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MinuteClinic expands options to help patients access routine care during COVID-19 pandemic

April 29, 2020 | Pharmacy

New MinuteClinic E-Clinic visit option enables patients to connect via video conferencing with a local provider

WOONSOCKET, R.I. — As the nation continues to navigate the COVID-19 pandemic, CVS Health (NYSE: CVS) today announced that MinuteClinic, the company's retail medical clinic, is now offering expanded telehealth options to help patients access safe, affordable and convenient non-emergency care.

In addition to traditional in-clinic patient visits, patients are now able to select a virtual E-Clinic visit with a local MinuteClinic provider for a wide variety of routine health care needs. This new telehealth option is available in Washington, D.C. and the 33 states where MinuteClinic currently operates, and is contracted with most health insurance plans.

“We are in the midst of an unprecedented time in our country’s history, and we recognize that patients now need different ways to access care for their acute and chronic health care needs,” said Sharon Vitti, President of MinuteClinic. “Our new E-Clinic visits offer patients access to our qualified care providers for the care they need, in a format that enables them to follow important shelter-in-place and social distancing guidelines.”

MinuteClinic providers are available to evaluate, diagnose and treat common injuries, illnesses and skin conditions, and help manage chronic conditions, either in person or using E-Clinic. The new E-Clinic visit capability offers patients the opportunity to connect virtually with a local MinuteClinic provider via video conferencing on their personal mobile device or computer, between 9 AM and 5 PM local time. To connect with a MinuteClinic provider, patients can visit and request an E-Clinic visit.

MinuteClinic providers continue to see patients in-clinic by appointment and are taking temporary, appropriate actions to help support efforts to reduce the spread of COVID-19 in our communities. For instance, MinuteClinic is no longer accepting walk-in patients and all patients will be pre-screened outside of the clinic to determine if it is the right site of care for their symptoms. To make an in-clinic appointment, patients can visit or use the CVS Pharmacy app.

About CVS Health

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