Heart At Work: Janeika Knight

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Aetna HealthSpire sales manager Janeika Knight finds great fulfillment managing a team of 10 who assist Medicare beneficiaries. She’s also a National Guard medic on the frontline who supports the state of Tennessee by conducting crucial COVID-19 testing in underserved rural communities.

Thank you, Janeika, for bringing your heart to work as a respected and caring manager and for aiding your country at a time when it needs you most. #CVSHeartAtWork

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Job training for underserved communities in Cleveland

Job training for underserved communities in Cleveland
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People in underserved communities often have trouble getting the job skills they need to find stable employment. That’s why CVS Health launched the Workforce Innovation and Talent Center in Cleveland. The Center provides hands-on training and other resources – like transportation, childcare and housing – to help people find meaningful employment in the health care industry. By helping keep people financially healthy, CVS Health is also helping to build healthier communities across the country.


Workforce Innovation Center’s support takes single mom from homeless to hopeful

In this episode’s podcast, we meet Carrie Robinson, who is a 28-year-old single mom living outside of Cleveland, Ohio. She’s a pharmacy technician — but not too long ago, she and her five kids found themselves homeless. She shared her story about how CVS Health’s Workforce Innovation and Talent Center changed her life. The centers provide people in under served communities with the training, resources and support network they need to be successful. Like Carrie.

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Heart At Work™, #CVSHeartAtWork. Anthony Cocuzza, Store Manager, New York, NY.

Heart At Work

Celebrating our CVS Health® heroes

Every day, CVS Health heroes across the country bring their hearts to work to help people on their path to better health. They share a smile, an assuring voice, a helping hand. They are your neighborhood pharmacists, store managers, MinuteClinic® providers and so many more.

Read their stories, watch their videos, and celebrate our amazing heroes along with us.

The sounds of CVS Health hearts at work

Do you hear it? It’s part of our colleagues’ everyday routine, but it’s far from ordinary. Listen closely. It’s a sound we’ll never take for granted.

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Janeika Knight

Recognizing our heros

Do you know a CVS colleague who brings their heart to work to help people on their path to better health? We want to hear from you.

Nominate a colleague

Coronavirus is here, and we stand ready to help.

We encourage you to visit our COVID-19 resource center to learn more about what we are doing to help you manage your health during this time.

Learn more

Heroes2Careers military hiring program

CVS Health recognizes the value of military service and appreciates our nation’s veterans’ unparalleled skills and experience, and we are proud of our longstanding tradition of hiring qualified veterans and military spouses.

Our Heroes2Careers program is dedicated to hiring those who have served our country while executing on our commitment to build an inclusive, diverse workforce. The program provides a bridge to careers for military and the military-connected community by:

Conducting recruiting activities that help veterans and military spouses understand the opportunities available to them at CVS Health, and share how the skills they’ve gained while in uniform can translate to job functions and/or leadership positions.

  • Collaborating with the military community, community-based services and educational organizations to establish relationships and share best practices.

  • Educating teams across our organization about the benefits of recruiting and hiring veterans, as well as facilitating the military to civilian career transition.

  • Providing ongoing mentoring, performance management and assistance to help these individuals advance their careers within our organization.

  • Offering the VALOR support network, our colleague resource group that is focused on helping veterans.

cvs heart

“As a new generation of service men and women come home, we owe them every opportunity to live the American Dream that they helped to defend.”

David Casey, Vice President, Workforce Strategies, CVS Health; U.S. Marine Corps Veteran

​​​​​​Recruiting at Fort Bragg

Heroes2Careers also represents our investment in the CVS Health Talent Connect Center (TCC) at Fort Bragg, North Carolina, an innovative employment and training facility dedicated to helping veterans, Guard and Reserve members and their families transition from military life to private sector civilian careers. The TCC is part of the Career Resource Center, which combines state-of-the-art technology with hands-on support to help veterans and their spouses throughout the human resources process, from writing a resume and conducting virtual interviews to speaking with leaders of various departments to learn about the many opportunities within the company.

Opportunities abound

Visit our Careers section for more information about the many career opportunities available to veterans and their spouses.

A female and male colleague collaborating in a common area at CVS Health’s headquarters.

myCVS Journey

CVS Health is a national leader in building partnerships that prepare youth for the world of work, school, and life success. At the core of this work is myCVS Journey Pathways to Health Care Careers, a nationally recognized program that introduces students of all ages to career opportunities in:

  • Pharmacy Services

  • Professional Management

  • Medical and Nursing

  • IT, Analytics, and Engineering

This STEM-enriched program is designed to engage young people (aged 5 to 24) in age-appropriate awareness, exploration, and preparation for health care careers. This school-to-career model begins in elementary grades and continues through high school with opportunities to learn about careers with CVS Health in pharmacy, professional management, nursing, and information technology. 


Building careers across the country

With more than 320 active youth partnerships across the country, we are able to provide:

  • On-the-job training and skills building

  • School-based career days

  • Work-based learning programs

  • Exploration of post-secondary educational opportunities

  • Interview training and resume assistance


Getting involved

School or community-based organization representatives
If you are a school or community-based organization representative interested in CVS Health’s myCVS Journey partnership opportunities for your students, please contact the Workforce Initiatives team to be connected with your local CVS Health representative.

Students
If you are interested in participating in the myCVS Journey program, please contact your school or community-based organization’s representative.

Download the myCVS Journey program brochure for more information.

Abilities In Abundance

Americans with disabilities make up nearly one-fifth of our total population, yet the unemployment rate among them is twice that of the U.S. overall rate. Unfortunately, the rates are even higher for women and minorities with disabilities.

To help these individuals find meaningful employment opportunities, we created the Abilities In Abundance program, which helps workers with disabilities access the security and prosperity that stable jobs can provide.

Skilled, productive workers with disabilities can be brought successfully into the workforce, and can make extraordinary contributions to our economy and our society. Abilities In Abundance works to break down the employment barriers people with disabilities face, such as limited access to skills training, and, too often, unfairly low expectations.

Leading with heart

The program, led by CVS Health’s Workforce Initiatives team, has spent the past two decades developing relationships with vocational rehabilitation agencies, non-profit organizations, and schools to provide job coaching, mentoring, training and follow-up support.

These collaborations have resulted in highly successful skills development programs, job training, and placement opportunities for individuals with intellectual and developmental disabilities, as well as those with a visual impairment.

Abilities In Abundance programs continue to be recognized across the country, demonstrating that hiring people from diverse groups is not only the right thing to do, it makes good business sense. 

Contact the Workforce Initiatives team to learn more about Abilities In Abundance.

CVS Health celebrates the 30th anniversary of the Americans with Disabilities Act passing and its longstanding culture of inclusion

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A graphic containing stylized text reading: We're IN for inclusion! We scored "100" on the 2020 Disability Equality Index (DEI).

Before the Americans with Disabilities Act, or ADA, was passed in 1990, people with disabilities faced challenges in employment, transportation and other areas critical to their everyday lives. The ADA was enacted to prohibit discrimination based on disability across the United States. This month, CVS Health celebrates the 30th anniversary of ADA, and the company’s abiding work to create opportunities for meaningful employment for people with disabilities.

Fostering a culture of inclusion is a critical priority for CVS Health. The company has invested in its Workforce Initiatives and its highly successful Abilities in Abundance program, which breaks down the employment barriers people with disabilities face every day.

Over the last two decades, more than 55 Abilities in Abundance programs nationwide have helped thousands of people with disabilities find meaningful employment opportunities within CVS pharmacies and other CVS Health locations. In collaboration with the National Consortium of State-Operated Comprehensive Rehabilitation Centers, schools and non-profits, individuals with disabilities have the opportunity to work closely with trained staff to gain experience in customer service, in-store and pharmacy technician positions. Through the program, each participant receives classroom and hands-on training in mock pharmacies, which provides a holistic view of daily responsibilities.

Inclusion is deeply rooted in CVS Health’s purpose of helping people on their path to better health and continues to permeate the company’s innovation strategy. Recently, CVS Health launched Spoken Rx™, a new feature of the CVS Pharmacy app that can read a specific type of label for patients with visual impairments and those who cannot read standard print labels. Spoken Rx is the first in-app prescription reader application to be developed by a national retail pharmacy.

Additionally, 2020 was the fourth consecutive year that CVS Health earned a top score of 100 on the Disability Equality Index (DEI). The DEI, which launched in 2015 as a joint initiative between Diversity:IN and the American Association of People with Disabilities, is recognized as the most extensive disability inclusion assessment tool designed and embraced by both business leaders and disability advocates.

David Casey, Vice President, Workforce Strategies & Chief Diversity Officer at CVS Health, had the opportunity to speak at this year’s Annual Disability:IN Conference to underscore CVS Health’s inclusive workplace culture and the comprehensive work the company does to support and recruit individuals with disabilities.

“I believe our diversified workforce is the cornerstone of our business, and for CVS Health to thrive, we need different worldviews, races and ethnicities, backgrounds, abilities and ages,” said Casey. “As we move forward into the next decade of our Abilities in Abundance program and beyond, we’re continually looking at other ways to break down employment barriers that individuals with disabilities continue to face.” 

A graphic containing stylized text reading: We're IN for inclusion! We scored "100" on the 2020 Disability Equality Index (DEI).
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Heart At Work: Megan Chesnet

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She’s 24, a pharmacy tech and administering desperately needed COVID-19 testing in her Phoenix, Arizona pharmacy.

It’s 8:30 AM and already a humid 92 degrees in Phoenix, Arizona where pharmacy technician Megan Chesnet is at the window ready to greet the first of nearly 60 patients who will drive through for COVID-19 testing. 

“We test approximately one patient every 10 minutes. We’re booked solid.” Megan explains.

In the past weeks, Arizona has been named one of the nation’s Coronavirus hotspots seeing a huge surge in cases just weeks after relaxing safety measures. Schools will now be delayed. Gyms, movie theaters and water parks once open, have been shuttered. Hospital beds are filling, in some areas to capacity. The testing CVS Health and Megan provides is desperately needed.

“When COVID-19 began in March, a lot of people here didn’t take it seriously, they didn’t wear masks and didn’t social distance. Now, they’re scared,” says Megan. “We’re helping people of all ages, even entire families.”
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Already a six-year veteran at CVS, at 24, Megan is remarkable. She easily connects with and comforts patients. And although she can’t hold their hands, she patiently walks them through the testing steps: How to apply the nasal swab, keep it in one nostril for 15 seconds, move it to the next nostril for another 15 seconds, then carefully seal it in a vile and deposit it in a container. “Nothing ever comes back into the pharmacy. I don’t touch anything. I honestly feel safer here than going to the grocery store,” she says.

Most of Megan’s patients are anxious, their symptoms make them feel uncomfortable. They’re worried about next steps and if needed whether hospital beds will be available. “I try to make the process stress free. I tell them we’re in this together,” offers Megan. “I really do care for our patients and I believe they know that care is genuine.”

Megan Chesnet coaches a patient, from behind the window at a CVS Pharmacy drive-thru location, about how to administer a COVID-19 nasal swab test.
Megan tests approximately one patient every 10 minutes.

“Megan was the first in her pharmacy to learn how to administer coronavirus testing and she’s taken the lead on training dozens of pharmacists and pharmacy techs in the region,” explains Region Director Tobin Zdarko. When she graduates from Arizona State University, she hopes to be a CVS Pharmacist.

“Being able to provide testing makes me feel part of something bigger than my work as a pharmacy tech,” shares Megan. “It’s been so positive for me to be involved in my community, to know I’m helping.”

Thank you, Megan, for putting others at ease with your big Heart At Work.

Meagan Chesnet, a CVS Pharmacy Technician, in her Phoenix, Arizona store.
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Addressing systemic racism and inequality

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CVS Health is investing nearly $600 million over five years to advance employee, community and public policy initiatives that address inequality faced by the Black community and other disenfranchised communities. The company will also use its position to advocate for public policy that addresses the root causes of systemic inequalities and barriers, including efforts to address socioeconomic status, education, and access to health care.

“While we know that CVS Health alone cannot erase the toll that 400 years of institutionalized racism and discrimination has taken on the Black community, we recognize that we have a role to play in living up to the potential the future holds.”

— David Casey, Chief Diversity Officer, CVS Health

CVS Health’s investment will focus on improving the employee experience, supporting communities the company serves and influencing public policy. The company’s nearly $600 million investment will build on its longstanding commitments to foster diversity in its workplace, including the following areas:

Colleagues and corporate culture

These investments will support the company’s commitment to ensuring that colleagues have fair and equitable access to opportunities for advancement and development at all levels, including senior-level positions. CVS Health will be working to ensure its mentoring, sponsorship and employee development programs support the advancement of employees, with a heightened focus on the experience of our Black colleagues. And the company will focus on corporate culture programs and company-wide training that promotes active and purposeful inclusion.

“The private sector must take action to get to the heart of institutional racism. As we learn from the perspectives of our Black colleagues and the diverse communities we serve, we’ll use that input to inform our advocacy agenda going forward.”

— Larry J. Merlo, President and CEO, CVS Health

Supplier diversity

Investments in CVS Health’s supplier diversity program will further the company’s focus on sourcing products from Black-owned and other diverse businesses by connecting, engaging, and networking with diverse suppliers, advocacy organizations, and corporate partners. The company will also continue working with national organizations to identify and develop diverse businesses. By working with business units across the company to integrate supplier diversity into procurement activities, CVS Health is able to continue to expand business opportunities for these diverse businesses. And as part of the company’s commitment to the Black community, it will create additional opportunities and development programs for its diverse suppliers. This work will build on the program’s success in creating jobs and increasing economic opportunities for the people and local businesses in the communities CVS Health serves. 

Workforce initiatives

Investments to bolster CVS Health’s Workforce Initiatives will build on the company’s highly successful relationships to provide employment services and training to underserved communities. Through these programs, CVS Health works with local, state and federal workforce agencies to provide employment services and training to underserved communities. Through work with schools, universities, community colleges, faith-based and community organizations, these programs have helped thousands of people access meaningful employment opportunities.

“Our more than 300,000 employees are a microcosm of America, and a reflection of the diversity that is foundational to who we are as a country. The strategic agenda we’re laying out today will harness the strength of that diversity and focus on the areas where we can have the greatest impact.”

— Larry J. Merlo, President and CEO, CVS Health

Addressing health disparities

Health care is local. Addressing health disparities in the community is critical to addressing racial inequality, which is why CVS Health will expand its Project Health initiative and make other investments to increase access to health care. Project Health provides free health screening events at select CVS Pharmacy locations nationwide, focused within communities with large multicultural and uninsured populations. Project Health offers an array of free comprehensive health assessment screenings, including body mass index (BMI), blood pressure, glucose and total cholesterol screenings, which can help detect risk for chronic conditions like diabetes, hypertension, and heart disease, which disproportionately impact Black people and other communities of color. The screening events also feature further information on weight management, diabetes resources, and smoking cessation programs. Increased investments in Project Health will strengthen CVS Health’s continued commitment to improve access to health care and help prevent cost from being a barrier to important preventive services.

Social determinants of health

Because studies have shown that your zip code can have as much impact on your health as your genetic code, CVS Health will focus on social determinants of health in Black and underserved communities. This work will have a particular emphasis on increasing access to affordable housing, which is inextricably linked to health. Since 1997, CVS Health and Aetna, a CVS Health company, have invested more than $1 billion in affordable housing and community initiatives. In 2019, the company invested $67 million in affordable housing across the country and the company plans to exceed that amount over the next five years to help address housing insecurities and promote community health improvement. Investments in affordable housing, as well as collaborations with community groups in these areas, help provide support to those who need it most.

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CVS Health commits nearly $600 million to address racial inequality

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WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced it will invest nearly $600 million over five years to advance employee, community and public policy initiatives that address inequality faced by Black people and other disenfranchised communities. The investment follows a commitment from President and CEO Larry Merlo to evaluate how the company operates and how it can use its influence to be a force for good in communities across the country.

"Our nearly 300,000 employees are a microcosm of America, and a reflection of the diversity that is foundational to who we are as a country," said Merlo. "The strategic agenda we're laying out today will harness the strength of that diversity and focus on the areas where we can have the greatest impact."

CVS Health's investment will focus on improving the employee experience, supporting communities the company serves, and influencing public policy. Collectively the company will invest nearly $600 million in the following areas to build on its longstanding commitment to diversity:

  • Mentoring, sponsorship, development and advancement of diverse employees;

  • Company-wide training and corporate culture programs, with a focus on promoting inclusion;

  • Workforce initiatives, including building on the company's highly successful partnerships to provide employment services and training to underserved communities;

  • Social determinants of health, with a particular emphasis on increasing access to affordable housing, which is inextricably linked to health;

  • Access to health care, including expanding Project Health and other investments that address health disparities; and

  • Partnerships with civil rights and social justice organizations to support shared goals.

CVS Health will also use its position to advocate for public policy that addresses the root causes of systemic inequalities and barriers, including efforts to address socioeconomic status, education, and access to health care.

"The private sector must take action to get to the heart of institutional racism," Merlo continued. "As we learn from the perspectives of our Black colleagues and the diverse communities we serve, we'll use that input to inform our advocacy agenda going forward."

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Erin Britt
erin.britt@cvshealth.com

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