Paragon Winners: Celebrating the best of the best | CVS Health
Group of headshots for the four winners of the Paragon Award

Paragon Winners: Celebrating the best of the best

Since 1990, annual CVS Health Paragon Awards celebrate the best of the best among CVS Health colleagues who serve in customer, patient and member-facing roles. Winners achieve outstanding results while demonstrating the company’s purpose of helping people on their path to better health.

Nurses, a pharmacist and for the first time ever, a Customer Care representative, were recently honored by CVS Caremark President Alan Lotvin and the CVS Caremark leadership team, through several virtual recognition events.

Watch their videos to learn more about how Tiffany, Jen, Susan and Vanessa, are consumer obsessed and walk in others’ shoes when taking care of their patients and members.

Caricature of Tiffany Frizzell, Primary Case Manager, Coram, in Columbia, MD

Tiffany Frizzell, Primary Case Manager, Coram, in Columbia, MD

Tiffany has been a nurse for 20 years, working in pediatric oncology, the PICU, the NICU, the pediatric emergency room, as a forensic nurse examiner, and during the past four years, as an infusion nurse for Coram. Watch Tiffany’s video and see how she seamlessly embodies compassion and empathy.

Watch Tiffany Frizzell's video
Caricature of Jen Lin, Pharmacist and Clinical Advisor, Federal Employee Program (FEP), in Phoenix, AZ

Jen Lin, Pharmacist and Clinical Advisor, Federal Employee Program, in Phoenix, AZ

Jen has been with CVS Caremark for 10 years and serves with FEP’s Patient-Centered Care team. She trains new pharmacists, is a preceptor for pharmacy students and works with pharmacy residents as they complete managed-care residencies. Watch Jen’s video and hear Jen’s powerful statement about how she views her work . . . “There is beauty in each and every one of us."

Watch Jen Lin's video
Caricature of Susan Malloy, Senior Nurse Case Manager, Accordant, in Greensboro, NC

Susan Malloy, Senior Nurse Case Manager, Accordant, in Greensboro, NC

Affectionately known as “Nurse Susan” by many of the oncology members she cares for, Susan serves on the Rare Oncology Team. During her 20 years at Accordant, Susan manages a robust load of complex oncology cases and often consults on cases with CVS Caremark medical advisory board physicians and medical directors. Watch Susan’s video, where a member says “Thank you for giving me a normal life.”

Watch Susan Malloy's video
Caricature of Vanessa Marquez, Customer Care Representative, Member Services, in Chandler, AZ

Vanessa Marquez, Customer Care Representative, Member Services, in Chandler, AZ

Vanessa serves Medicare Part D members and is the first Customer Care representative to ever receive a Paragon award in the 30 years of the Paragon program. She says helping people is “like breathing” to her.

Watch Vanessa Marquez's video