Our commitment to patient and colleague safety
Working to avoid preventable injury and striving for zero harm
Delivering quality care
At CVS Health®, we prioritize clinical quality, integrity, safety and trust in everything we do and for everyone we serve. Safety is part of the foundation for every interaction, decision and moment of care we deliver.
As the leading health solutions company, we adhere to health care regulations and guidelines, partnering with organizations and experts to drive safety across the industry.
Our safety principles
We keep patient safety at the heart of everything we do by striving for zero harm. Safety is embedded in our Heart At Work Values™, which guide our actions to achieve our goals and shared purpose to build a world of health around every consumer.
We celebrate and recognize the hard work of our colleagues to support patient safety and quality in patient care.
We believe that healthier happens together®. Part of being healthier means creating a safe and caring environment for our patients, customers and colleagues. We expect everyone to treat others with respect and dignity.
No threats. No abuse. No violence.
Violations of our Patient and Customer Conduct Standards may result in removal from business premises and/or discontinuation of services.
Driving safety and quality in providing care to our patients and supporting our customers begins with upholding a culture of respect, civility, integrity and trust within our own workplace — one that allows each of our more than 300,000 colleagues to bring their whole selves to work every day. Our team of occupational safety professionals works across all lines of business to implement programs that promote safe working environments for colleagues.
We build resilient systems that drive safety and quality. Through innovative technology, we are able to enhance the care we provide. As we continue to innovate with new tools, we are committed to continuing to preserve the importance of the human connection in health care.
Our businesses have earned and continue to secure accreditations issued by entities including The Joint Commission, Utilization Review Accreditation Commission (URAC), the National Committee for Quality Assurance (NCQA), and the National Association for Boards of Pharmacy (NABP).
At every in-home evaluation, I have a responsibility to provide a service. I have to be prepared to discover a health risk that could have a huge impact on someone's life.
I'm a Clinical Field Mentor and Collaborating Physician for Signify Health.
I perform in-home evaluations for health plan members.
It's really cool to be a part of something bigger than just me.
But this role has its challenges, too. Once during an in-home evaluation, I found a member with very high blood pressure.
She stopped her medication because she felt like it wasn't making a difference. She was more concerned about the swelling in her legs.
I explained her medication helped to control her condition called congestive heart failure, which was contributing significantly to her leg swelling.
She said a doctor had never explained that to her before and now that she understood, she was going to take her medication as directed.
That moment really stayed with me. Safety is at the center of every in-home evaluation that I do.
“It's great to see you.” “I’m going to take your temperature.”
The way that I can make sure that I am conducting the best possible evaluation is making the member feel like
I'm putting their safety first. “And good.” “Should be a little winded after that one.”
And a quality visit depends on that connection.
"Patient safety isn’t just a priority—it’s the foundation of trust, shaping our culture, our innovation and our collaboration. Every action we take is focused on delivering safe, high-quality care for the patients, customers and colleagues we serve while striving for zero harm."
Dr. Amy Compton-Phillips
Executive Vice President and Chief Medical Officer, CVS Health
To simplify health care one person, one family and one community at a time
Prioritizing safety and quality
We ensure safety is at the heart of every decision we make and everything we do.
