Our commitment to patient and colleague safety
Working to avoid preventable injury and striving for zero harm
Delivering quality care
At CVS Health®, we prioritize clinical quality, integrity, safety and trust in everything we do and for everyone we serve. Safety is part of the foundation for every interaction, decision and moment of care we deliver.
As the leading health solutions company, we adhere to health care regulations and guidelines, partnering with organizations and experts to drive safety across the industry.
Our safety principles
We keep patient safety at the heart of everything we do by striving for zero harm. Safety is embedded in our Heart At Work Behaviors™, which guide our actions to achieve our goals and shared purpose to build a world of health around every consumer.
We celebrate and recognize the hard work of our colleagues to support patient safety and quality in patient care.
We believe that healthier happens together®. Part of being healthier means creating a safe and caring environment for our patients, customers and colleagues. We expect everyone to treat others with respect and dignity.
No threats. No abuse. No violence.
Violations of our Patient and Customer Conduct Standards may result in removal from business premises and/or discontinuation of services.
Driving safety and quality in providing care to our patients and supporting our customers begins with upholding a culture of respect, civility, integrity and trust within our own workplace — one that allows each of our more than 300,000 colleagues to bring their whole selves to work every day. Our team of occupational safety professionals works across all lines of business to implement programs that promote safe working environments for colleagues.
We build resilient systems that drive safety and quality. Through innovative technology, we are able to enhance the care we provide. As we continue to innovate with new tools, we are committed to continuing to preserve the importance of the human connection in health care.
Our businesses have earned and continue to secure accreditations issued by entities including The Joint Commission, Utilization Review Accreditation Commission (URAC), the National Committee for Quality Assurance (NCQA), and the National Association for Boards of Pharmacy (NABP).
We are stronger as a company when we partner with and learn from organizations that share our values and commitments.
We are a founding partner of the Coalition for Health AI (CHAI) which brings together a vast array of health care leaders with a mission to be the trusted source for safe and responsible use of AI in health care. We are a signatory of the White House voluntary commitment to help ensure the safe, secure and trustworthy development and use of AI.
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Safety is critical at CVS. What we do impacts people's lives.
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We work as a team.
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Every day, we aim to provide the best quality for our customers and maintain a safe work environment.
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If we are supporting patient safety, we are driving high-quality care. And if we're giving that high-quality care, we are supporting patient safety. They are interlinked.
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As pharmacist. One of my responsibilities is making sure that we're dispensing correct medication.
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We're a very busy store, so one of the things that we aim for is making sure that all the aisles are clear to avoid any tripping hazards.
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My patient safety is the utmost important thing to me.
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We're checking to make sure that the medication is not expired and that the bottles aren't damaged.
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Safety is just as important for our coworkers as it is for our patients.
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We like to treat our colleagues like our family.
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My mum was recently hospitalised and just seeing the nurses just come in and out and taking good care of her really reminded me of how I want to treat my patients and how my patients deserve to be treated.
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Not one person can do the job. It takes a team to do the job and keep us all safe.
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The other day, I had to diagnose a patient with diabetes. We had to educate about the new medicines that he started on and also about the warning signs of different side effects that can occur with those medications.
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We always stress diligence in what we do.
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Safety and quality means we put safety first to our customers and to each other.
"Safety is at the heart of every decision we make and the care we deliver at CVS Health. Our culture of safety supports our patients, customers and colleagues and guides our ongoing journey to strive for zero harm."
Dr. Sree Chaguturu
Executive Vice President, Chief Medical Officer, CVS Health
Bringing our heart to every moment of your health™
Championing safety and quality
We ensure safety is at the heart of every decision we make and everything we do.
