CVS Health Tracker – App Support

If you have questions about the CVS Health Tracker application, refer to the Frequently Asked Questions below.

CVS Health Tracker FAQs

Who is eligible to use this app?

This app is available for Aetna and Caremark members who are enrolled in the Transform Diabetes Care program. Members in select plans may not be eligible yet, but we are continually working to expand access.

Is there a cost associated with this application?

CVS Health Tracker is provided at no cost to eligible Aetna and Caremark members. It is being provided to assist members in managing their health.

Is this application a requirement for members, or something they can voluntarily participate in?

This application is not required and the application's use is completely voluntary.

I am having issues with the application and cannot figure it out. Who can help me resolve my issue?

If you are an Aetna member, call the number on your Aetna Member ID card. If you are a Caremark member, please contact us at (855) 208-4858.

What glucometers are supported by the application?

The app currently supports the following glucometers:

  • Roche Accu-Chek® Guide
  • Roche Accu-Chek® Guide Me
  • LifeScan OneTouch Verio Flex®
  • LifeScan OneTouch Verio Reflect®