Job training for underserved communities in Cleveland

Job training for underserved communities in Cleveland
Bottom of the article

People in underserved communities often have trouble getting the job skills they need to find stable employment. That’s why CVS Health launched the Workforce Innovation and Talent Center in Cleveland. The Center provides hands-on training and other resources – like transportation, childcare and housing – to help people find meaningful employment in the health care industry. By helping keep people financially healthy, CVS Health is also helping to build healthier communities across the country.


Workforce Innovation Center’s support takes single mom from homeless to hopeful

In this episode’s podcast, we meet Carrie Robinson, who is a 28-year-old single mom living outside of Cleveland, Ohio. She’s a pharmacy technician — but not too long ago, she and her five kids found themselves homeless. She shared her story about how CVS Health’s Workforce Innovation and Talent Center changed her life. The centers provide people in under served communities with the training, resources and support network they need to be successful. Like Carrie.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
1
Display Hero
Off
Assets
Locations
Audience

Abilities In Abundance

Americans with disabilities make up nearly one-fifth of our total population, yet the unemployment rate among them is twice that of the U.S. overall rate. Unfortunately, the rates are even higher for women and minorities with disabilities.

To help these individuals find meaningful employment opportunities, we created the Abilities In Abundance program, which helps workers with disabilities access the security and prosperity that stable jobs can provide.

Skilled, productive workers with disabilities can be brought successfully into the workforce, and can make extraordinary contributions to our economy and our society. Abilities In Abundance works to break down the employment barriers people with disabilities face, such as limited access to skills training, and, too often, unfairly low expectations.

Leading with heart

The program, led by CVS Health’s Workforce Initiatives team, has spent the past two decades developing relationships with vocational rehabilitation agencies, non-profit organizations, and schools to provide job coaching, mentoring, training and follow-up support.

These collaborations have resulted in highly successful skills development programs, job training, and placement opportunities for individuals with intellectual and developmental disabilities, as well as those with a visual impairment.

Abilities In Abundance programs continue to be recognized across the country, demonstrating that hiring people from diverse groups is not only the right thing to do, it makes good business sense. 

Contact the Workforce Initiatives team to learn more about Abilities In Abundance.

Abilities in Abundance: Our continued commitment to inclusive employment

Bottom of the article

With recent national unemployment rates for individuals with disabilities more than double that of people without disabilities, it’s evident that the disability community continues to face significant barriers to gaining and maintaining employment. At CVS Health, we’re addressing the national disability employment gap and helping break down the barriers faced by far too many with differing abilities. Our company’s ongoing commitment to diversity and inclusion means that we believe in connecting individuals with disabilities with rewarding work experiences at CVS Health, which we do through our nationally recognized Abilities in Abundance program.

Led by CVS Health’s Workforce Initiatives team, Abilities in Abundance provides the tools, training, and support individuals need to build a path to better health, discover new career prospects and create a more promising future for themselves. Abilities in Abundance offers highly successful skills development programs, job training, and placement opportunities for individuals with intellectual and developmental disabilities, as well as those with visual impairments.

Through CVS Health’s ongoing work with partners from government organizations, community associations, and educational institutions, we’re able to find strong candidates who are often untapped sources of talent and are committed to learning the skills necessary to grow their careers. In collaboration with workforce partners and third-party organizations, we’ve been able to create effective workforce development programs aimed primarily towards job seekers from populations typically underrepresented in workplaces.

Training our Abilities in Abundance program participants

CVS Health’s invaluable relationships with state and local agencies, including the National Consortium of State-Operated Comprehensive Rehabilitation Centers (NCSOCRC) and Council of State Administrators of Vocational Rehabilitation (CSAVR), have enabled us to help many individuals with disabilities gain meaningful employment.

For example, in collaboration with NCSOCR, we currently operate eight mock CVS Pharmacy locations, where people with disabilities receive classroom and hands-on training in life and job skills such as providing customer service, stocking shelves and working at the cash register. Each center is installed with mock equipment and participants work closely with trained staff to learn about the roles and responsibilities of front store and pharmacy technician positions.

CVS Health currently operates eight mock CVS Pharmacy locations, where people with disabilities receive classroom and hands-on training in life and job skills such as providing customer service, stocking shelves and working at the cash register.
Tweet this

Our Workforce Innovation & Talent Centers (WITC), which are a part of CVS Health’s Workforce Initiatives program, also play a key role in the ongoing success of the Abilities in Abundance program, incorporating education on job skills and providing exposure to work in a retail environment. Each WITC houses a classroom, office space, a full mock pharmacy that closely resembles an active CVS Pharmacy location and is staffed by a full-time manager who facilitates relationships with internal and external partners. Many of the individuals who participate at our WITC later transition to positions within CVS Health or leverage their experience to obtain work elsewhere. Additionally, retention rates among CVS Health colleagues who participate in a WITC program are higher than for other colleagues.

Creating opportunities for individuals of all abilities

Kevin Kan, one of the many Abilities in Abundance success stories featured in the video, began his employment at CVS Pharmacy after completing the first ever mock store training program held in the New York City WITC with community partner FEGS, a nonprofit health and human services organization.

Kevin stood out among the crowd right from the beginning, as he was eager to learn all the retail store associate tasks and really strived to put his best foot forward throughout the customized employment program. Following the mock store training program, Kevin applied and interviewed for the retail store associate role, prior to even completing an in-store work experience program.

Kevin’s incredible work ethic and willingness to assist customers and his other colleagues has made him an exemplary retail employee. He has also volunteered to be a guest speaker for our mock store training program associates and has been asked on multiple occasions to join partnership meetings to share his experience with Abilities in Abundance.

To learn more about CVS Health’s employment and training programs, including Abilities in Abundance, visit the Workforce Initiatives page.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
14
Display Hero
Off
Assets
CSR Pillars
Audience

Developing our diverse workforce

Bottom of the article

Creating opportunities for youth

With some of the best talent in the industry, we have a unique opportunity to expose youth to a vast number of careers in health care. Our STEM enriched, nationally recognized program, myCVS Journey Pathways to Health Care Careers, introduces students to career opportunities in pharmacy services; professional management; medicine and nursing; and IT, analytics and engineering.

In 2018, more than 2,800 youth participated in the program, nearly half of whom engaged in the pharmacy track. We extended the program’s reach through a new collaboration with Job Corps, the largest free residential education and job training program for young adults that reaches more than 60,000 students per year.

Investing in job training

To strengthen our workforce and address our nation’s widening skills gap, we train highly capable individuals for meaningful careers in pharmacy care, prescription benefit management, and retail store management. In 2005, we became the first employer to launch a U.S. Department of Labor Registered Apprenticeship program for pharmacy technicians. By 2022, we plan to hire 8,000 registered apprentices and provide these new colleagues with classroom and online instruction, professional mentorship, and on-the-job training, as well as pre- and postplacement retention support. At the end of 2018, we had hired more than 3,200 colleagues through this program.

We continue to identify ways to reach more prospective apprentices, and our newest program in Maryland – the state’s first for pharmacy technicians and pharmacy managers – provides structured training through our Regional Learning Centers (RLC) in Washington, D.C., and District Heights, MD.

Once apprentices complete the training, they are eligible to apply for a position at one of our more than 220 retail locations in the state.

Our RLCs serve as a hub for job training and a pipeline for new talent. Through our four, fully operational store and pharmacy training locations in Boston, Cleveland, New York City and Washington, D.C., we support the development of colleagues and partner with community agencies through a range of workforce development programs. Each RLC houses classrooms, office space and a full mock pharmacy.

In 2018, 1,400 community members participated in an RLC workforce development program, with many transitioning to positions within CVS Health. Retention rates among CVS Health colleagues who participate in an RLC program are 35 percent higher than for colleagues who have not. Current colleagues also receive training at the RLCs, with more than 11,000 people having participated in 2018.

Welcoming individuals of all abilities

We believe in breaking down employment barriers for individuals of all abilities. Since 2015, we’ve hired nearly 7,000 colleagues with disabilities, who bring valuable and diverse life experiences to their roles with CVS Health.

In 2018, we expanded on this commitment and opened seven mock pharmacies at rehabilitation centers around the country through a partnership with the National Consortium of State-Operated Comprehensive Rehabilitation Centers (NCSOCRC). Mock pharmacies provide opportunities for students that are training for roles as certified pharmacy technicians and retail sales associates to practice what they are learning in the classroom before entering the workforce. At the end of 2018, CVS Health had more than 43 of these training centers around the country, with 29 geared toward individuals with disabilities.

Two CVS Health colleagues walking down a corridor.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
8
Display Hero
On
CSR Pillars
Audience

CVS Health Among Top Companies for Disability Inclusion

Bottom of the article
2019 DEI ‘Best Place to Work for Disability Inclusion’ logo.

CVS Health has earned a top score on the 2019 Disability Equality Index (DEI). This is the third year in a row that CVS Health has been given a score of 100 on the DEI, which is based on several criteria, including culture and leadership; enterprise-wide access and supplier diversity. Top-scoring companies earn the distinction of being recognized as a “Best Place to Work for Disability Inclusion.”

This is the fourth consecutive year that Aetna, a CVS Health business, has made the list.

Supporting Individuals with Disabilities in Our Workforce

At CVS Health, we understand the value of a diverse workforce and we have a number of programs in place to ensure that we are actively attracting, training, hiring and retaining individuals from many demographics, including those with disabilities.

Our Abilities in Abundance program, led by our Workforce Initiatives team, engages individuals with disabilities to provide job coaching and employment opportunities.

Through partnerships with community organizations nationwide, we’ve opened several training centers where individuals with disabilities can learn skills necessary for careers in retail environments, including most recently, the new Workforce Innovation and Talent Center, which opened in Cleveland, Ohio, in partnership with the Center for Children and Families.

Similarly, we operate several Regional Learning Centers, where we collaborate with government agencies, community organizations, and educational institutions to create job training programs that are often designed for individuals with disabilities.

And our Abilities Colleague Resource Group (CRG) helps to increase awareness of the important role that customers and colleagues with disabilities play in our workforce, workplace and marketplace by taking action to foster, at all levels of CVS Health, an inclusive, supportive environment.

A Comprehensive Assessment of Disability Inclusion

Launched in 2015 as a joint initiative of Disability:IN and the American Association of People with Disabilities, the DEI is recognized as the most comprehensive disability inclusion assessment tool allowing businesses to self-report their disability policies and practices.

180 companies from a diverse range of industries, including health care, technology and financial services, participated in the 2019 DEI. Of those, 113 were Fortune 500 companies.

In total, the participating DEI companies represent a workforce of more than 8.6 million, with 3.7 percent of employees identifying as having a disability.

2019 DEI ‘Best Place to Work for Disability Inclusion’ logo.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
1
Display Hero
Off
CSR Pillars
Audience

New Workforce Innovation and Talent Center opens in Cleveland

Bottom of the article
A group of people cut the ribbon at the Workforce Innovation and Talent Center in Cleveland.
Representatives from the CVS Health Workforce Initiatives team and the Centers for Families and Children cut the ribbon on the new Workforce Innovation and Talent Center in Cleveland.
Photo of a mock pharmacy.
The Workforce Innovation and Talent Center includes a mock pharmacy where students will receive hands-on pharmacy technician training.
Photo of a classroom.
Classroom space in the Workforce Innovation and Talent Center.
Photo of a mock retail store.
The mock retail space is where students will practice skills needed for employment as retail associates.

A new CVS Health training center in Ohio is giving underserved populations in that area increased access to jobs in health care.

The new Workforce Innovation and Talent Center, which opened in Cleveland on June 25, is located in the headquarters of the Centers for Families and Children.

The center, which will host hands-on training programs for individuals looking for meaningful employment as pharmacy technicians and retail associates, includes classroom space, as well as a mock pharmacy and mock store.

“CVS Health is committed to helping underserved populations, including individuals with disabilities, mature workers, youth, veterans and dislocated workers,” said David Casey, Vice President for Workforce Strategies and Chief Diversity Officer. “By helping connect individuals with the job skills they need to gain stable employment, we are building healthier and more thriving communities across Ohio and the country.”

The new Workforce Innovation and Talent Center is one of five training centers of its kind across the country and one of 22 workforce programs that CVS Health operates with partners in the state of Ohio.

Our nationwide training centers and other programs administered by our Workforce Initiatives team are integral to our broader effort to attract, train, hire and retain colleagues that are representative of our large and diverse base of customers and patients.

At the new Workforce Innovation and Talent Center, the Center for Families and Children will work with CVS Health to place interested individuals into the appropriate training programs.

Those who enter the program will receive classroom and hands-on training in life and job skills such as training and customer service, stocking shelves and working at the cash register. The center is installed with real equipment and participants will work closely with trained staff to learn about the roles and responsibilities of front store and pharmacy technician positions.

Participants will also have access to support services offered by the Center for Families and Children, including health care and early childhood education, to help them be successful in their new careers.

Individuals who complete the program qualify to apply for a position at CVS Pharmacy.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
2
Display Hero
Off
CSR Pillars
Locations
Audience

CVS Health Teams Up with Job Corps to Enhance Workforce Development Opportunities for Aspiring Pharmacy Technicians

Top of the article

WOONSOCKET, R.I., April 16, 2018 /PRNewswire/ -- In its continuing commitment to expand work-based learning and externship opportunities for students studying to become pharmacy technicians, CVS Health (NYSE: CVS) today announced a new collaboration with Job Corps, the largest free residential education and job training program for young adults. The participating Job Corps campuses, which are operated by Odle Management Group, LLC (Odle), include Long Beach Job Corps Center (Long Beach, CA), Old Dominion Job Corps Center (Monroe, VA), Pinellas County Job Corps Center (St. Petersburg, FL) and Tulsa Job Corps Center (Tulsa, OK), as well as a pilot program launching this summer at Pittsburgh Job Corps Center (Pittsburgh, PA).

"As the skills gap in the U.S. widens, CVS Health recognizes the important role externships, which offer on-the-job training with classroom instruction, play in building a pipeline of future skilled talent," said David Casey, Vice President, Workforce Strategies, and Chief Diversity Officer. "By working with Job Corps, we are able to provide traditionally underserved groups with opportunities for employment at CVS Pharmacy, as well as help build a talented and diverse workforce for our company."

Through the new partnership, Job Corps will place students at local CVS Pharmacy locations to learn directly from CVS pharmacists and operations leaders. Students who successfully complete the training will be eligible to apply for a job at CVS Pharmacy.

"CVS Health and Odle have created an outstanding program for young people determined to prove themselves in the workforce while developing important career skills," said Earl Pomeroy, former member of Congress and National Job Corps Association Board Member. "Together, the two organizations are developing job training classes and on-the-job intern experiences specifically designed to provide life-changing career skills and opportunities to young people from communities with high unemployment and limited opportunities."

"By working with Job Corps to provide students with opportunities ranging from pharmaceutical retail to pharmacy technicians, underserved youth have a fighting chance to end intergenerational poverty and have careers with meaningful opportunities for advancement. This exciting undertaking represents Job Corps at its best," added Pomeroy.

Job Corps students that are approximately 75 percent through their career training are required to complete work-based learning or an externship with a local employer to gain work experience.

"The partnership with CVS Health is a natural fit for Odle and our participating Job Corps campuses," said Lisa Odle, President and CEO of Odle Management Group, LLC. "Both CVS and Odle have a shared and like-minded passion to educate young people and put them on a path to a successful career."

Over the past two decades, CVS Health and Job Corps have partnered on several workforce initiatives that have helped fill entry level roles with strong talent, with many individuals advancing to pharmacist and management positions within the company.

The expanded relationship with Job Corps is part of the myCVS Journey Pathways to Health Care Careers that introduces students of all ages to career opportunities in health care. The STEM-enriched program is designed to engage young people (aged 5-24) in age-appropriate awareness, exploration, and preparation for careers at CVS Health in pharmacy, professional management, nursing and information technology.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,800 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 94 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

About Job Corps

Administered by the U.S. Department of Labor, Job Corps is the nation's largest and most successful career technical training and education program for low-income young people ages 16 through 24. Job Corps provides services to more than 60,000 young people each year at 125 centers in 48 states, the District of Columbia, and Puerto Rico. To learn more about Job Corps, call (800) 733-JOBS or visit Job Corps online at www.jobcorps.gov.

About Odle Management Group, LLC

Odle Management Group, LLC is a woman- and minority-owned business, and an experienced workforce development provider. Odle manages the day-to-day operations of the eight Job Corps campuses across the country, and also operates campuses and outreach, admissions and placement services in California, Kentucky, Louisiana, Pennsylvania, Arkansas, Florida, Virginia and Texas. Job Corps center operations and support contracts are administered by the U.S. Department of Labor through a competitive bidding process.

Contact: Mary Gattuso, 1-401-7709811, Mary.Gattuso@CVSHealth.com

SOURCE CVS Health

Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
0
Display Hero
Off
Audience

CVS Health Expands Commitment to Veterans Transitioning to Civilian Life

Top of the article

Establishes SkillBridge training programs on military installations in Virginia and Hawaii

Company celebrates first anniversary of Fort Bragg employment and training facility

WOONSOCKET, R.I., July 18, 2018 /PRNewswire/ -- In its continuing commitment to hire our nation's veterans, CVS Health (NYSE: CVS) today announced the expansion of the company's participation in the Department of Defense SkillBridge Initiative, which helps service men and women transition from military life to private sector civilian careers, to new locations in Hampton Roads (Virginia) and Schofield Barracks (Hawaii). Active duty military at these bases can begin training with CVS Health within 180 days of their separation from military service.

"The U.S. Department of Defense estimates approximately 1,300 new veterans and their families return to civilian life every day, many of whom are looking for the opportunity to find meaningful employment after serving," said Lisa Bisaccia, Executive Vice President and Chief Human Resources Officer, CVS Health. "We're proud to be expanding our opportunities for transitioning veterans while also helping to build a pipeline of talent with the unparalleled skills and experience that veterans provide."

As part of the SkillBridge Initiative, transitioning service members are connected to a dedicated CVS Health colleague to learn about available job opportunities with the company and how their skills can translate to a meaningful career at CVS Health. Participants complete classroom curricula and a 12-week internship at a nearby CVS Pharmacy location and take part in a virtual job tryout to practice their interviewing skills. Following the completion of military service, veterans are eligible to apply for a position at any CVS Pharmacy across the country.

The announcement of the career skills training in Virginia and Hawaii coincides with the one year anniversary of the company's first training and employment facility in Fort Bragg, North Carolina. The CVS Health Talent Connect Center, which opened in July 2017, combines hands-on support with state-of-the-art virtual reality technology to guide veterans and their spouses through the opportunities available within the company across the country. In one year, fifty percent of participants who have completed the curriculum and training program have been hired by CVS Health, with the majority of others using the skills they gained to find other employment.

Former U.S. Air Force Staff Sergeant Jessica Johnson was the first Air Force transitioning veteran to graduate from the CVS Health Talent Connect Center and she is now a store manager-in-training at CVS Pharmacy in Winterville, North Carolina.

"The CVS Health Talent Connect Center gave me a plan for life after the military, with an opportunity to grow professionally," said Johnson. "I am able to apply my leadership techniques and my customer service skills, and I look forward to seeing where my career with CVS Health takes me."

CVS Health has established a legacy of recruiting, hiring, training and retaining veterans to build a pipeline of workforce talent. Since 2015, the company has hired almost 12,500 people with military experience and more than 3,400 military spouses.

"Through the Talent Connect Center and the SkillBridge Initiative, we gain access to an often over-looked pool of talent," said David Casey, VP, Workforce Strategies and Chief Diversity Officer, CVS Health, who served as a U.S. Marine in Operation Desert Storm. "We're dedicated to providing veterans with a meaningful career after serving and the chance to help deliver on our company's purpose of helping people on their path to better health."

CVS Health has a long history of standing with those who serve our country, including active duty military, military retirees, veterans, National Guard, reservists, and their families. CVS Pharmacy has more than 150 stores within 20 miles of a major U.S. military installation, while 76 percent of the U.S. population lives within five miles of a CVS Pharmacy. CVS Health also supported the enactment of the VA Mission Act, which enhances veteran access to community care through the U.S. Department of Veterans Affairs, and builds upon several successful programs CVS Health has implemented in coordination with the Department to increase veterans' access to health care services through walk-in care from qualifying community providers.

The company continues to deliver philanthropic support to military and veteran-focused organizations, including Fisher House, Operation Gratitude, Operation Homefront, ThanksUSA and the USO, while maintaining Valor, a colleague resource group comprised of over 500 employees with a passion to serve those who have served our country.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,800 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 94 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contact

Mary Gattuso
Mary.Gattuso@CVSHealth.com
401-770-9811

SOURCE CVS Health

Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
0
Display Hero
Off
CSR Pillars
Audience

Registered apprenticeship: The ‘other’ college

Hidden (not displayed)

David L. Casey, Vice President, Workforce Strategies and Chief Diversity Officer, CVS Health, explains why the company has committed to doubling the amount of Registered Apprenticeships.

When I talk with people about CVS Health’s commitment to Registered Apprenticeship, it’s not uncommon for their initial response to be one of confusion. There’s a common perception that apprentices only work under blacksmiths, plumbers and electricians. While that may true, there’s a lot more to Registered Apprenticeship than that.

Registered Apprenticeship participants build skills while earning a paycheck.

Registered Apprenticeship is an almost 80-year-old program managed by the U.S. Department of Labor’s (DOL) Office of Apprenticeship that provides opportunities for workers to learn nationally recognized, certified skills or trades while earning a paycheck at the same time. The Secretary of Labor often refers to Registered Apprenticeship as “the other college” because in most cases, training takes place over several years, producing the equivalent of a college degree for program participants without them having to incur student loan debt as they might in a traditional college setting. As of today, there are more than 1,000 career tracks available under this program.

CVS Health joined the Registered Apprentice system in 2005. Our motivation was two-fold – to gain a competitive advantage by investing in a largely untapped entry-level talent pool that would result in a work-ready, highly-skilled workforce while also receiving  tax credit incentives provided by the DOL to employers willing to make the investment of time and resources to take on entry level, unskilled workers. We began our journey in Detroit and have since replicated and expanded Registered Apprenticeship programs in Indiana and South Carolina, resulting in more than 1,500 program participants in pharmacy technician and store manager trainee roles.

For the past decade, we’ve seen the value for the company and our colleagues first hand. That’s why we’re committed to doubling the number of Registered Apprenticeships over the next several years, working with our company’s leadership, the Department of Labor and other workforce development partners to explore where we have the greatest opportunities to effectively do so. Meaningful work and a defined career track provide a source of dignity, pride and identity for many and we’re proud to offer both through Registered Apprenticeship. 

Registered Apprenticeship participants build skills while earning a paycheck.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0
Display Hero
Off
CSR Pillars
Audience

New Mock CVS Pharmacy Opens in Baltimore

Bottom of the article
Officials cut the ribbon at the new mock CVS Pharmacy.
Officials, including CVS Health’s Ernie Dupont (second from left); Lisa Rusyniak, president and CEO of Goodwill Industries of the Chesapeake (third from left); and Maryland Congressman Elijah Cummings (third from right), cut the ribbon on the new mock CVS
The first class of graduates from the Certified Pharmacy Technician program.
The ribbon-cutting also marked the graduation of the first class in the Certified Pharmacy Technician program.
Interior shot of the new mock CVS Pharmacy.
Complete with a pharmacy counter with mock pill bottles and shelves stocked with inventory, the mock pharmacy looks similar to a fully operating CVS Pharmacy.
A look behind the counter of the new mock CVS Pharmacy.
A look behind the counter of the new mock CVS Pharmacy.
A program graduate shares her story.
Pharmacy technician program graduate Alysha Faulkner, now a CVS Pharmacy colleague, shared her story at the opening celebration.

Aspiring pharmacy technicians and retail associates in the Baltimore, Maryland, area will now have access to valuable hands-on training thanks to a new mock CVS Pharmacy that recently opened in the city’s downtown district.

A partnership between CVS Health, Goodwill Industries and Baltimore City Community College (BCCC), the mock pharmacy will allow students enrolled in training programs for certified pharmacy technicians and retail sales associates to practice what they are learning in the classroom before entering into the workforce.

Complete with a pharmacy counter with mock pill bottles and shelves stocked with inventory, the mock pharmacy looks similar to a fully operating CVS Pharmacy.

Students who successfully complete the training programs will qualify to apply for a job at a CVS Pharmacy.

“CVS Health is committed to breaking down the employment barriers faced by too many people in our country, including limited access to skills training,” said Ernie Dupont, Senior Director of Workforce Initiatives for CVS Health. “By working with partners like Goodwill and Baltimore City Community College, we’re able to help more people in Maryland find new career opportunities and access the security and prosperity that stable jobs provide.”

The mock pharmacy, located on the Goodwill Industries campus in Baltimore, is part of the workforce training initiative administered by Baltimore City Community College and Goodwill. The programs they offer include job readiness soft-skills training combined with classroom and field-based clinical instruction.

A Story of Success

The mock pharmacy’s October 2018 opening celebration also marked the graduation of the first class in the Certified Pharmacy Technician program that also launched through the partnership.

During their training, students took part in a 16-week pre-apprenticeship program, consisting of pharmacy calculations and theory courses, and CPR certification at Goodwill's Career Center, followed by a six-week Pharmacy Technician Clinical Externship provided by CVS Health. They utilized the new mock CVS Pharmacy to practice new skills like counting pills and managing inventory.

Each student will sit for Maryland's Pharmacy Technician Certification Exam (PTCE) upon the completion of the training program.

New graduate Alysha Faulkner shared her experience with celebration attendees. She said she worked at a car dealership part-time before finding out about the pharmacy technician program.

“I was determined to obtain a certification to add to my credentials and to seek a better career path.”

At her CVS externship, her work ethic impressed the pharmacist so much that she was offered a job within the first week. She’s now a pharmacy technician at a CVS Pharmacy in Columbia, Maryland.

“The employment opportunity that Goodwill provided me with CVS has me on a career path for success,” Faulkner shared.

Building a Pipeline of Skilled Talent

The new mock pharmacy in Baltimore is the latest addition to the many workforce development programs and resources CVS Health offers nationwide to attract and equip diverse talent for careers with the company.

Regional Learning Centers, located in Boston, Cleveland, New York City, and Washington, D.C., serve as hubs for job training and pipelines for new talent. Each include classrooms, office space and a full mock pharmacy where students train for a variety of positions within CVS Health.

In partnerships with state and community organizations, CVS Health has opened 43 mock retail stores and pharmacies around the country. Many of them are located in training centers, technical schools, community colleges and local community organizations, like Goodwill.

Additionally, we recently announced a collaboration with the National Consortium of State-Operated Comprehensive Rehabilitation Centers (NCSOCRC) to help Americans with disabilities find meaningful employment. The collaboration included the commitment to open eight mock training facilities at rehabilitation centers around the country.

Officials cut the ribbon at the new mock CVS Pharmacy.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0
Display Hero
Off
Locations
Audience