For Iris Chavez, managing her sons’ complex health needs has meant living with the fear that a routine moment could suddenly become a medical emergency.

“My oldest boy, he was born with multiple heart defects,” Iris said. “My little boy, I almost lost him from an asthma attack. It can be really complicated worrying about if they’re okay.”

Even as her boys have grown, the Chicago mom of two knows how quickly worry can take over when their health is uncertain.

That fear began early. After months of being told her oldest son’s symptoms were nothing to worry about, Iris learned he had a hole in his heart and needed open-heart surgery within days. He was just a year old. Later, her younger son developed asthma so unpredictable that it would sometimes strike during routine checkups.

Amid that uncertainty, support from CVS Health has given Iris something deeply meaningful: reassurance that she does not have to manage every detail alone. Through Aetna, CVS Pharmacy, MinuteClinic and the CVS Health® app, she can coordinate prescriptions, appointments and the specialty care her sons need. She can see when medications are due for a refill, contact doctors for new prescriptions and get help quickly when illness interrupts the day. CVS teams also take time to call specialists, helping ensure her sons get the medications they need when they need them.

“CVS Health helps me spend less time managing the specialty health stuff and more time just being present with my boys,” she said.

For Iris, that personalized help creates room to breathe. It can quiet the impulse to overthink every symptom and replace it with the comfort of knowing she has somewhere to turn. She believes every parent caring for a medically complex child deserves that same sense of support.

“I feel like VIP at CVS,” she said.

Today, her boys are athletes, participating in boxing, lacrosse, baseball and basketball, activities she believes help them stay active, improve their physical fitness and support their overall well-being. Iris has continued pursuing her own dreams, building a daycare, studying small business entrepreneurship, working toward a career as an esthetician and holding tight to her ambition of becoming an actor and model. Through it all, CVS Health has offered more than convenience: it has given her the reassuring feeling that someone has her back and cares about her family’s health.