SilverScript, our Medicare-approved Part D prescription drug plan provider serving more than 5 million members, focuses on providing seniors and people with disabilities with consistent, worry-free coverage.
For Alexis Spina, one of our Pittsburgh-based colleagues, that focus is integral to her work every day. A clinical pharmacist, Spina works the Medicare call queue, educating members daily on lower cost drug alternatives that have the same clinical benefits as their current medications, tailoring her responses to each member’s specific level of understanding.
Her conversations with members have been so impactful that some of them have been developed into talk tracks that other colleagues on her team now use for their own calls.
Spina says that with each phone interaction she tries to make the patient feel like they are speaking with someone who truly cares about their well-being.
For her hard work and leadership, Spina was awarded a 2018 CVS Health Paragon Award, which recognizes the best-of-the-best among CVS Health colleagues who deliver direct care to patients and customers. Now in their 28th year, the Paragon Awards honor colleagues who embody the core values of CVS Health.
Watch to learn more about Spina’s passion for helping patients save money and live a healthier life.