Keeping connections in a distanced world to transform chronic care

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By Jonathan Mayhew, Executive Vice President, Chief Transformation Officer, CVS Health

Four months ago, chronic care was one of the nation’s biggest health challenges, affecting more than half of all American adults and driving 90 percent of health care spending according to the Centers for Disease Control and Prevention. Four months ago, new tools for helping people better manage and even prevent chronic conditions were expanding our ability to reach people early and often, connecting them with our local care teams, local community resources and virtual capabilities to support everyday decisions between regular doctors’ visits. Whether individuals chose to seek support at home, at work, in the pharmacy, online, or through a combination of all these options – these increased connections and intervention in chronic care would help prevent emergency room visits and hospital readmissions, improve health outcomes and lower costs.

Today, I still believe increased support and connections are key to fighting chronic disease, which is still a top health care challenge. But our world is different in many ways than it was four months ago. We are managing and looking to recover from a grueling pandemic, which has disproportionately impacted minority and underserved populations. Many people with chronic conditions have already delayed care due to fear of contracting COVID-19 in a health care setting.  In the months ahead, stopping in at your local pharmacy or visiting a doctor may not sound as appealing as it once did. For some, it will be non-starter.

At CVS Health, we understand that. Still, it is critical for those suffering or at risk of chronic conditions to continue regular care. And our approach to helping individuals with chronic conditions, which includes innovative touchpoints and groundbreaking data analysis, reflects the evolving needs of our customers, including a new reality shaped by the pandemic.

Combining physical, digital and virtual for more support options

Our past and real-time experience tells us that, particularly during stressful times, individuals at home need expanded options for accessing support for everyday decisions related to diet and exercise as well as medical and behavioral health care. While we will continue to expand our brick-and-mortar HealthHUB® locations to provide in-person health and wellness care, pharmacy services and retail goods, we also are accelerating and expanding our digital presence and integrating new virtual capabilities into our care management programs.

Recently, we have expanded the ways customers can engage with a CVS pharmacist, MinuteClinic® clinicians, or HealthHUB concierges (where available) to receive services. So, while an individual may not travel to see her pharmacist – she can still speak live over the phone or engage through an app and, afterward, have her medications delivered to her home. Additionally, through expanding telehealth capabilities, many individuals can access doctors to address medical and behavioral health concerns. No matter their preference, individuals have an array of options to stay connected.

Within our care management and condition management programs, we are making sure that, in addition to traditional telephone support, care managers can provide support using telehealth services and, when it is deemed safe to do so, still visit with individuals in their homes.  

Data is the game changer

Data will make these options even more effective. In the past, when the topic of data and analytics was raised related to care or condition management, it typically meant relying on claims data exclusively. Today, CVS Health is not only able to bring together a broader set of data from prescription claims and medical claims, but we also combine that data with lab results, electronic health record data and information from medical devices and wearables where permitted. As we’ve seen in Korea and multiple other countries, along with some efforts in the U.S. to track COVID-19, this approach provides a much more comprehensive understanding of what is happening with an individual and within a community. And because we are able to aggregate and analyze this data in real time, the insights we can generate for care managers, nurse practitioners, pharmacists and doctors (as part of referrals and ongoing care coordination) are actionable and make health care simpler for individuals. This kind of data fuels our Pharmacist Panel program which notifies our pharmacists of potential gaps in care or preventive care opportunities based on medical, pharmacy and lab data. This expanded view makes it even easier for pharmacists to proactively engage members in relevant, impactful and timely one-on-one conversations about how best to manage their chronic conditions. And this outreach is delivered through member-preferred channels like text, email or telephone.

Moving to a comprehensive approach to condition management

Unmatched data and multiple connection capabilities allow CVS Health to break away from the one-size-fits-all approach to chronic condition management. For example, most diabetes management programs today focus on just two modes of support -- monitoring blood glucose and managing issues of lifestyle and comorbidities – mostly through virtual reporting and telephone coaching.

Our comprehensive approach to diabetes care for Aetna members and CVS Caremark customers focuses on three additional areas for a total of five impact areas. In addition to monitoring blood glucose and managing lifestyle issues, we aim to ensure individuals also are receiving the recommended annual health screenings, adhering to medications and taking the right medications to manage their diabetes and any other conditions. Whether an individual is seen by a CVS pharmacist, a care manager, or MinuteClinic nurse practitioner online or in person, each will have an integrated view of the individual’s health needs in these five clinical impact areas. They will all be on the same page regarding medications, test results and care plans. This not only leads to more effective management of diabetes and other chronic conditions but also reduces the frustration patients often experience when care is disconnected and uncoordinated.

Taken together, improved interactions and data-fueled insights paint a picture of complete end-to-end condition management with many options for engagement and support. That is what is needed to improve our standard of care for diabetes and other chronic conditions. With integrated care teams, digital and virtual solutions and data technologies, we can stay connected to more people, on their terms and comfort levels, and help them to more successfully manage their chronic health conditions today and well into the future.

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Transforming kidney care

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An estimated 37 million Americans live with chronic kidney disease (CKD) and nearly 700,000 have end stage renal disease (ESRD). Treatment can be challenging and costly for both patients and payers. In fact, dialysis alone costs Medicare approximately $120 billion annually. Yet, despite the enormous cost, patient outcomes are poor, with nearly one in six dialysis patients dying in the first year after starting treatment.United States Renal Data System. 2019 USRDS annual data report: Epidemiology of kidney disease in the United States. National Institutes of Health, National Institute of Diabetes and Digestive and Kidney Diseases, Bethesda, MD, 2019.

At CVS Health, we are working to fundamentally transform the treatment paradigm for the millions of patients with CKD and ESRD through CVS Kidney Care, a CVS Health company. Specifically, our CKD management program is focused on early identification of kidney disease, targeted patient engagement and ongoing education to help slow disease progression.

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Earlier identification and better patient education

Many people who have kidney disease don’t know it. In fact, in the U.S., 43 percent of those with severely reduced kidney function are not aware that they have chronic kidney disease. By promoting early diagnosis, we will work to help delay the onset of dialysis and avoid emergency hospitalization, which is one of the biggest drivers of cost in kidney care.

Our CKD care management program is focused on helping people understand their condition, delay the need for dialysis, and make confident treatment decisions when the time comes. For more information, visit the CVS Kidney Care website.

cvs heart

There is hope. A system that pays for kidney health, rather than kidney sickness, would produce much better outcomes, often at a lower cost, for millions of Americans.

Alex M. Azar III, U.S. Secretary of Health and Human Services

Aligned with HHS priorities

In 2019, an executive order aimed at improving kidney care helped launch a new Advancing Kidney Health initiative of the Department of Health and Human Services (HHS). This marked an important step forward in kidney care as the administration pledged to double the number of kidney transplants performed in the U.S and reduce ESRD kidney failure by 25 percent by 2030 through better education and care during early forms of the disease. Furthermore, the administration wants 80 percent of newly diagnosed people with kidney failure to receive a transplant or move from clinic-based dialysis to less expensive and more effective in-home care by 2025.

Our CVS Kidney Care focus aligns with the core objectives of this new initiative, and uniquely positions us to help advance and support the administration’s directives to improve early detection of and expand treatment options for kidney care. Across our CVS Health enterprise, we are committed to transforming the health care system to better meet the needs of patients and reduce overall costs. Our unique approach to kidney care is one way that we are doing this as we work to help more people on their path to better health. 

Visit the CVS Kidney Care website to learn more about our offerings.

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Innovating Health Care

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CVS Health Announces Significant Expansion of HealthHUB to Deliver a Differentiated, Consumer Health Experience

CVS Health Announces Significant Expansion of HealthHUB to Deliver a Differentiated, Consumer Health Experience
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When CVS Health completed its acquisition of Aetna in November 2018, it set a bold course to transform the consumer health care experience in America. Today, the combined company is taking an accelerated step in its work by announcing a significant expansion of HealthHUB locations at CVS Pharmacy stores across the country.

Building on the success and customer response to its HealthHUB pilot in Houston, the company will open additional locations in Houston, Atlanta, Philadelphia, southern New Jersey and Tampa this year, and plans to have 1,500 HealthHUB locations operating by the end of 2021.

“Improving health outcomes starts with transforming the consumer health experience, connecting with people in their communities. Through physical and virtual interactions, we provide convenient, personalized and integrated access to health care support and services,” said Alan Lotvin, M.D., Chief Transformation Officer for CVS Health. “Our HealthHUBs in Houston are generating tremendously positive customer response. The opportunity to engage with a team of in-store and remote colleagues, including pharmacists, nurse practitioners, care managers and support staff resonates with consumers. We’re thrilled to be creating this seamless, long overdue experience that consumers want.”

For the past six months, the company has been piloting three HealthHUB locations in Houston that offer a broader range of health care services, new product categories, digital and on-demand health tools, trusted advice and personalized care. With the new format more than 20% of the store is now dedicated to health services, including new durable medical equipment (DME) and supplies and new product and service combinations for sleep apnea and diabetes care.

With personalized Pharmacy support programs and expanded MinuteClinic services, HealthHUB teams are improving care for patients managing chronic conditions, with a focus on recommending next best clinical actions and driving medical costs savings. The HealthHUB store format also includes a variety of pathways to nutritional health with one-on-one and group counseling delivered by an in-store dietitian, as well as access to weight loss programs.

Acting as the connection point inside the HealthHUB is the care concierge, a newly established role responsible for customer engagement, including educating customers about our new service offerings, helping them navigate the in-store services and events, and connecting them to our in-store providers.
 

“Our HealthHUBs are generating tremendously positive customer response. We’re thrilled to be creating this seamless, long overdue experience that consumers want.”

– Alan Lotvin, M.D., Chief Transformation Officer

The design of the HealthHUB also includes community spaces and digitally enabled offerings. Wellness rooms are available for CVS professionals and community partners to host group events, including health classes, nutritional seminars and benefits education. In addition, there are learning tables that include iPads for customers to explore health and wellness apps, as well as shop our expanded product selection on cvs.com. 

“Most of the time, I would run into the CVS Pharmacy when I was sick or just needed a few convenience items,” said Jacqueline H., a longtime CVS Pharmacy customer and Houston resident. “I was quite surprised with all of the health and wellness products, support services and community events inside the store. HealthHUB makes you want to be healthy and stay healthy.”

For Kevin Hourican, Executive Vice President, CVS Health and President of CVS Pharmacy, the HealthHUB format marks a forward leap in what’s already a revolution in health care.

“We have a sense of urgency about the need to bring real change to health care,” said Hourican. “What’s clear to us is that it will take more than incremental steps to fix what is broken in the health care system. That’s why we’re excited about how the combination of CVS and Aetna can establish an innovative health care model that will create an entirely new consumer experience and help people on their path to better health.”  

For more information about CVS Health’s efforts to improve access to quality care across the nation, visit our Quality & Access information center and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our bi-weekly health care newsletter.

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Moriarty Discusses Health Care Leadership with U.S. News & World Report

Moriarty Discusses Health Care Leadership with U.S. News & World Report
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At the 2019 World Economic Forum, Tom Moriarty, Chief Policy and External Affairs Officer, and General Counsel for CVS Health, sat down with Bill Holiber, President and CEO of U.S News & World Report, to discuss how leadership in the health care industry can drive meaningful solutions for patients.

The conversation first focused on the important role leaders can play in driving a transformative vision forward. Moriarty explained that leaders, particularly in health care, need to listen and engage at a very human level.

Emphasizing the importance of providing human interactions in health care, Moriarty outlined CVS Health’s commitment to delivering high-quality, community-based care. According to Moriarty, the democratization of care delivery – giving patients greater control of their health care decisions – provides an opportunity to help patients find the right care at the best possible cost.

As an example, Moriarty referenced the real-time benefits program, which improves transparency for patients and their prescribers by showing what patients will pay for a specific drug under their benefits plan and presenting up to five lower-cost, clinically appropriate alternatives. Moriarty described the potential for solutions like this to improve health care outcomes and reduce overall costs to the system, so that those savings can be reinvested in other societal priorities, like education and infrastructure.

For more information about CVS Health’s efforts to improve access to quality care across the nation, visit our Quality & Access information center and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our bi-weekly health care newsletter.

Tom Moriarty and Bill Holiber talk at Davos.
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Aetna announces call for nominations for Aetna's Voices of Health competition

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HARTFORD, Conn., April 1, 2019 /PRNewswire/ -- Aetna, a CVS Health business, today announced they are seeking nominations for the company's 2019 Voices of Health competition, which celebrates non-profit grassroots organizations working to address social determinants of health. The nomination period runs from April 1st 12th.

"We are excited to give people the opportunity to nominate incredible organizations that are moving the needle to help underserved communities find the resources they need in order to live healthier, happier lives," said Floyd W. Green, Aetna's vice president of community activation.

Nominations are open to non-profit organizations in the following cities:

  • New York City
  • Atlanta, GA
  • Charlotte, NC
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Detroit, MI
  • Fresno, CA
  • Houston, TX
  • Jacksonville, FL
  • Kings County, WA
  • Los Angeles, CA
  • Louisville, KY
  • Lancaster, PA
  • Philadelphia, PA
  • Pittsburgh, PA
  • Inland Empire, CA (San Bernardino and Riverside)
  • Santa Clara, CA
  • Miami, FL
  • Tacoma, WA

Following the nomination period, an internal Aetna committee will select between five to 10 organizations in each city to participate in the upcoming Aetna's Voices of Health competition, which begins on September 9th.

Voices of Health is a friendly voting competition that will take place in all 20 markets, where non-profits will be vying for prize money to help further their missions. More information on the Voices of Health competition will be shared in the coming months.

For official rules and criteria or to submit a nomination, visit aetnavoicesofhealth.com

About Aetna

Aetna, a CVS Health business, serves an estimated 39 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world. @AetnaNews

Aetna Media Contact:

Anjie Coplin
CoplinA@aetna.com
214-200-8056

SOURCE Aetna

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CVS Health Recognizes its 30,000 Pharmacists during American Pharmacists Month

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WOONSOCKET, RI – October 12, 2017 – CVS Health (NYSE:CVS) is celebrating its 30,000 pharmacists as part of American Pharmacists Month, an annual observation held every October. The company’s pharmacy teams are playing an increasingly important role in helping people on their path to better health by improving access to care and lowering costs for the millions of patients they serve every day. 

“As our nation’s health care landscape changes, our pharmacists are being called upon to play a broader role in a patient’s overall health care team,” said Larry J. Merlo, President and Chief Executive Officer, CVS Health. “Pharmacists not only provide one-on-one trusted counsel to patients each and every day, they are also delivering vital health care services, such as providing immunizations, and offering medication reviews to ensure patients are getting the most out of their entire medication regimen.” 

As medication experts, CVS Health pharmacists are helping identify potential barriers to medication adherence and offering solutions to help encourage patients to stay adherent. They also work in a variety of settings beyond the counter at CVS Pharmacy.

“Our pharmacists are not only the familiar faces you see behind the counter at your local CVS Pharmacy,” added Merlo. “Whether through Omnicare, CVS Caremark, CVS Specialty or Coram, our pharmacists are providing expert clinical care to patients with a wide range of medication regimens, from simple to complex.”

CVS Pharmacy recently rolled out a new prescription management system, called ScriptPath, which will help its pharmacy team provide even more guidance to patients through an innovative and first-of-its-kind Prescription Schedule. The Prescription Schedule enables the pharmacist to recommend a consolidated dosing schedule – narrowed down to four dosing times a day – which will do even more to improve patient understanding and medication adherence which can lead to better health outcomes.

In addition, pharmacists are providing convenient and accessible access to flu shots and other vaccinations at every CVS Pharmacy location nationwide seven days a week with no appointment needed, including evenings and weekends. In some states, such as California and Oregon, pharmacists are able to prescribe hormonal contraceptives, giving patients greater access to care at times and locations that are convenient for them.   

CVS pharmacists also provide telephonic medication adherence and clinical support to CVS Caremark pharmacy benefit management (PBM) members and CVS Specialty patients. They review and check all medications that are submitted for mail delivery and also provide counseling and support to members through programs such as Pharmacy Advisor, which help improve medication adherence and outcomes for patients with chronic conditions such as diabetes, high blood pressure and high cholesterol.

CVS pharmacists are also working to reduce prescription drug abuse through the company’s Pharmacists Teach program. This community outreach program connects pharmacists with high school students to share vital information about the dangers of improper drug use. Thousands of CVS pharmacists have volunteered their time to deliver this program to more than 295,000 students across the country, at no cost to the school, and the company has begun expanding the program to a parent audience.

CVS Health will celebrate National Pharmacy Technician Day on October 17 to recognize the company’s more than 50,000 pharmacy technicians for the valued support they provide to CVS pharmacists and pharmacy teams across the organization.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its 9,700 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 90 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.
 

MEDIA CONTACT:

Amy Lanctot
(401) 770-2931
Amy.Lanctot@CVSHealth.com

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CVS Health CEO Larry Merlo to Discuss Disruption and Transformation in Health Care During the 2018 Aspen Ideas Festival

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Will Highlight the Increased Need for Innovation to Help Rethink and Reinvent the Consumer Health Care Experience

Watch LIVE Video on June 21 (5:00 p.m. MT) from the Festival's Spotlight Health Event

WOONSOCKET, R.I., June 20, 2018 /PRNewswire/ -- CVS Health (NYSE: CVS) President and CEO Larry Merlo will join an exceptional mix of business experts and thought leaders who will share their insights on the accelerated pace of change in health care and how innovation, investments in technology, emerging business models and new competition are transforming the $3.6 trillion health care industry sector during Spotlight Health, the three-day health conference and opening segment of the annual Aspen Ideas Festival.

"Today's health care system has become increasingly fragmented and complex for consumers to navigate and afford. And without true innovation, more Americans will simply be without health care in the future," said Merlo. "I am looking forward to sharing the ways our company is transforming health care in America today, and the bold ways we will drive health care transformation in the future that will reshape how health care is accessed and delivered with the patient at the center of all that we do."

Merlo will join Kaiser Permanente CEO Bernard Tyson for the opening session at Spotlight Health on June 21 (5:00 p.m. MT) at the Greenwald Pavilion, with CNBC health care reporter Bertha Coombs moderating the panel discussion.

During the panel discussion, Merlo will address ways to make real progress for the country's health care system and for the individual health care consumer. He will also discuss CVS Health's unique and growing position in the marketplace to create a new paradigm for health care engagement that combines data-driven insights with the convenience of community-based care to provide a highly personalized consumer health care experience that supports the primary care medical home and can increase access to care, improve patient outcomes and lower costs.

To watch live streaming video of the event, visit: https://www.youtube.com/watch?v=QM6hYZlicsE.

The annual Aspen Ideas Festival will run from June 24-30, 2018 in Aspen, CO, preceded by Spotlight Health from June 21-24, 2018. The Festival is presented by the Aspen Institute and co-hosted by The Atlantic. More about this year's program can be found at http://www.aspenideas.org.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,800 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 94 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Contacts:

Media Contact:
Joe Goode, 401-770-9820
Joseph.Goode@CVSHealth.com

Investor Relations
Mike McGuire, 401-770-4050
Michael.McGuire@CVSHealth.com

SOURCE CVS Health

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Dr. Sunil Budhrani Chosen to Lead Innovation Health

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FALLS CHURCH, Va., March 6, 2019 /PRNewswire/ -- Innovation Health has named Sunil Budhrani MD, MPH, MBA, as the new Chief Executive Officer (CEO) of Innovation Health. Budhrani served as the Chief Medical Officer (CMO) for Innovation Health for the last three years and will continue in the role, while also serving as CEO.

As CEO, Budhrani will report directly to the Innovation Health Board of Directors and will be responsible for the overall success of the health plan that currently serves more than 130,000 consumers in the Washington, D.C., Metropolitan area.

"Dr. Budhrani's distinguished career makes him the ideal CEO for Innovation Health," said Mike Bucci, Aetna's market president for Virginia, Maryland and D.C. "His proven leadership over the last three years as the Innovation Health CMO, coupled with his deep understanding of health care overall, will ensure the organization's success as it continues to improve health care outcomes and offer more affordable options in the Washington, D.C., Metropolitan area."

Over the span of his career, Dr. Budhrani has practiced at several leading institutions including Inova Health System in Falls Church, Virginia; Good Samaritan Medical Center in West Palm Beach, Florida; Hackensack Meridian Health in New Jersey; and Baystate Medical Center in Massachusetts.

In addition to his roles in hospital settings, Budhrani also founded CareClix Telemedicine, a national end-to-end telemedicine solutions company as well as PrimeMed Urgent Care Systems, which operated urgent care facilities throughout the metropolitan Washington D.C. area. He also served as the CMO of the Affordable Care Act's Health Plan, Evergreen Health Care.

"We are pleased to continue working with Dr. Budhrani in his new role as CEO of Innovation Health," said Inova President and CEO, J. Stephen Jones, MD. "Inova's partnership with Aetna provides access to high quality healthcare and Dr. Budhrani's unique background and understanding of the changing healthcare landscape and patient needs will prove invaluable as we work with individuals and employers to expand access across the region."

Dr. Budhrani holds bachelor's degrees in neuroscience and English from the University of Pennsylvania and both medical and public health degrees from George Washington University. He also holds an M.B.A. from University of Baltimore. He completed his residency training in emergency medicine at the Tufts University School of Medicine in Massachusetts. He is currently an adjunct assistant professor of emergency medicine at George Washington University.

Innovation Health, which was launched in 2013, is a joint venture between Aetna, a CVS Health business, and Inova Health System.

About Innovation Health

Innovation Health provides health benefit plans to more than 125,000 members. The result of a unique partnership between Aetna, a CVS Health business and Inova Health System, Innovation Health was formed in 2013 as a new way to deliver and finance more affordable, quality health care for employers and individuals in Northern Virginia, Maryland and D.C. Through its integrated care model, Innovation Health combines a premier health plan, health system, and physicians for improved health outcomes and cost savings. For more information on Innovation Health visit InnovationHealth.com .

Media Contact:

Anjie Coplin
214-200-8056
CoplinA@aetna.com

SOURCE Innovation Health

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Moriarty Discusses Community Health Innovation at Wall Street Project Economic Summit

Moriarty Discusses Community Health Innovation at Wall Street Project Economic Summit
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Tom Moriarty, EVP, Chief Policy and External Affairs Officer and General Counsel, recently sat down with civil rights activist Rev. Jesse Jackson Sr. at the 22nd Annual Wall Street Project Economic Summit to highlight how our newly combined company can accelerate the improvement of health care for individuals and families across the country.

Moriarty emphasized how the path to better health and stronger communities can be achieved through local support and targeted engagement. At CVS Health, we know how much human interactions matter. The millions of patients we interact with every day each have unique backgrounds and needs. Every day, we utilize our community footprint to build trust with patients on a personal level.

Addressing Local Barriers to Care

Today, approximately 30 to 40 percent of physician-ordered lab tests aren’t completed – oftentimes as a result of lab and testing facilities not having extended hours and lacking access from public transportation routes. Moriarty emphasized how CVS Health can help patients achieve better health by expanding access to testing and monitoring in the communities where they live and work.

Complementing Primary Care

Due to inadequate access to care, it can be difficult for patients to locate the coordinated care and health services they need to get and stay healthy in between doctor visits. CVS Health serves 10,000 communities nationwide with more than 9,800 retail stores and 1,100 walk-in clinics and we’re pursuing new ways to elevate our retail stores as a local health care destination. 

Through the introduction of HealthHUB® locations at CVS Pharmacy stores in Houston, Texas, we have the opportunity to serve as an extension to primary care. With personalized pharmacy support programs and MinuteClinic services, the HealthHUB pilot is improving care for patients managing chronic conditions with a focus on recommending next best actions and driving medical costs savings.

Moriarty shared several examples of how the HealthHUB pilot will provide meaningful and frequent touchpoints to care. For a patient living with diabetes, we can be there more frequently to provide counsel on lifestyle and dietary needs. In the case of respiratory disease, a respiratory therapist will be on-site to help patients track their conditions and provide them with personalized counsel. These interactions will help coordinate care across a patients’ full care teams.

Improving Health Outcomes and Lowering Costs

About 80 percent of current medical spend is on chronic conditions, such as diabetes and cardiovascular disease. At the same time, the number of Americans impacted by these conditions continues to grow.

Moriarty shared how the pharmacy can help prevent these conditions and improve population health by serving as a first line of defense in the community. Our newly combined company will deliver a unified strategy aimed at making a measurable impact on the health of communities nationwide. Through our Building Healthier Communities initiative, CVS Health will make significant investments in the areas of managing chronic disease, including the expansion of Project Health to provide more screenings for the social determinants of health that affect personal well-being and the broader community, such as education, housing and access to fresh food.

For more information about CVS Health’s efforts to improve access to quality care across the nation, visit our Quality & Access information center and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our bi-weekly health care newsletter.

Tom Moriarty and Reverend Jesse Jackson shake hands.
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