Heart At Work: Jun Park

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Our pharmacists bring their hearts to work every day.

They provide sound information that helps their patients stay on their medications, and create beautiful human connections when they’re needed most. You’ll see what we mean when you watch the story of one high school student, Casey, and his pharmacist, Jun Park.

“Casey was born with Cerebral Palsy. Jun is our pharmacist and we love him dearly. He’s been with us all 17 years,” says Beth Roher, Casey’s mom.

Beth Roher and Jun Park talking in the consultation area inside of a CVS Pharmacy.
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Heart At Work: Jackie DeJesus

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Jackie DeJesus, wearing a headset and working on a laptop computer in her home office.

Undaunted by COVID-19, Jackie used the reach of CVS to get our member the medication he needed. 

When the COVID-19 pandemic hit, LorenName changed for privacy purposes. thought he would be OK if he just followed the CDC guidelines and stayed home. Even though Loren never contracted COVID-19, his health was eventually impacted by the pandemic. Luckily, his case manager, Jackie, came to his rescue and quickly worked across CVS Health to provide a solution.

Loren has a history of psoriatic arthritis, among other health concerns, and was taking hydroxychloroquine to control his painful symptoms. He had been using his local pharmacy to fill his medications. But after hydroxychloroquine was named as a potential treatment for COVID-19, his pharmacy told him that they had exhausted their supply and couldn’t get any more. Not knowing what else to do, Loren began rationing his medication and eventually ran out too.

Jackie DeJesus, a registered nurse case manager on the Clinical Services Care Management team reached out to Loren because she saw he was prescribed hydroxychloroquine and heard there were shortages. “He was so happy to hear from us. He was very worried that his arthritis and skin conditions would quickly worsen and, because of the pandemic, didn’t feel like he had any choices,” said Jackie. “Loren didn’t feel safe shopping around for his medication since he was following quarantine protocols, and even if he located the medication at another pharmacy, he was concerned about the safety of leaving his community.”

Jackie explained to Loren that we had dedicated CVS pharmacists who can help. She worked with Caremark customer service to not only locate the medication, but also set up a 90-day mail order delivery right to his home.

Within 48 hours, Loren started taking his prescribed dosage and was better able to control his painful symptoms. He’s now aware of the Caremark mail order option and is excited to use it for all his medications during the pandemic and beyond. He is also thrilled to have Jackie as his personal contact.

Karen Lynch said, “The Aetna case managers provide a tremendous opportunity to connect with our members and identify solutions even when they don’t know those options exist. In this case, we not only helped a member overcome physical pain, we worked across CVS Health to simplify his access to care.”

Thank you, Jackie, for bringing your heart to work to help your patients when they need it most.

Jackie DeJesus, wearing a headset and working on a laptop computer in her home office.
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CVS Health announces 500 new Chandler jobs on Price Corridor

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CHANDLER, Arizona — CVS Health announced today a new 101,000 square foot office in Chandler, Arizona. Located at 1255 South Spectrum Boulevard in the Allred Park Place development, CVS Health will employ approximately 500 workers. Job opportunities include health care advocates, care management nurses, social workers, registered dieticians, behavioral health specialists, and medical directors. Most of these jobs will be new to the region.

CVS Health completed their acquisition of Aetna in November 2018. The new office in Chandler will provide service for the Aetna One Advocate care management program. The other offices that support Aetna One Advocate are in North Carolina and Ohio, with the Chandler office now responsible for a growing base of customers.

The project includes approximately $10 million in new tenant improvements to the building, which was originally built in 2009. The first class of approximately 130 employees has already been hired for this office and are currently working from home due to the coronavirus pandemic. CVS Health is continuing to ramp up hiring in the months ahead with the next training class scheduled for August 3, 2020.

“The City of Chandler is thrilled to welcome this significant infusion of new jobs to our community from a worldwide leader in the healthcare industry,” stated Chandler Mayor Kevin Hartke. “As our city and region continue to work through the challenges brought on by the coronavirus pandemic, we are especially proud to bring these new jobs to Chandler and the entire East Valley. We would like to congratulate CVS Health on this new facility and wish them many years of success ahead.”

“We look forward to contributing to the economic growth and prosperity of the East Valley,” said Jason Clement, Vice President Aetna Clinical Services, CVS Health. “This exciting partnership with the City of Chandler to launch a new, state-of-the-art location will employ highly skilled talent for a wide range of positions and expand support for our Aetna One Advocate customers.”

“Douglas Allred Company welcomes CVS Health to Allred Park Place – Chandler’s #1 Corporate Campus,” stated CEO Dave Allred. “We are thrilled to have them join our other premier tenants and look forward to many years of a great partnership.”

Visit Aetna One Advantage careers to learn more.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at https://www.cvshealth.com.

About the City of Chandler

Chandler, Arizona has built a reputation as a “Community of Innovation.” Life in Chandler goes beyond a thriving and dynamic business community with progressive entrepreneurship. Known for its rich diversity, the city offers an outstanding quality of life for all generations with great schools and recreational opportunities. Chandler has grown to become the state's fourth largest city with a population of more than 262,000. Chandler has been named one of the nation’s Best Places to Find a Job and Best Cities for Women in Tech. The city also is one of the safest communities in the nation and boasts AAA bond ratings from all three national rating agencies, one of only 40 communities to achieve this distinction. For more information, visit the city website, or connect with the city on social media.

Media contacts

City of Chandler
Stephanie Romero 
stephanie.romero@chandleraz.gov 
602-412-7228 

CVS Health 
Monica Prinzing 
prinzingm@aetna.com 
831-241-8294

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Heart At Work: Paul Cubita

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Pharmacist Paul Cubita’s patients love and trust him not only for his expertise but because they know he genuinely cares.

Paul Cubita always brings his medical expertise as a pharmacist to his job, but he also radiates a special calm and kindness that endears him to his Savannah, Georgia patients. When they are anxious, he offers solutions. They trust him and say they are beyond grateful he’s looking after them during these challenging times.

Thank you, Paul, for bringing your heart to work to help people on their path to better health.

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During Nurses Month, we salute the vital work that nurses do every day

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This year, on the 200th anniversary of Florence Nightingale’s birth, National Nurses Month is celebrating the dedication of nurses in every interaction, every setting, every era, every day. Throughout May, CVS Health is also recognizing the thousands of nurses who work across our enterprise in this time of extraordinary challenge.

In honor of Nurses Month and in recognition of the vital work of nursing, CVS Health is making a $40,000 donation to Direct Relief to deliver protective gear and critical care medications to as many health care workers as possible.

Today, many nurses are found on the frontlines of the COVID-19 pandemic. Others are contributing their expertise, experience and compassion behind the scenes. This includes some 10,000 nurses, nurse practitioners, LVNs and LPNs working for Aetna, MinuteClinic, CVS Caremark and Omnicare. All have been doing amazing work since COVID-19 began, including volunteering to oversee rapid testing in various areas or embracing new ways to treat patients during social distancing.

Sheryl Burke, Aetna Senior Vice President of Cross-Enterprise Strategic Innovation, recently praised nurses by saying, “You care for our customers and members like your own family through teaching, advocacy, listening and action. Your efforts have been nothing short of extraordinary and are well-deserving of our sincere gratitude.”

To learn more about the extraordinary work being done by our CVS Health nursing professionals, take a look at our Friday Pulse video recognizing Nurses Month. And please join us in celebrating nurses!

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

A practitioner consults a female adult patient with a child via video call during a telemedicine visit.
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Heart At Work: Steve Normandy

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Store Manager Steve Normandy is bent over stocking toothpaste on a shelf. As always, his store in Tewksbury, Massachusetts looks orderly and welcoming, but there are notable differences from a few short months ago. Front Store and Pharmacy teams wear gloves and masks, plexiglass stands as a protective barrier at counters and red floor arrows direct customers and patients along a one-way path.

“We’re doing everything we can to keep people safe, including ourselves,” says Steve, his gray hair and easy smile apparent. “We’re making things as normal as possible.”

Steve has been with the company 31 years. When asked if he knows he’s called the “grandfather” of store managers, he responds with a large baritone laugh. “I guess you could say I’ve worked for CVS Health longer than many managers have been on the planet.” Humor is one of Steve’s hallmark traits.

As any good grandfather would do, Steve has been a reassuring presence since the Coronavirus turned lives upside down. Protecting his staff, he encourages them to take vacation time, recharge their batteries even drink more fluids.

“I’ve implemented shorter shifts to minimize their exposure. I also ask them to stay off social media and get their news from reliable sources – there’s so much misinformation,” he says. “Like our customers, they have fears about this pandemic.”

Steve says these days he’s less task-oriented and more empathetic. “All of us need to be,” he suggests. That empathy for his team carries over to his customers. “We’re walking in their shoes and they’re counting on us.”

Steve Normandy and Dr. Ed Colozzi talk in a store aisle of CVS Pharmacy.
Steve Normandy catches up with customer Dr. Ed Colozzi. “There’s a sense of authentic care because of Steve. I feel welcome and safe,” says Ed.

“What’s really impressive is the consistency of authentic care in everyone here, no matter their age or whether they work in the store or pharmacy,” offers Dr. Ed Colozzi, a regular customer. “That really goes a long way to make you feel welcome and safe despite Coronavirus. I think it has a lot to do with the way Steve manages. He really leads from the heart and it translates to his staff.”

“There’s a pandemic going on and plenty of unease but when I walk into Steve’s store people are smiling and happy,” notes District Leader Jay Fregeau. “It’s amazing to see but it’s just a regular day for Steve. He’s going to be pretty embarrassed to have this attention.”

Thank you Steve, for bringing your heart to work as you look after your team and your customers with a grandfather’s touch.

Steve Normandy standing in an aisle of the CVS Pharmacy in which he works.
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Coram nurses rise to the challenge during COVID-19 pandemic

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A global pandemic cannot stop Coram nurses from doing what they do best: providing critical patient care in the home or at one of our ambulatory infusion suites, helping patients avoid and prevent hospital stays, giving them the autonomy to administer their own medications, and providing emotional support. Infusion nurses not only provide important nursing care, they support, educate and reassure patients and caregivers who may be scared, anxious, and overwhelmed — something increasingly common during the COVID-19 pandemic.

This National Nurses Month, we're proud to feature a few of our over 1,000 Coram nurses here.

Jeannie Collazo-Torres

Jeanette (Jeannie) Collazo-Torres

Jeanette (Jeannie) Collazo-Torres understands what it takes to support patients with complex conditions requiring IV-therapy — a former Coram nurse, she now works for CVS Specialty focusing on pulmonary arterial hypertension, and is also supporting the Coram team during the COVID-19 pandemic. Though she is familiar with administering and educating patients about complex therapies (called ‘teaches’), Jeannie notes that new safety guidelines, personal protective equipment (PPE), and social distancing have made patient care more complicated. "We wear the full equipment: N95 masks, gowns, gloves, and goggles," Jeannie explains. "We talk with the patients, but we can't be close to them and it can be harder to provide emotional support."

Jeannie recently met with a COVID-19 patient who had been discharged from the hospital. She could see that both the patient and family members were scared. "It can be intense and scary for patients and families, but I try to come in and set everyone's minds at ease. As a nurse I have to sense what is needed." Sometimes that's a sense of humor, she explains, and sometimes it's someone to talk to or pray with.

Martha Silverspring

Martha Silverspring

A nurse for over 35 years, Martha Silverspring has been working in IV home care since 1992. She enjoys home care nursing because every day is different, and she loves people and the relationships she has built over the years. "In IV home care nursing, you work toward a common goal, and nothing breaks down barriers like working together towards a common goal."

Her home visits may look a little different during the COVID-19 pandemic, but Martha credits Coram and CVS Health for helping her continue doing her job while staying safe. "I keep hearing about shortages of PPE elsewhere, but we've had access to what we needed from the beginning."

Chris Keller

Chris Keller

Nurse manager Chris Keller loves the challenge he describes as "air traffic control" — coordinating arrival of a delivered medication from the branch to the patient, ensuring a nurse trained in administering the specific medication can be at the patient's home after delivery, etc. "It's a lot of logistics and juggling, but I have a fantastic team of support that helps get it all done."

Chris and his team were recently put to the test when a cruise ship with several COVID-19 patients onboard arrived in his hometown of San Diego. Coram was asked to help hospital patients who needed to be discharged quickly to make room for the quarantined passengers, and Chris and his team jumped right in. "Everyone stepped up. I'm fortunate to oversee an excellent team of nurses who said 'let's do it.' We got PPE equipment delivered to our branch, packaged it up, mailed to our nurses’ homes by the next day."

Jeannie, Martha and Chris are just a few of the dedicated Coram nurses providing exceptional care and support during this unprecedented time. We thank all of our Coram nurses for their courage and commitment to helping patients get and stay well.

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The Year of the Nurse — and COVID-19

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When the World Health Organization selected 2020 as Year of the Nurse, they didn’t know nurses would be on the frontlines of a global pandemic.

But like health care professionals around the world, CVS Health and Aetna nurses are working through the challenges of COVID-19, redefining the way health care is delivered and putting people on a path to better health.

“It's really a true opportunity to show our commitment, our effort and our skill in order to help other people.” — Todd Clair, RN, MSN
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“This is when we, as nurses, are needed the most,” says Todd Clair, a nurse and Care Manager for Aetna One® Advocate. “And it's really a true opportunity to show our commitment, our effort and our skill in order to help other people.”

Watch the video to see how our nurse practitioners, registered nurses, licensed vocational nurses and licensed practical nurses are showing that commitment every day.

A nurse helps a patient with improving his mobility.
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Heart At Work: Denise Zachmann

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The kindness behind the mask

You could call it the kindness behind the mask. Since 2008, a sewing team has been meeting regularly within Aetna headquarters in Hartford, Connecticut. Their basement location is equipped with supplies, sewing machines and sergers — sophisticated sewing machines generally used to make quilts. Beginning with a core group of five volunteers, the team has grown to 40 volunteers led by 24-year employee and Aetna Volunteer Coordinator Denise Zachmann (who runs about 40 volunteer projects a year and holds down her job as an executive assistant in Government Marketing).

Usually volunteers focus on head scarves for cancer patients, scent cloths for premature babies and themed pillow cases for children attending the Hole in the Wall Gang Camp. During the COVID-19 crisis, volunteers are sewing face masks at home. Masks go to multiple area hospitals and medical centers where the need is great. When it comes to supplies Denise needs to be resourceful. She re-allocates fabric from other projects. Elastic is scarce, so the team uses ribbon, bias tape and shoe laces.

Volunteer Bo Hallowell has been with Aetna for 23 years. Her “day job” involves project management for Government Marketing, but lately she’s also putting in dozens of personal hours sewing masks for first responders in her Windsor, Connecticut, community. “I’ve got it down to a science,” she says with a smile. A flood of material donations, says Bo, “is a beautiful example of a community coming together.” For Bo the work is personal: her daughter is a part-time EMT, her sister is a pharmacist and two cousins are police officers. They are on the frontlines serving the public and she’s helping to keep them safe so they can do their jobs.

Bo Hallowell, making face masks using a sewing machine.
Sewing protective masks is personal for Bo Hallowell. Her family includes health care providers and police officers.

Says Denise, “Bo has taken up the gauntlet — sewing about 150 masks a week and distributing them to local organizations meaningful to her, including the Granby, Connecticut, Police and nearby hospitals.

The sewing team receives support from Community Affairs, which connects with Aetna’s 56 plus volunteer councils. “Their work is a prime example of Aetna’s commitment to be local,” explains Floyd W. Green III, Vice President, Community Affairs. “The cost to Aetna is minimal, but the elevation of our reputation is priceless.”

The Hartford sewing team is determined to do what they can to help others during this challenging time. We thank them for their skill and their immense generosity of heart to help their communities.

Denise Zachmann, wearing a face mask.
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National Nurses Month: Spotlight on Accordant nurses

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People with rare diseases, such as rheumatoid arthritis, lupus, cystic fibrosis, and certain types of cancers, often require complex care and treatment regimens.

Now, they’re managing these conditions during a global pandemic.

AccordantCare, the CVS Health care management program for those with rare conditions, provides members with dedicated nurses who check in regularly by phone and nurse teams who are available around the clock. During COVID-19, they're providing more than standard care management support for members’ conditions — they are helping members adjust to new routines and challenges.

This National Nurses month, we’re proud to feature a few of our approximately 400 Accordant nurses here.

Phillip Ellison, RN, BSN

Phillip Ellison, RN, BSN

"We work with one of the most vulnerable populations when it comes to infections because their immune systems are compromised," says Philip Ellison, an oncology case manager. Many doctors have switched patients from facility-based IV cancer treatments to oral medications so they can remain at home as much as possible. While this reduces the risk of infection, it means a new medication regimen and new side effects at a time when doctors can be less accessible. With an Accordant nurse team to call, members get their care management questions answered any time of day or night. 

Phillip and other case managers also reach out periodically to the members they support. "This population is often already isolated, but now even more so. Having case managers who telephonically reach out to them is more important than ever." One such member, living in a rural area with no internet access, first heard about the novel Coronavirus from Phillip's call. He was able to educate her on the virus's impact and importance of wearing a face covering for her lab visits.

Wendy Golob, RN, BSN

Wendy Golob, RN, BSN

Wendy Golob, a case manager, emphasizes Accordant’s whole-person approach to member support, assessing members' support systems, transportation access, and ability to take part in daily activities such as cooking and dressing in addition to medical needs. During COVID-19, this means community resources, grocery delivery services, and scheduling appointments with their doctors over the phone when needed.  

One member Wendy supports was admitted to the hospital and diagnosed with COVID-19 and diabetes. He was given several discharge instructions as well as a strict diet regimen. Due to visitor restrictions, his caregiver was unable to have her questions answered by hospital staff. Wendy quickly scheduled a conference call to go over the instructions in detail, alleviating the caregiver’s concerns and empowering her to provide care with these new diagnoses. "She was so thankful for having that discussion," Wendy says.

Makayla Rhoades, RN

Makayla Rhoades, RN

Makayla Rhoades, a health management nurse, says many members call for help sorting through information they've heard from various sources, turning to the Accordant team for best practices and advice on symptoms that warrant medical attention. Makayla was an advocate for one of her members taking hydroxychloroquine for Lupus when the drug was being sought as a possible COVID-19 treatment. With all of her local pharmacies out of stock, Makayla helped a member locate an in-network mail order pharmacy to get her medication delivered on time.

Another member, feeling distressed after a hospital visit, sought Makayla's emotional support and assistance scheduling a telehealth visit with his primary care physician. "You do what you can to assist with their needs and have a positive impact on their health and life overall. It's those relationships that bring you to work every day," she says.

Melissa Gomez, RN, BSN, CCM

In her role as a health management nurse, Melissa Gomez translates health information for her Spanish-speaking members. Many of her members use interpreters and translators, but often don't like relaying personal medical concerns to a third party. Even going online, Melissa explains, is difficult when only a fraction of reputable health sites post content in languages other than English.  

One challenge Melissa highlighted is transportation access. During COVID-19, this means educating members, who are often immunocompromised, on CDC guidance to safely utilize public transportation and avoid infection. “When I get on the phone with my members, I envision what's going on, we talk about the issues, and we problem-solve together, says Melissa, "we have little moments of success with every member."  

During this challenging, uncertain, and unprecedented time, we thank all of our Accordant nurses for their resilience and dedication to making sure members receive the best possible care.

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