Advancing our Healthy 2030 roadmap and achieving our goals requires the input and collaboration of a diverse set of external and internal stakeholders. We maintain regular, open communication with a broad range of stakeholders who share our commitments to support the health of all we serve. The feedback provided by our stakeholders is integral to advancing our strategy and the initiatives we drive to achieve our goals. We establish a two-way dialog with advocates, policymakers, shareholders, customers, colleagues, partners and patients.
Learn more about our stakeholder groups and engagement types in the 2025 Impact Report Appendix.
Engagement highlights
Patients and consumers
The feedback we receive from our colleagues, customers, clients, members and patients helps us determine both how we’re doing, and how we can deliver on our purpose to meet their needs.
We regularly measure the satisfaction of our clients and collect feedback from our members and customers across our business. Learn more.
Our expansive reach and personalized approach to care drives positive consumer health outcomes.
Suppliers
We value collaboration with our suppliers and work with them on shared priorities.
Through our membership in the CDP Supply Chain program, we collect supplier emission data and work with key suppliers for highest impact.
Where we are directly linked to human rights impacts through our business relationships, we seek ways to positively influence the human rights actions of our business partners, including our suppliers. We require suppliers and their factories to provide fair and safe working conditions for all workers and to treat their employees with dignity and respect.
Nonprofit organizations and NGOs
Collaboration with stakeholders helps us advance our impact strategy and we leverage the guidance of industry-leading subject matter experts to support our commitments to Healthy 2030.
We build the philanthropic investments of our Healthy Community work hand-in-hand with nonprofit organizations versed in local community needs.
The insights of subject matter experts helps drive our Healthy Planet work, including World Wildlife Fund (WWF), Closed Loops Partners, and the Sustainable Packaging Coalition, among others.
Investors and shareholders
We regularly engage in conversations with investors and shareholders about our programs and welcome their feedback on our initiatives.
Colleagues
We regularly engage in conversations with colleagues about our programs and welcome their feedback on our initiatives. More than 30,000 colleagues participate in one of our 17 Colleague Resource Group which provide feedback on key business initiatives.
Customers and clients
We regularly engage in conversations with clients and customers across our business about our programs and welcome their feedback on our initiatives.