CVS Health Accessibility™
Educate. Enable. Empower.™
Our aim is that CVS Health® customers, members and colleagues with disabilities can access the health and wellness services we provide. Our work considers both physical and digital access. Our team includes people with disabilities, and we rely on their insights to instill empathy and understanding into everything we do. To see everyone. To welcome everyone. To design for everyone.
We’ve built strong collaborations with disability communities and organizations across the country. These relationships help us to continuously strive to create inclusive experiences that serve the needs of customers and colleagues.
Not all disabilities are apparent. This means that accessibility can take shape in a variety of ways. To this end, we’re always learning. Finding ways that we can best serve and delight people.
We are committed to:
- Educating colleagues and partners on accessibility standards and best practices.
- Enabling the creation of accessible products and services that meet diverse needs.
- Empowering individuals with disabilities and their allies to thrive.
By working together with care and purpose, we aim to create a future where everyone’s path to healthier is barrier-free.
Need assistance?
If you need assistance:
For general CVS Pharmacy website questions, call toll-free 1-888-607-4CVS (1-888-607-4287).
For CVS Pharmacy store and ExtraCare questions, call toll-free 1-800-SHOP-CVS (1-800-746-7287), Monday - Friday 8:30 AM - 7:00 PM ET, Sat. & Sun. 10:00 AM - 6:30 PM ET. Closed major holidays.
Language translation is available for patients at all CVS Pharmacy locations at no cost. The Pharmacy team is available to contact the translation line at the request of any patient.
Additionally, we welcome our customers to contact us about any accessibility issues via email at Accessibility@CVSHealth.com
If you have a hearing or speech disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).
- Digital accessibility is a foundational pillar in every phase of our product development lifecycle. From research and design through engineering and testing, accessibility is a critical part of our process. By incorporating accessibility holistically, we aim to create solutions that benefit everyone.
- We strive to meet and exceed best practices and standards in the latest Web Content Accessibility Guidelines (WCAG) A and AA.
- Open-Source Software Work
- We continue to find new ways to contribute to the accessibility community. We’ve released several free accessibility open-source software projects aimed to help educate, enable and empower accessibility professionals across the industry.
- W3C Engagement
- CVS Health is a member of the World Wide Web Consortium (W3C), a global community that develops web standards. Our active participation in W3C working groups reflects CVS Health’s commitment to promoting accessible digital experiences for all users.
- Community Engagement
- Our accessibility team continuously learns from regular dialogue with disability consumer organizations and from feedback from customers and user research participants with disabilities.
- We are proud to sponsor meaningful initiatives that advance accessibility for the disability community.
- ASL at MinuteClinic®
- MinuteClinic patients can request that an American Sign Language (ASL) interpreter be provided at their visit at no extra charge.
- Spoken Rx®
- Spoken Rx allows people with visual impairments to hear critical prescription information.
- one+other®
- Recognizing a need for more representation in the self-care aisle for the disability community, CVS Pharmacy developed the Universal Tools collection.
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