Path to Better Heath Study 2020: Increasing appetite for technology-enabled care

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The use of technology across the health care continuum has been rising at a rapid rate. As a result of COVID-19, the pace of technological transformation will only quicken and greatly influence the future of care delivery.

Read the full Path to Better Health Study 2020.

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Path to Better Heath Study 2020: Importance of accessibility and affordability

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Delivering accessible, high-quality care at any time is a key health care priority — and has become even more significant during the COVID-19 pandemic. According to our study, consumers agree, with 92% indicating that it was very or somewhat important that health care be convenient.

Read the full Path to Better Health Study 2020.

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CVS Health introduces special access to Apple Fitness+

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WOONSOCKET, R.I. — CVS Health (NYSE:CVS) announced today it is offering special access for its clients, customers and employees to Apple Fitness+, the first fitness experience built for Apple Watch, arriving later this year. CVS Health is developing a one-year subscription offer for Aetna commercial and CVS Caremark members and will share details soon. Additionally, a free two-month subscription for Fitness+ will be offered to CVS Pharmacy ExtraCare members and all current CVS Health employees when the service is launched.

Fitness+ intelligently incorporates metrics from Apple Watch for users to visualize right on their iPhone, iPad, or Apple TV, offering a first-of-its-kind personalized workout experience. With Fitness+, everyone from beginners to fitness enthusiasts can access studio-style workouts delivered by inspiring world-class trainers underscored by motivating music from renowned artists, making it easier and more rewarding for users to exercise, whenever and wherever they like.

"Keeping people engaged and motivated on their path to better health is at the core of our business, which is why we are extending our collaboration with Apple to offer special access to Fitness+ through all the ways we connect with customers," said Jonathan Mayhew, Executive Vice President and Chief Transformation Officer for CVS Health. "Innovative fitness offerings like Fitness+ are even more critical as people strive to maintain their health during these challenging times."

Today's announcement is a continuation of the relationship between Aetna, a CVS Health company, and Apple that originated in 2016 when 90 percent of participants in their employee wellness subsidy program reported a health benefit from their use of Apple Watch. In 2019, Aetna launched Attain, a unique health experience designed by Aetna in collaboration with Apple. Attain is a comprehensive integrated wellness program via direct-to-member app that blends activity-driven incentives and rewards with personalized health recommendations.

Following the launch of Fitness+ later this year, eligible CVS customers and employees will be provided details on how to subscribe to Fitness+ and take advantage of the trial offer.$9.99 per month or $79.99 per year after free trial. No commitment. Plan automatically renews until cancelled. Eligible Aetna commercial and CVS Caremark members will receive additional information when it is available. Fitness+ requires Apple Watch Series 3 or later paired with iPhone 6s or later or iPhone SE. One offer per Apple ID. Participants will be able to share their Fitness+ subscription with up to five other people in their family with Family Sharing. For more information on Fitness+, please visit Apple.com.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contacts

Ethan Slavin
SlavinE@aetna.com
860-273-6095

Carissa Falzarano
FalzaranoC@aetna.com
617-733-6189

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Healthy Conversations, Episode 2: COVID-19 Recovery

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In the second episode of Healthy Conversations — an open discussion among healthcare professionals about innovation, what we're learning on the front lines of this pandemic, and how our industry is changing in real time — we turn our attention to Recovery. Data is critical in addressing the challenges of COVID-19 and influences so many of our daily, clinical decisions. How will big data, more specifically “distilling multiple biometric data streams,” transform medicine moving forward?

Join our hosts, Doctors Dela Taghipour and Daniel Kraft, in conversation with Dr. Eric Topol (Scripps Research Translational Institute), Dr. Caroline Buckee (Harvard T.H. Chan School of Public Health), Adam Pellegrini, and Firdaus Bhathena (CVS Health).

To learn more about the future of wearables, telemedicine, biometric data modeling, the DETECT study, and beyond, click to play the full interview with Dr. Eric Topol, Adam Pellegrini, and Dr. Daniel Kraft below or simply search for Healthy Conversations wherever you listen to podcasts.

Subscribe to the Healthy Conversations podcast

Tune in to Healthy Conversations wherever you listen to all your favorite podcasts.

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Work out with top athletes!

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Attain by Aetna lets users exercise with world-class athletes like volleyball’s multiple medal winner Rachael Adams.

U.S. Women’s National Volleyball team medal winner Rachael Adams helps Aetna Attain users exercise like a pro.
U.S. Women’s National Volleyball team medal winner Rachael Adams helps Aetna Attain users exercise like a pro.

Zoom meetings with colleagues, working out to YouTube videos in her garage — over the last few months, Rachael Adams’ days resembled many of ours. “When I wanted to sweat, I’d do a YouTube salsa workout video,” she says.

The difference is that Adams is a world-champion athlete: a member of the U.S. women's national indoor volleyball team. Before COVID-19 struck, she had been training to compete alongside her teammates on the world’s stage this summer. Then she found herself isolated at home, trying to stay in shape. 

Now that most sporting events are cancelled or postponed, just about every pandemic-weary American — elite athlete or not — can relate. With the help of wearable technology, the Attain Games were created for this moment: a series of challenges to get people moving alongside top-tier athletes. 

Any user of the Attain by Aetna app for the Apple Watch can participate in the virtual games, held Aug. 23-29. Among the activities are a daily challenge created by a world-champion U.S. athlete, including Adams; gymnast Shannon Miller; swimmer Michael Andrew; and diver David Boudia. Completed challenges earn users points that are redeemable for prizes and will determine a gold, silver or bronze status when the games end. 

"The idea came to us that you could actually do challenging events — you could actually work out with world champions in the safety of your own home while social distancing. Everyone loves a challenge,” says Adam Pellegrini, SVP Enterprise Virtual Care & Consumer Health at CVS Health.

“I want people to know that we're all in the same boat – high-level athlete (or a) person that wasn't in the weight room before quarantine happened,” Adams says. “Our mental health is so important during this time, and simple things, like moving our body, just affect our mood.” 
 

Work it out, crushed our goals. In our first year, users completed: 6 million healthy actions performed, 6.8 million daily goals conquered, 2.6 billion points earned.
In the first year since the Attain app’s release, users have completed 6 million healthy actions, conquered 6.8 million daily goals and earned 2.6 billion points.

The event reflects the broader goal of Attain app -- jump-starting healthier behaviors through small changes. Released in 2019, more than 150,000 users have logged 75 billion steps and redeemed $1.8 million in rewards in its first year.

“The fitness goals and challenges and rewards keep people engaged on a day-to-day basis, but then the second layer is people are prompted to do healthy actions,” says Pellegrini.

The real prize may come after the games conclude, adds Adams, by creating lasting healthy habits that are worth more than their weight in gold.

U.S. Women’s National Volleyball team medal winner Rachael Adams helps Aetna Attain users exercise like a pro.
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Aetna announces Attain Games Challenge with support and participation of world-renowned athletes

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Attain by Aetna members can join leading U.S. athletes to virtually participate in at-home challenges that inspire and support physical and mental well-being

WOONSOCKET, R.I. — Aetna, a CVS Health (NYSE:CVS) company, has announced the launch of the Attain Games, a virtual event for users of the Attain by Aetna app. The Attain Games will spotlight a series of healthy activities created by top U.S. athletes to help members experience new and challenging ways to achieve their health goals while focusing on at-home wellness. The Attain Games start on Sunday, August 23 and end on Saturday, August 29, 2020.

Each day, users will be presented with six challenges to complete, with one "marquee" event being presented and demonstrated by a select group of top athletes. Challenge activities include physical workouts using equipment found at home, as well as breathing exercises and mindfulness challenges. At the end of the week, gold, silver and bronze status will be determined based on the number of points the user achieves.

The presenting partners for this year's Attain Games include:

  • Shannon Miller, world-champion gymnast

  • Rachael Adams, world-champion volleyball player

  • Tatyana McFadden, world-class track and field athlete

  • David Boudia, world-champion diver

  • Michael Andrew, world-champion swimmer

  • Brenda Martinez, world-class track and field athlete

  • Kyra Condie, world-class rock climber

"While I'm disappointed not being able to compete this year, it's become more important for all of us to stay healthy and find creative ways to stay at the top of our game right from the comfort of our own homes," said Tatyana McFadden, American world-champion athlete. "It's important that especially during times where our mental health is also being put to the test, that we are taking care of our bodies with nutritious foods, mindfulness activities, and plenty of exercise. The Attain Games are a great way to come together as a community for a bit of healthy competition, and I'm thrilled to help play a small part in motivating people to feel good physically and mentally."

Released in 2019, the Attain app is the first of its kind a personalized well-being experience designed by Aetna in collaboration with Apple that combines health history with Apple Watch information to empower better health. Aetna has deep clinical experience, engaging its members across their health care needs from wellness to chronic disease. Apple consistently delivers highly personalized products in a simple yet elegant fashion that prioritizes privacy and data security and helps people live their best lives. The Attain app provides Aetna members with personalized goals, tracks their daily activity levels, recommends healthy actions, and ultimately rewards them upon completion.

In just the first year of launch, our Attain by Aetna users have achieved impressive results:

  • 6 billion calories burned

  • 233 million workout minutes

  • 6.8 million daily goals conquered

  • 6 million healthy actions completed

  • $1.8 million redeemed in rewards

"We've received great feedback from Attain by Aetna users over the past year and expect the popularity of wearable fitness technology to increase due to the multitude of benefits it provides," said Jonathan Mayhew, Executive Vice President and Chief Transformation Officer for CVS Health. "We're hoping our members will strive to achieve their personal health and wellness goals by participating in the Attain Games, all with the help of some of the most celebrated athletes representing the United States cheering them on."

User privacy and data security are at the heart of Attain. A completely voluntary program, members determine what information they want to share and can discontinue using Attain at any time. All Attain health data is encrypted on the device, in transit, and on Aetna and Apple's servers, where it will be stored in a highly secure environment using industry-leading practices fully in compliance with HIPAA. Information from this program will not be used for underwriting, premium or coverage decisions.

If you are an Aetna commercial medical member with an iPhone interested in participating, there is still time to sign up. Visit www.AttainbyAetna.com for more information or download the Attain app on the App Store by texting ATTAINAPP TO 37046 and check your eligibility today!

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Contact

Ethan Slavin
860-273-6095
SlavinE@aetna.com

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Helping members stay well, at home

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In the wake of the COVID-19 pandemic, employers and other benefit plan sponsors are searching for more ways to support members’ health. People are experiencing both physical and mental challenges as they cope with isolation, economic hardship, disruptions to normal work and school routines, and the virus itself.

CVS Health is making it easier for employers and health plans to meet these growing challenges with the expansion of our Point Solutions Management offering. This program enables plan sponsors to more efficiently administer apps, online trackers and other digital point solutions that support their members’ self-care routines at home.

“Digital point solutions can help people manage important wellness areas like mental wellbeing, fitness and weight loss from the safety and convenience of their own homes,” said Sree Chaguturu, MD, Chief Medical Officer at CVS Caremark. “Employers and other plan sponsors increasingly are looking for better ways to include these kinds of tools in their benefits packages — especially in light of the COVID-19 pandemic.”

The recently added solutions have passed CVS Health’s rigorous vendor evaluation process to ensure that they support health outcomes while helping to reduce costs. The five new point solutions available to CVS Caremark clients through Point Solutions Management include:

  • Daylight: A fully automated and highly personalized mobile app to tackle worry and anxiety, based on cognitive behavioral techniques. 

  • Naturally Slim: An online program that uses informative videos and learning tools to teach individuals how to lose weight and improve their overall health.

  • Vida: A weight loss program with an app that pairs individuals one-on-one with a health coach, helping members achieve their health goals through phone and video conversations.

  • WW: Weight Watchers reimagined — A weight loss app providing access to food and fitness trackers, thousands of delicious recipes, and community support.

  • Kurbo: A digital program for children and teens ages 8 to 17 that teaches users how to make healthier choices and lifestyle changes through weekly video coaching, in-app chat, messaging, games, and educational videos.

These solutions join Hello Heart, Hinge Health, Sleepio, Torchlight, and Whil that are available to CVS Caremark clients through our Point Solutions Management program.

Point Solutions Management is a full-service offering that leverages the CVS Caremark pharmacy benefit management (PBM) infrastructure to help clients evaluate solutions, streamline vendor contracting, billing, eligibility verification and reporting. In total, ten solutions are now included as part of the program — addressing a broad range of health care concerns including chronic condition management, musculoskeletal health, stress reduction, mental health management, weight loss, and caregiver support.

This expansion is the latest in CVS Health’s ongoing innovation strategy, focused on meeting emerging client and member needs — while responding to acute concerns arising during the COVID-19 pandemic. We will continue to regularly evaluate and update the offering to include additional vendors that support improved outcomes and help lower costs across key areas of health, including fertility, financial wellness and the social determinants of health.

For plan sponsors interested in learning more about Point Solutions Management, please visit the Point Solutions Management page on our Payor Solutions website.

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Multicultural products and services

Every day, millions of people shop in our stores, fill their prescriptions through our mail order pharmacy, or visit one of our MinuteClinics. These customers, clients and patients come from countless backgrounds and cultures, and have distinct and varied needs.

To best serve them, we offer a wide array of multicultural products online and in our CVS Pharmacy stores. We evaluate our multicultural products frequently and work hard to offer a variety of items that meet our customers’ needs.

Our most popular multicultural product lines include: Milani cosmetics, Gamesa cookies, Fabuloso household cleaners, Suavitel fabric softeners, La Costena grocery items and Ricitos de Oro baby care items.


Evolving to meet customer needs

As the nation’s demographics shift, we’re making sure our products and services evolve to meet the needs of our customers. We acquired Navarro Discount Pharmacy, a leading Miami chain with deep knowledge and experience serving the Hispanic market. We’re gaining insights about how Navarro merchandises products differently and learning about the services, products, value, and atmosphere that resonate with Hispanic customers, and we’ll be rolling out what we’ve learned to all CVS Pharmacy stores.

In addition, our retail website, CVS.com, is fully available in Spanish. We also feature multi-language signage in our retail stores and distribute prescription medication-related information in multiple languages.


Increasing access to health care

For more than a decade, our free Project Health screening events have been held in the largest multicultural communities we serve. Project Health offers free comprehensive health risk assessments, including blood pressure, Body Mass Index (BMI), glucose and total cholesterol screenings, as well as information about smoking cessation and health insurance options.

Project Health is part of our company’s effort to improve access to health care and ensure that cost is not a barrier to important preventive services.  

Amidst a pandemic, consumers say they want accessible, affordable and technology-enabled health care, new CVS Health study finds

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Path to Better Health Study also reveals desire for digital health care solutions to support chronic care, mental health needs.

WOONSOCKET, R.I. — The American health care system is undergoing a period of rapid transformation. In recent months, the COVID-19 pandemic has exposed new challenges and opportunities to accelerate advances in health care delivery, solve for systemic health inequities, dramatically improve care outcomes, and better meet consumer expectations for convenience and affordability.

With a global pandemic as the backdrop, CVS Health (NYSE:CVS) fielded the 2020 Path to Better Health Study, where consumers and providers were asked for their thoughts on the state of health care and how they are navigating this evolving landscape. While certain attitudes may have evolved as a result of COVID-19, the study reveals that consumers need more accessible, personalized and technology-driven health care than ever before and are seeking simplicity in the way they engage in their own health.

The use of technology and data analytics in health care is reaching new heights, and the pandemic is accelerating the adoption of digitally based solutions. Consumers are eagerly embracing tech, especially when it comes to communicating with their providers. Forty-eight percent said they would be more likely to communicate with health care professionals if they were able to do so through digital messaging (up from 41% in 2019), via telehealth (32%, up from 19% in 2019) and through virtual office visits such as Skype or FaceTime (29%, up from 20% in 2019). Additionally, 40% of consumers said they would be very likely to receive care for mental and behavioral health virtually.

"The pandemic has forced countless Americans to rethink their approach to health and explore different avenues of care," notes Larry Merlo, CEO of CVS Health. "Whether in the community, in the home or in the palm of their hand, people are discovering new ways to conveniently and affordably address their health care needs, including mental and behavioral health. We expect these changes will transform the way care is delivered moving forward."

The need to manage chronic conditions and mental health concerns is clearly top of mind for many consumers. A significant number of people indicated that members of their households are struggling with high blood pressure (41%), obesity (35%), mental illness (28%) and diabetes (17%).

Addressing mental health concerns is also of growing importance, especially among those aged 18 34 and 35 50, where social isolation is a top concern. For example, 44% of those aged 18 to 34 and 45% of those aged 35 to 50 indicated they no longer have a desire to be social, while only 29% of those aged 51 to 64 said the same. This resembles the 2019 findings, in which 48% of those 18 to 34 and 45% of those 35 to 50 reported they did not have a desire to be social, versus 35% of people aged 51 to 64.

The desire for accessibility is pushing people to explore new avenues of care. While a majority (62%) of consumers still go to their primary care physician (PCP) to treat a minor illness or injury, nearly one-third (31%) are likely to visit a non-emergency walk-in clinic. This is up from 2019, in which 59% of consumers reported going to their PCP for a minor illness or injury, while 28% said they would visit a non-emergency walk-in clinic. Digital solutions such as telemedicine are also growing in popularity with both patients and providers.

Most consumers (92%) said it is very or somewhat important that health care be convenient a factor that has only become more critical as a result of COVID-19.

About one-third (35%) of people said health care costs are an obstacle to staying healthy, and close to half (49%) have not visited a doctor when they had a minor illness or injury due to cost. Despite cost emerging as a top barrier to care, it is not often a topic of discussion between patients and health care providers. Two-thirds of patients (66%) said their PCP and other health care providers had not asked about the "affordability" of health care and/or discussed resources to assist with these costs, up slightly from 64% in the 2019 Path to Better Health Study.

Other highlights from the study include:

  • Health care providers are increasingly turning to digital tools and technologies to care for and connect with their patients. Telemedicine is of particular interest, with 40% of providers saying it is very valuable for communicating with patients, up from 22% in the 2019 study. The future outlook for incorporating predictive analytics or artificial intelligence into provider practices also looks strong, with more than one-third (39%) indicating they already have or are very or somewhat likely to integrate these technologies into their practices within the next several years.

  • Providers are expressing the need for additional support for important community resources, but access is improving. For example, many providers said they have fair or poor access to substance abuse counselors (56%) and mental health counselors (50%), down from 63% and 55% in our 2019 study, respectively.

  • Many providers are experiencing burnout symptoms. Three-fourths (75%) of all providers said they feel burned out very frequently, frequently or sometimes. About one-quarter (27%) said the main cause of burnout is time spent documenting care/electronic record systems, followed by administrative/management requirements/paperwork (25%).

Read the full study.

About the study

The Path to Better Health Study by CVS Health, first released in 2018 and called the Health Ambitions Study, was conducted in March 2020 and included two surveys fielded by Market Measurement, a national market research consulting firm. The consumer survey comprised 1,000 participants 18 and older, located throughout the U.S. It also oversampled 12 metropolitan statistical areas Atlanta, Austin, Boston, Cleveland, Dallas, Houston, Los Angeles, New York City, Philadelphia, Providence, Hartford, San Francisco, Tampa and among two ethnic groups: African American and Hispanic people. The survey of 400 providers focused on primary care physicians and specialists with at least two years' experience, as well as nurse practitioners, physician assistants and pharmacists.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Contacts

Kathleen Biesecker
bieseckerk@aetna.com
703-472-8466

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Path to Better Health Study 2020

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CVS Health’s 2020 Path to Better Health Study finds that consumers are seeking a more accessible, affordable and technology-enabled health care experience than ever before. 

The American health care system is undergoing a time of accelerated innovation and transformation. Consumer expectations for convenient and personalized health care support, coupled with the exploding use of technology and data analytics, are just several trends driving critical change. The unprecedented COVID-19 pandemic has also provided an opportunity to further advance health care delivery and utilization to better meet the needs of our patients, our customers and our communities.

According to our 2020 Path to Better Health Study, now in its third year, consumers and providers are hungry for this care transformation and want health solutions that meet them where they are — in store, in home and in hand.

cvs heart

40%

of consumers said they would be very likely to receive care for mental and behavioral health virtually.

71%

of consumers indicated they were greatly concerned with treating chronic illness due to cost. 

81%

of providers reported that they always, often or sometimes recommend that their patients establish health goals during routine office visits.

Importance of accessibility and affordability

Delivering accessible, high-quality care at any time is a key health care priority — and has become even more significant during the COVID-19 pandemic. According to our study, consumers agree, with 92% indicating that it was very or somewhat important that health care be convenient. 

We found that people’s desire for accessibility is pushing them to explore new avenues of care. While a majority of consumers still go to their primary care physician (PCP) to treat a minor illness or injury, nearly one-third of consumers are likely to visit a non-emergency walk-in clinic.

Consumers are receiving routine support for minor illnesses or injuries at several sites of care: 62% report visiting their primary care physician; 31% report using emergency walk-in clinics; 18% report visiting a hospital emergency room; and 15% report visiting community health clinics.

“Consumers are demanding convenience and ease in how they access health services. Technological solutions have the power to simplify health care and significantly expand the ways we deliver it,” said Larry Merlo, CEO of CVS Health, adding that COVID-19 has provided an unprecedented opportunity to accelerate transformation and drive lasting and systemic change in the American health care system. “Our growing local presence and expansion of virtual care, telemedicine, and other omnichannel programs will be critical to meeting the health needs of our members and customers, both during and after the pandemic.”

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Affordability is also top-of-mind for consumers. About one-third (35%) of people said health care costs are an obstacle to staying healthy, while close to half (49%) have not visited a doctor when they had a minor illness or injury due to cost, suggesting that consumers could use additional support in this area.

Increasing appetite for technology-enabled care

The use of technology across the health care continuum has been rising at a rapid rate. As a result of COVID-19, the pace of technological transformation will only quicken and greatly influence the future of care delivery.

The use of digital tools to facilitate communication between patients and providers is on the rise. Digital messaging among consumers is up 7% from 2019 with an overall usage of 48%. Among providers, digital messaging is down 2% from 2019 but overall usage is at 36%. Telehealth services, have shown a 14% increases among consumers, with a 32% overall usage rate. Among providers, usage of telehealth services increased 18% with a 40% usage overall.

Our study shows that people want to use technology to enhance communication with their health care providers, by adopting tools like digital messaging, telemedicine and virtual office visits. Among providers, their use of digital technologies to care for and connect with patients is also expanding. Telehealth is of particular interest, with 40% of providers saying it is very valuable for communicating with patients, up from 22% in our 2019 study.

bc_video 6203212549001 sPw5TgNjFX tpm-plugin-qtdukwmx-6203212549001

Our Path to Better Health Study also found that:

  • Mental health is of critical concern for consumers, especially among those aged 18 to 34 and 35 to 50, with the issue of social isolation being a top concern.
  • Consumers, as well as their friends, family and other household members, are struggling with chronic conditions, including high blood pressure, obesity, mental illness and diabetes. 
  • Health care providers still need more support in accessing important community-based resources, such as nutritionists and social workers, but this access is improving. 
  • Many providers are experiencing burnout symptoms at least some of the time. 
  • Awareness of and involvement in value-based care models is growing.
A woman sits at a dining room table eating a salad and a piece of bread while quietly smiling and reading a tablet computer.

Methodology 

The Path to Better Health Study by CVS Health, first released in 2018 and called the Health Ambitions Study, was conducted in March 2020 and included two surveys fielded by Market Measurement, a national market research consulting firm. The consumer survey comprised 1,000 participants 18 and older, located throughout the U.S. It also oversampled 12 metropolitan statistical areas — Atlanta, Austin, Boston, Cleveland, Dallas, Houston, Los Angeles, New York City, Philadelphia, Providence, Hartford, San Francisco, Tampa and among two ethnic groups: African Americans and Hispanics. The survey of 400 providers focused on primary care physicians and specialists with at least two years’ experience, as well as nurse practitioners, physician assistants and pharmacists.

A woman in gray athletic clothes stretches and practices yoga poses in a very light and bright room. The photo is set inside of a CVS Health® heart on a red background.
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