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      Our Commitment to Occupational Health and Safety

      As a leading health solutions company, we are committed to the health, safety, and well-being of our colleagues, customers, contractors, vendors, and other key stakeholders. Our occupational health and safety (OHS) program is applicable to our entire operations, including employees as well as clients, contractors, suppliers and other visitors to our facilities.

      We remain focused on maintaining safe workplace conditions. We are committed to continuously improving the performance of our OHS management system, which leverages a “Plan, Do, Check, Act” cycle to ensure policies and procedures are compliant with applicable rules and regulations and verify site-level implementation. We work to ensure compliance with all applicable laws, safety procedures and Occupational Safety and Health Administration (OSHA) standards across our operations.

      To ensure compliance, we consult with workers and, where applicable, workers’ representatives and regularly monitor and evaluate our progress in reducing and preventing health issues and mitigating risks. We encourage and provide mechanisms for colleagues to report safety concerns and near-miss incidents so preventative actions can be taken to mitigate risks. We use colleague safety surveys to solicit feedback and determine opportunities to address safety-related concerns because we know in order for our colleagues to bring their best selves to the job they need to feel safe.

      Our OHS management system includes risk and hazard assessments to identify conditions, behaviors, or work activities that could be considered a hazard in the working environment. When needed, we establish OHS prioritization and action plans to refine health and safety programs and procedures, reduce potential risks of injury, and ensure robust responses to emergency situations. CVS Health uses a number of tools to identify, escalate, and address workplace hazards, including daily assessments, internal assessments and audits and external third-party audits. Potential hazards and/or compliance issues identified by any of the above are addressed using one or more of the following: correction of unsafe or non-compliant conditions, administrative controls including signage, the development of new and revised work practices or procedures, retraining, disciplinary action, and interim controls, where appropriate.

      Injuries and incidents are reported through a third-party-operated 24/7/365 hotline. Where appropriate, the CVS Health Environmental, Health & Safety Department investigates potentially serious colleague injuries and illnesses to determine the root cause and assist site managers in identifying and correcting potentially hazardous conditions. Incident data is monitored closely for trends and action plans are developed to drive continuous improvement.

      OHS policies and procedures are developed by the Health, Safety and Environmental Department and made available to all colleagues. Site managers actively collaborate with colleagues to implement the applicable elements of the OHS Program. Colleagues receive training in hazards that may be present in CVS Health facilities through our learning management system.

      At CVS Health, prioritizing safety and quality is foundational to who we are. We are committed to fostering a strong, proactive safety culture that empowers every colleague to take ownership of safe work practices. We actively recognize team members who model exemplary safety behaviors, and we leverage leading indicators to track engagement and drive continuous improvement across our safety programs. Through our Safety Excellence and Premier Awards, we reinforce the importance of safety and keep it at the forefront of everyday operations.

      The Health, Safety & Environment Department has implemented a comprehensive Information Management System designed to capture, track, and analyze data across all safety programs. This system consolidates leading indicators—including colleague feedback, compliance activities, inspections, and regulatory engagements—as well as lagging indicators such as incident and injury metrics. Realtime dashboards provide operations leadership with timely visibility into emerging trends, enabling informed decisionmaking and proactive risk mitigation.

      More information on our healthy, safety and environment programs can be found in our annual Impact Report.

      Our Occupational Health and Safety (OHS) programs are overseen at the highest levels of corporate governance. The Board of Directors, including the Audit and Health, Services and Technology Committees, receives regular reporting on program performance. In addition, the Board and Executive Leadership Team are periodically briefed on key OHS metrics, including Accident Frequency Rates, Workers’ Compensation Injury Rates, Lost Time Days, Injury Trends, Root Cause Analyses, Regulatory Activity, and Inspection Outcomes.

      The Health, Safety & Environment Department is responsible for developing these programs, conducting regular reviews, and communicating updates to business unit leadership to ensure alignment, accountability, and continuous improvement across the enterprise.

      Oversight of this policy lies with our VP of Risk Management and EHS. It is reviewed annually.