assets
CSR Pillars
Audience

CVS Health introduces special access to Apple Fitness+

Top of the article

WOONSOCKET, R.I. — CVS Health (NYSE:CVS) announced today it is offering special access for its clients, customers and employees to Apple Fitness+, the first fitness experience built for Apple Watch, arriving later this year. CVS Health is developing a one-year subscription offer for Aetna commercial and CVS Caremark members and will share details soon. Additionally, a free two-month subscription for Fitness+ will be offered to CVS Pharmacy ExtraCare members and all current CVS Health employees when the service is launched.

Fitness+ intelligently incorporates metrics from Apple Watch for users to visualize right on their iPhone, iPad, or Apple TV, offering a first-of-its-kind personalized workout experience. With Fitness+, everyone from beginners to fitness enthusiasts can access studio-style workouts delivered by inspiring world-class trainers underscored by motivating music from renowned artists, making it easier and more rewarding for users to exercise, whenever and wherever they like.

"Keeping people engaged and motivated on their path to better health is at the core of our business, which is why we are extending our collaboration with Apple to offer special access to Fitness+ through all the ways we connect with customers," said Jonathan Mayhew, Executive Vice President and Chief Transformation Officer for CVS Health. "Innovative fitness offerings like Fitness+ are even more critical as people strive to maintain their health during these challenging times."

Today's announcement is a continuation of the relationship between Aetna, a CVS Health company, and Apple that originated in 2016 when 90 percent of participants in their employee wellness subsidy program reported a health benefit from their use of Apple Watch. In 2019, Aetna launched Attain, a unique health experience designed by Aetna in collaboration with Apple. Attain is a comprehensive integrated wellness program via direct-to-member app that blends activity-driven incentives and rewards with personalized health recommendations.

Following the launch of Fitness+ later this year, eligible CVS customers and employees will be provided details on how to subscribe to Fitness+ and take advantage of the trial offer.$9.99 per month or $79.99 per year after free trial. No commitment. Plan automatically renews until cancelled. Eligible Aetna commercial and CVS Caremark members will receive additional information when it is available. Fitness+ requires Apple Watch Series 3 or later paired with iPhone 6s or later or iPhone SE. One offer per Apple ID. Participants will be able to share their Fitness+ subscription with up to five other people in their family with Family Sharing. For more information on Fitness+, please visit Apple.com.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contacts

Ethan Slavin
SlavinE@aetna.com
860-273-6095

Carissa Falzarano
FalzaranoC@aetna.com
617-733-6189

Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
6
Display Hero
On
Campaign
Audience

Healthy Conversations, Episode 2: COVID-19 Recovery

Hidden (not displayed)

In the second episode of Healthy Conversations — an open discussion among healthcare professionals about innovation, what we're learning on the front lines of this pandemic, and how our industry is changing in real time — we turn our attention to Recovery. Data is critical in addressing the challenges of COVID-19 and influences so many of our daily, clinical decisions. How will big data, more specifically “distilling multiple biometric data streams,” transform medicine moving forward?

Join our hosts, Doctors Dela Taghipour and Daniel Kraft, in conversation with Dr. Eric Topol (Scripps Research Translational Institute), Dr. Caroline Buckee (Harvard T.H. Chan School of Public Health), Adam Pellegrini, and Firdaus Bhathena (CVS Health).

To learn more about the future of wearables, telemedicine, biometric data modeling, the DETECT study, and beyond, click to play the full interview with Dr. Eric Topol, Adam Pellegrini, and Dr. Daniel Kraft below or simply search for Healthy Conversations wherever you listen to podcasts.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
6
Display Hero
Off
Assets
Audience

Work out with top athletes!

Bottom of the article

Attain by Aetna lets users exercise with world-class athletes like volleyball’s multiple medal winner Rachael Adams.

U.S. Women’s National Volleyball team medal winner Rachael Adams helps Aetna Attain users exercise like a pro.
U.S. Women’s National Volleyball team medal winner Rachael Adams helps Aetna Attain users exercise like a pro.

Zoom meetings with colleagues, working out to YouTube videos in her garage — over the last few months, Rachael Adams’ days resembled many of ours. “When I wanted to sweat, I’d do a YouTube salsa workout video,” she says.

The difference is that Adams is a world-champion athlete: a member of the U.S. women's national indoor volleyball team. Before COVID-19 struck, she had been training to compete alongside her teammates on the world’s stage this summer. Then she found herself isolated at home, trying to stay in shape. 

Now that most sporting events are cancelled or postponed, just about every pandemic-weary American — elite athlete or not — can relate. With the help of wearable technology, the Attain Games were created for this moment: a series of challenges to get people moving alongside top-tier athletes. 

Any user of the Attain by Aetna app for the Apple Watch can participate in the virtual games, held Aug. 23-29. Among the activities are a daily challenge created by a world-champion U.S. athlete, including Adams; gymnast Shannon Miller; swimmer Michael Andrew; and diver David Boudia. Completed challenges earn users points that are redeemable for prizes and will determine a gold, silver or bronze status when the games end. 

"The idea came to us that you could actually do challenging events — you could actually work out with world champions in the safety of your own home while social distancing. Everyone loves a challenge,” says Adam Pellegrini, SVP Enterprise Virtual Care & Consumer Health at CVS Health.

“I want people to know that we're all in the same boat – high-level athlete (or a) person that wasn't in the weight room before quarantine happened,” Adams says. “Our mental health is so important during this time, and simple things, like moving our body, just affect our mood.” 
 

Work it out, crushed our goals. In our first year, users completed: 6 million healthy actions performed, 6.8 million daily goals conquered, 2.6 billion points earned.
In the first year since the Attain app’s release, users have completed 6 million healthy actions, conquered 6.8 million daily goals and earned 2.6 billion points.

The event reflects the broader goal of Attain app -- jump-starting healthier behaviors through small changes. Released in 2019, more than 150,000 users have logged 75 billion steps and redeemed $1.8 million in rewards in its first year.

“The fitness goals and challenges and rewards keep people engaged on a day-to-day basis, but then the second layer is people are prompted to do healthy actions,” says Pellegrini.

The real prize may come after the games conclude, adds Adams, by creating lasting healthy habits that are worth more than their weight in gold.

U.S. Women’s National Volleyball team medal winner Rachael Adams helps Aetna Attain users exercise like a pro.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
2
Display Hero
Off
Campaign
CSR Pillars

Aetna announces Attain Games Challenge with support and participation of world-renowned athletes

Top of the article

Attain by Aetna members can join leading U.S. athletes to virtually participate in at-home challenges that inspire and support physical and mental well-being

WOONSOCKET, R.I. — Aetna, a CVS Health (NYSE:CVS) company, has announced the launch of the Attain Games, a virtual event for users of the Attain by Aetna app. The Attain Games will spotlight a series of healthy activities created by top U.S. athletes to help members experience new and challenging ways to achieve their health goals while focusing on at-home wellness. The Attain Games start on Sunday, August 23 and end on Saturday, August 29, 2020.

Each day, users will be presented with six challenges to complete, with one "marquee" event being presented and demonstrated by a select group of top athletes. Challenge activities include physical workouts using equipment found at home, as well as breathing exercises and mindfulness challenges. At the end of the week, gold, silver and bronze status will be determined based on the number of points the user achieves.

The presenting partners for this year's Attain Games include:

  • Shannon Miller, world-champion gymnast

  • Rachael Adams, world-champion volleyball player

  • Tatyana McFadden, world-class track and field athlete

  • David Boudia, world-champion diver

  • Michael Andrew, world-champion swimmer

  • Brenda Martinez, world-class track and field athlete

  • Kyra Condie, world-class rock climber

"While I'm disappointed not being able to compete this year, it's become more important for all of us to stay healthy and find creative ways to stay at the top of our game right from the comfort of our own homes," said Tatyana McFadden, American world-champion athlete. "It's important that especially during times where our mental health is also being put to the test, that we are taking care of our bodies with nutritious foods, mindfulness activities, and plenty of exercise. The Attain Games are a great way to come together as a community for a bit of healthy competition, and I'm thrilled to help play a small part in motivating people to feel good physically and mentally."

Released in 2019, the Attain app is the first of its kind a personalized well-being experience designed by Aetna in collaboration with Apple that combines health history with Apple Watch information to empower better health. Aetna has deep clinical experience, engaging its members across their health care needs from wellness to chronic disease. Apple consistently delivers highly personalized products in a simple yet elegant fashion that prioritizes privacy and data security and helps people live their best lives. The Attain app provides Aetna members with personalized goals, tracks their daily activity levels, recommends healthy actions, and ultimately rewards them upon completion.

In just the first year of launch, our Attain by Aetna users have achieved impressive results:

  • 6 billion calories burned

  • 233 million workout minutes

  • 6.8 million daily goals conquered

  • 6 million healthy actions completed

  • $1.8 million redeemed in rewards

"We've received great feedback from Attain by Aetna users over the past year and expect the popularity of wearable fitness technology to increase due to the multitude of benefits it provides," said Jonathan Mayhew, Executive Vice President and Chief Transformation Officer for CVS Health. "We're hoping our members will strive to achieve their personal health and wellness goals by participating in the Attain Games, all with the help of some of the most celebrated athletes representing the United States cheering them on."

User privacy and data security are at the heart of Attain. A completely voluntary program, members determine what information they want to share and can discontinue using Attain at any time. All Attain health data is encrypted on the device, in transit, and on Aetna and Apple's servers, where it will be stored in a highly secure environment using industry-leading practices fully in compliance with HIPAA. Information from this program will not be used for underwriting, premium or coverage decisions.

If you are an Aetna commercial medical member with an iPhone interested in participating, there is still time to sign up. Visit www.AttainbyAetna.com for more information or download the Attain app on the App Store by texting ATTAINAPP TO 37046 and check your eligibility today!

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Contact

Ethan Slavin
860-273-6095
SlavinE@aetna.com

Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
6
Display Hero
Off
Campaign
Audience