Skip to main content

CVS Health's Accordant Awarded NCQA Accreditation for Case Management

January 23, 2019 | Community

Affirms company's commitment to providing high quality, patient-centered care to help improve health outcomes and lower costs

WOONSOCKET, R.I., Jan. 23, 2019 /PRNewswire/ -- Accordant, a CVS Health (NYSE: CVS) company, announced today that it has received Case Management Accreditation from NCQA for three years. This accreditation is awarded to organizations that demonstrate compliance with the rigorous Case Management Program standards. Accordant's integrated Case Management Program provides services on behalf of health plans, employers and third party administrators to members with complex and chronic diseases. This is the second consecutive three-year NCQA Case Management accreditation for Accordant.

"At Accordant, we are pleased to receive this important accreditation from NCQA, which further demonstrates our focus on providing complete patient care management and support to our members living with complex and hard-to-manage conditions, such as rheumatoid arthritis, ALS, inflammatory bowel disease and certain cancers," said, Ahmed Hassan, Vice President and General Manager of Accordant. "For more than 20 years, we have been committed to providing highly individualized support for our members to help them stay on track with their care, avoid unnecessary hospitalizations and medical costs, and improve overall health outcomes."

Accordant has more than 300 specially trained nurses who help to manage the entire patient through proactive outreach, comorbidity and symptom management, emotional and social support and transportation coordination. As part of the Case Management Program, Accordant manages care transitions and identifies and prevents potential problems to help members avoid costly emergency room visits and extended hospital stays.

"Case Management Accreditation moves us closer to measuring quality across population health management initiatives," said Margaret E. O'Kane, President, NCQA. "Not only does it add value to existing quality improvement efforts; it also demonstrates an organization's commitment to the highest degree of improving the quality of their patients' care."

NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS , the performance measurement tool used by more than 90 percent of the nation's health plans. Developed with input from researchers in the field, the Case Management Program standards are purposely set high to encourage organizations to continuously enhance their quality and help organizations achieve the highest level of performance possible.

About CVS Health

CVS Health is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has more than 9,800 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 93 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan. CVS Health also serves an estimated 39 million people through traditional, voluntary and consumer-directed health insurance products and related services, including a rapidly expanding Medicare Advantage offering. This innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS ) is the most widely used performance measurement tool in health care. NCQA's website ( contains information to help consumers, employers and others make moreinformed health care choices. NCQA can be found online at, on Twitter @ncqa, on Facebook at and on LinkedIn at

Christina Beckerman
CVS Health