A woman jogging in a city street wearing athletic clothes and listening to music.

Our strategy

CVS Health® is already making healthier happen for more than 100 million people. Here’s how our strategic imperatives are strengthening our position as the leading health solutions company.

A woman jogging in a city street wearing athletic clothes and listening to music.

Our vision is informed by our business environment

We believe that the current health care system is too inaccessible, complex and costly. 

We also believe that our closeness to Americans in terms of proximity, reach and relationships uniquely positions us to deliver solutions.  

That’s why our forward-thinking strategies are aimed at providing greater quality, simplicity and choice — meeting people where they are with personalized solutions that are seamless, connected and increasingly digital.

A CVS Health colleague smiling and holding a tablet computer.
A CVS Health colleague smiling and holding a tablet computer.

Our vision is informed by our business environment

We believe that the current health care system is too inaccessible, complex and costly. 

We also believe that our closeness to Americans in terms of proximity, reach and relationships uniquely positions us to deliver solutions.  

That’s why our forward-thinking strategies are aimed at providing greater quality, simplicity and choice — meeting people where they are with personalized solutions that are seamless, connected and increasingly digital.

Our approach is guided by our competitive advantages

Guided by seasoned leaders and empowered by unparalleled health care assets, we have the ability to reshape how consumers experience health care. 

We already touch millions of lives with our in-home, in-store and virtual care services as well as through our commitment to underserved communities. 

Going forward, we’ll build on existing relationships to deliver personalized care in a seamless, full-circle way, and in a way that can help end systemic inequities in our health care system.

A father holds his daughter on his shoulders while walking in a park.
A father holds his daughter on his shoulders while walking in a park.

Our approach is guided by our competitive advantages

Guided by seasoned leaders and empowered by unparalleled health care assets, we have the ability to reshape how consumers experience health care. 

We already touch millions of lives with our in-home, in-store and virtual care services as well as through our commitment to underserved communities. 

Going forward, we’ll build on existing relationships to deliver personalized care in a seamless, full-circle way, and in a way that can help end systemic inequities in our health care system.

Our key strategic pivots

Bold operational shifts — fueled by colleagues and a culture that is more consumer-centric than ever — will help us better serve our customers, members and patients.

We’re using enterprise-wide capabilities and reach to improve care — including with primary care where improvements are needed and would matter.

Our model includes health care teams that will address the “whole” patient’s physical and emotional needs. We’ll bring that care to where people want it — in nearby CVS® HealthHUB™ and MinuteClinic® locations, at home or virtually.

From COVID-19 testing at the pharmacy to depression screenings at MinuteClinic, we’ve moved beyond a traditional drug store model.

We’ll continue to respond to the need for easier access to care with a broader range of health services and wellness solutions at CVS Pharmacy® locations across the country.

Along with expanding our retail and primary care capabilities, we’re harnessing the power of digital to help people schedule care, connect with physicians and get the quality, affordable care they deserve.

Our digital transformation doesn’t stop at an appointment or virtual visit. We’re digitally connecting our pharmacy capabilities to give people more options, using artificial intelligence to streamline the member experience, and positioning CVS.com as a premier health and wellness destination.

With digital enhancing our unprecedented reach and creating more seamless experiences, we can deliver greater choice and range of services in our stores, in people’s homes and virtually.

We’ll continue to grow our digital ecosystem through health technology integrations and cross-channel solutions.