CVS Pharmacy institutes face covering policy at all locations

CVS Pharmacy institutes face covering policy at all locations
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WOONSOCKET, R.I. — CVS Health (NYSE: CVS) Chief Operating Officer Jon Roberts provided the following update on the use of face coverings at CVS Pharmacy locations:

"Since the pandemic began, we've done everything we can to keep people safe and healthy. This includes requiring that store employees wear face coverings and encouraging our customers to do so as well. In any community with state or local laws mandating the use of face coverings, we've made that very clear through signage and other reminders.

"With the recent spike in COVID-19 infections, we're joining others in taking the next step and requiring all customers to wear face coverings when entering any of our stores throughout the country effective Monday, July 20. To be clear, we're not asking our store employees to play the role of enforcer. What we are asking is that customers help protect themselves and those around them by listening to the experts and heeding the call to wear a face covering."

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

T.J. Crawford
212-457-0583
crawfordt2@aetna.com

A medical face mask illustration in the shape of a CVS Health heart on a red background.
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CVS Pharmacy introduces new app feature for reading “talking” prescription labels

CVS Pharmacy introduces new app feature for reading “talking” prescription labels
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New Spoken Rx feature in the CVS Pharmacy app is the result of a collaboration with the American Council of the Blind

WOONSOCKET, R.I. — CVS Pharmacy announced that it has developed Spoken Rx, a new feature of the CVS Pharmacy app that can read a specific type of label for patients with visual impairments and those who cannot read standard print labels. Spoken Rx is the first in-app prescription reader application to be developed by a national retail pharmacy.

By the end of 2020, 1,500 CVS Pharmacy locations will be equipped to affix special RFID labels to prescription vials. When the RFID labels are scanned by Spoken Rx in the CVS Pharmacy app, which can be accessed by users using Siri or Google Assistant on their phones, prescription label information will be spoken out loud. This information, which is important for patient safety and adherence, currently includes patient name, medication name, dosage and directions and will be enhanced to include additional information over the months to come. Spoken Rx will be available in all CVS Pharmacy locations by the end of 2021.

Enrollment in the program is seamless and can be done either over the phone or in store where a pharmacist can ensure the patient's app is appropriately set up for the service. Spoken Rx is free to CVS Pharmacy patients and the app will read prescription label information aloud in either English or Spanish.

"The in-app feature gives patients more flexibility, providing the pertinent prescription information out loud wherever and whenever they need it," said Ryan Rumbarger, Senior Vice President, Store Operations at CVS Health. "Spoken Rx provides a more seamless experience to our patients who are visually impaired."

Today's announcement is the result of collaboration between CVS Pharmacy and the American Council of the Blind, which worked with CVS and tested the technology throughout its development.

"Spoken Rx is a positive step that offers same-day, access for prescriptions filled in CVS stores, allowing for a greater level of privacy, safety, and independence for blind and visually impaired customers of all ages," said Kim Charlson, immediate past president of the American Council of the Blind." We're pleased about this addition to the existing braille, audio, and large print accessible prescription label offerings provided by CVS Caremark and CVS.com."

For more information on Spoken Rx and a list of active stores please visit CVS.com/spokenrx

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

About American Council of the Blind (ACB)

American Council of the Blind is a national consumer-based advocacy organization working on behalf of blind and visually impaired individuals throughout the country with members organized through seventy state and special interest affiliates. ACB is dedicated to improving the quality of life, equality of opportunity and independence of all people who have visual impairments. Their members and affiliated organizations have a long history of commitment to the advancement of policies and programs which will enhance independence for people who are blind and visually impaired. More information about ACB can be found by visiting www.acb.org.

Media contacts

Stephanie Cunha
CVS Pharmacy
Stephanie.Cunha@CVSHealth.com

Kim Charlson
American Council of the Blind
Phone: 617-501-5752
kimcharlson@acb.org

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Heart At Work: Jun Park

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Our pharmacists bring their hearts to work every day.

They provide sound information that helps their patients stay on their medications, and create beautiful human connections when they’re needed most. You’ll see what we mean when you watch the story of one high school student, Casey, and his pharmacist, Jun Park.

“Casey was born with Cerebral Palsy. Jun is our pharmacist and we love him dearly. He’s been with us all 17 years,” says Beth Roher, Casey’s mom.

Beth Roher and Jun Park talking in the consultation area inside of a CVS Pharmacy.
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CVS Health and American Lung Association join forces to combat COVID-19 and protect against future respiratory viruses

CVS Health and American Lung Association join forces to combat COVID-19 and protect against future respiratory viruses
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In-store fundraising campaign will support new COVID-19 Action Initiative

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) and the American Lung Association have launched a campaign at CVS Pharmacy locations to support the Lung Association's COVID-19 Action Initiative, which will expand COVID-19 research and fund the development of new vaccines, detection tests and treatment to defend against future respiratory viruses.

"Our customers have consistently responded with support and enthusiasm for our nonprofit relationships, and we certainly expect that to be the case with an organization whose work has never been more important," said Eileen Howard Boone, Senior Vice President, Corporate Social Responsibility & Philanthropy and Chief Sustainability Officer for CVS Health. "This campaign will be available both in-store and online, giving customers a number of ways to get involved and support the critical efforts of the American Lung Association — an organization with which we've worked for a long time."

The Lung Association's COVID-19 Action Initiative funding will be used to expand its ongoing respiratory research program within the current studies of the Airways Clinical Research Centers Network as well as to create new research awards and grants to advance knowledge around this new lung disease and its terrible effects. The funding will also help enhance critical public health measures through education and advocacy and establish an advanced network of government, private industry and public health organizations to try to prevent future respiratory virus pandemics through access to vaccines and antivirals.

"For the more than 36 million people in the U.S. who live with a lung disease, as well as communities of color who are more vulnerable to complications from COVID-19, it is especially critical that we focus on reducing the spread and impact of deadly respiratory viruses," said Harold Wimmer, President and CEO of the American Lung Association. "CVS Health has been a committed partner to the American Lung Association, helping us address the most pressing lung health issues. This year is no different, as CVS Health has stepped forward as our lead sponsor for our COVID-19 Action Initiative."

The in-store fundraising campaign, which launched Sunday, June 21, will run at approximately 9,900 CVS Pharmacy locations nationwide through Saturday, July 18. Throughout these four weeks, customers can donate to the American Lung Association's COVID-19 Action Initiative at the register and online at Lung.org/cvs.

"The technology updates we've made to allow contactless giving to this campaign at the point-of-sale complement many other innovations we've put in place during this pandemic to making shopping easier for our CVS Pharmacy customers," said Ryan Rumbarger, Senior Vice President, Retail Store Operations, CVS Pharmacy.

As the oldest voluntary health organization in the country, the American Lung Association pioneered the model of using education, advocacy and research to virtually eradicate tuberculosis in the United States. The organization is using those same principles to help address the pandemic by meeting the challenges of COVID-19 and future respiratory viruses.

About American Lung Association

The American Lung Association is the leading organization working to save lives by improving lung health and preventing lung disease through education, advocacy and research. The work of the American Lung Association is focused on four strategic imperatives: to defeat lung cancer; to champion clean air for all; to improve the quality of life for those with lung disease and their families; and to create a tobacco-free future. For more information about the American Lung Association, a holder of the coveted 4-star rating from Charity Navigator and a Gold-Level GuideStar Member, or to support the work it does, call 1-800-LUNGUSA (1-800-586-4872) or visit: Lung.org.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Courtney Tavener
401-712-3698
Courtney.Tavener@CVSHealth.com

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A new homecoming for health care

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Pain management, antibiotics for an infection, hydration and nutrition support — these are just a few examples of why a person might require infusion therapy. 

For patients like Brittany Detrick, 27, a paralyzed gastrointestinal tract requires her to use a feeding tube along with a port in her chest to receive IV antibiotics and hydration, making infusions just another part of her daily routine. 

“I'm hooked up to a pump all the time,” she says. “I have IVs and tube feedings in a backpack that I wear, and it’s kind of my normal life.” 

Now, in response to the pandemic, Coram, CVS Health’s infusion care business, is expanding its mission to care for more infusion patients like Brittany at home – all while helping hospitals prioritize and maintain bed capacity for those infected with COVID-19.

Coram heeded the call for help early on. “As coronavirus struck, we were hearing from our hospital partners that they were concerned about freeing up hospital beds so that they could care for the many patients who would contract COVID-19,” says Tricia Lacavich, RN BSN, Coram Vice President and General Manager. We asked, ‘How can we help?’”

The approach they took is threefold, Lacavich says: First, get patients out of the hospital and home safely. Second, prevent future patients from being admitted to the hospital unnecessarily. Third, she says, make sure that outpatients who receive long-term infusions in the hospital get those treatments at home. 

Much of this is what Coram normally does, but COVID-19 created a new layer of urgency to get and keep patients out of the hospital in a safe and timely way, Lacavich says. That meant more home visits from nurses and increased support for virtual visits through telehealth.

Today, Coram is scaling its mission nationwide, starting in markets with high rates of COVID-19 cases. Its model of home-based health care may become more common even after the pandemic, as more people learn what can be managed at home. 

Brittany credits Coram's care for keeping her out of the hospital even when she contracted COVID-19 herself – experiencing mild symptoms and recovering at home, instead. That was crucial, because of her compromised immune system. 

“When someone like me goes into the hospital, there’s not just fear of catching COVID, but fear of catching everything else there, too,” she says. “Being able to stay home is always the best thing I can possibly do.”

Tricia Lacavich
When Coronavirus happened, Tricia Lacavich, Coram Vice President and General Manager asked, “How can we help?”
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CVS Pharmacy launches more than 80 new and exclusive wellness products in easy-to-recycle packaging

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Live Better™ by CVS Health brand makes on-trend ingredients more accessible to consumers

WOONSOCKET, R.I. — CVS Pharmacy today announced the roll out of more than 80 new products under the Live Better™ by CVS Health brand. The retailer also committed to ensuring all packaging in the expanded health and wellness brand be at least 80% recyclable. The assortment will span nine categories and make some of the most sought-after trends in the wellness space more accessible to consumers at a competitive price.

“We are committed to creating quality, innovative and industry-leading products that empower our customers to make self-care a part of their everyday health,” said Brenda Lord, Vice President, Store Brands, CVS Health. “Holistic wellness is a personal journey. With the unveiling of so many new Live Better product offerings, customers have access to high-quality ingredients that reflect the latest wellness trends, at a good value.” 

In addition to products featuring popular and emerging ingredients such as elderberry, ashwagandha, turmeric, kelp, maca, ginseng and charcoal, many are also labeled USDA-certified organic, non-GMO project-certified, gluten-free, cruelty-free or vegan. The brand calls out unique ingredient details, and the rich back stories of how some of the products were sourced and sustainably manufactured can be read on the packaging or online. 

Live Better products on a shelf with cacti.

Unique brand back stories include:

  • Live Better by CVS Health Wild-Caught Fish Oil: Sourced from Walleye Pollock caught wild in Alaskan waters by Marine Stewardship Council Sustainably certified fisheries. Within hours of being caught, the oil is extracted, pressed and purified by a family-owned American company to maximize freshness.

  • Live Better by CVS Health Bamboo Toothbrush: To ensure vital food supplies are not taken from wild animals, this product is made from Moso bamboo, which is not part of a panda’s diet.

  • Live Better by CVS Health MCT Oil: A source of beneficial, energy-supporting essential fatty acids, this product contains ingredients from raw material suppliers that are certified by the Roundtable on Sustainable Palm Oil.

  • Live Better by CVS Health Marine Green Blend Powder: This naturally gluten-free, vegan and USDA-certified organic product is made of kelp, chlorella and spirulina that is a good source of naturally-occurring iron.

  • Live Better by CVS Health Baby Cheek balms: Each product is manufactured using sustainable practices such as solar and wind power.

Live Better by CVS Health vitamins and supplements meet CVS Pharmacy’s “Tested to Be Trusted” standards, an industry-first program that requires third-party testing of all brands of vitamins and supplements sold in store and online to confirm the accuracy of the dietary ingredients listed on the supplement facts panel, and that they are free from certain additives and ingredients. For those who have difficulty swallowing capsules, some products come in formats such as concentrate drops, drink packets, loose powders and gummies.

In addition to the roll out of new Live Better products, 30 new better-for-you choices were added to the popular Gold Emblem and Gold Emblem Abound snack and grocery lines, including exotic flavors, indulgent ingredients and unique product forms. Examples include organic chili lime dried mango, probiotic apricots, plantain chips, sesame tahini cashews, and spreadable honey.

All CVS Store Brands products carry a commitment to quality, safety and trust, and hold a 100% satisfaction guarantee. For more information about Live Better by CVS Health, please visit CVS.com.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,700 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy is available at http://www.cvshealth.com.

Media contact

Stephanie Cunha
stephanie.cunha@cvshealth.com
401-770-9354

Live Better products on display.
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Heart At Work: Paul Cubita

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Pharmacist Paul Cubita’s patients love and trust him not only for his expertise but because they know he genuinely cares.

Paul Cubita always brings his medical expertise as a pharmacist to his job, but he also radiates a special calm and kindness that endears him to his Savannah, Georgia patients. When they are anxious, he offers solutions. They trust him and say they are beyond grateful he’s looking after them during these challenging times.

Thank you, Paul, for bringing your heart to work to help people on their path to better health.

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At the heart of health

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We are working on the frontlines, supporting health care systems and delivering care to patients in communities across America.

Delivering frontline care

We are partnering with federal and local governments to ensure more people have access to testing and immunizations, bringing testing to over 1,000 communities. We have increased telemedicine visits by 600% and prescription deliveries by 1000% since the onset of the COVID-19 crisis. And Aetna is supported thousands of our most vulnerable members, helping them find necessary health resources and ensuring their access to care.

Supporting hospitals

Together, we are serving patients with complicated illnesses and transitioning eligible IV therapy patients to home-based care, lowering the risk of exposure, and keeping more hospital beds open.

Serving communities

Together, we are putting our heart to work in communities across America, delivering medications to temporary medical facilities and making investments to support key priorities, including addressing food insecurity among vulnerable populations, personal protective equipment and mental health support for front-line workers and investments in community resilience funds.

CVS Health President and CEO Larry Merlo joined the hosts of ABC’s Good Morning America to discuss our expanded COVID-19 testing capabilities, the strength of our supply chain, and the company’s decision to return more than $43 million received through the CARES Act Provider Relief Fund.

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Excerpts from Larry Merlo’s message to employees on our commitment to inclusion and belonging

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Like you, I was deeply disturbed by what unfolded in Minneapolis last week, and I am saddened to see the pain, frustration and anguish boil over in our communities following the death of George Floyd. The turmoil we are witnessing grows out of a long and deep history in our country, and as a nation we must focus on the injustices and discrimination that continue to divide us. I remain hopeful that we can find a way to move forward in unity to solve the nation’s most pressing issues.

In our workforce and in our communities, CVS Health’s commitment to inclusion and belonging is unwavering. It is critical to those we serve and grounded in our company values. We are a diverse community here at CVS Health – all 300,000 of us – and that diversity is one of our key strengths. It shows up in how we care for one another – walking in each other’s shoes, joining forces for the greater good and respecting one another no matter what our race or ethnicity. We will continue to uphold the commitment of mutual respect in everything we do. Discrimination and intolerance have no place in our business and will not be permitted in any form.

Be well and stay safe.

Larry

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Nuro to securely deliver CVS Pharmacy prescriptions with autonomous vehicles

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MOUNTAIN VIEW, CA — Nuro, the robotics company transforming delivery, today announced it is working with CVS Pharmacy to test prescription delivery in the Houston market starting in June. Nuro will use its fleet of autonomous vehicles to deliver prescriptions and essentials to CVS Pharmacy customers.

“We are seeing an increased demand for prescription delivery,” said Ryan Rumbarger, Senior Vice President of Store Operations, CVS Health. “We want to give our customers more choice in how they can quickly access the medications they need when it’s not convenient for them to visit one of our pharmacy locations.”

“Today, we are excited to expand into an entirely new vertical: health,” said Dave Ferguson, Nuro’s Co-Founder and President. “Through our partnership with CVS, we hope to make it easier for customers to get medicine, prescriptions, and the other things they need delivered directly to their homes.”

A Nuro autonomous vehicle is parked outside of a CVS Pharmacy location in Texas.

The pilot program will serve customers across three ZIP codes near CVS Pharmacy’s location at 5430 Bissonnet Street, Bellaire, Texas, 77401. Customers in the pilot area who are placing prescription orders via CVS.com or the CVS Pharmacy app in the pilot area can choose the autonomous delivery option, and add other non-prescription items to their order. To ensure the security of their prescriptions, customers will need to confirm their identification to unlock their delivery when Nuro’s autonomous vehicle arrives curbside at their home. Deliveries will be free of charge to CVS Pharmacy customers.

About Nuro

Nuro is a robotics company transforming local commerce through autonomous delivery. The company develops and operates a fleet of self-driving vehicles that deliver local goods of all kinds, from dinner to dry cleaning. Nuro's service helps merchants deliver goods to customers quickly, affordably, and safely. Led by world-renowned experts in robotics, artificial intelligence, computer vision, and product design, the company began making driverless deliveries to the public in 2018. Nuro has raised more than $1 billion in financing from investors including Softbank and Greylock and shares partnerships with leading brands such as Walmart, Domino's and Kroger.

Contacts

Nuro
press@nuro.ai
415-625-8555

CVS Pharmacy
Stephanie Cunha
stephanie.cunha@cvshealth.com
401-209-0755

A CVS Pharmacy customer collects a delivery from a Nuro autonomous vehicle outside of a CVS Pharmacy location in Texas.
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