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Health Trends:
The Rise of Omnichannel Care

In our Fall 2022 report, consumers are asking for in-person and virtual care. Is health care ready to deliver on both?

A patient looks at the reader while a phone overlays half of their head and shoulders.

Patients and consumers expect to receive care in the digital or in-person channel they prefer.

Sree Chaguturu,

Executive Vice President and Chief Medical Officer at CVS Health