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      Stakeholder engagement

      Advancing our Healthy 2030 roadmap and achieving our goals requires the input and collaboration of a diverse set of external and internal stakeholders. We maintain regular, open communication with a broad range of stakeholders who share our commitments to support the health of all we serve. The feedback provided by our stakeholders is integral to advancing our strategy and the initiatives we drive to achieve our goals. We establish a two-way dialog with advocates, policymakers, shareholders, customers, colleagues, partners and patients.

       Learn more about our stakeholder groups and engagement types in the 2024 Impact Report Appendix.  

      Engagement highlights

      The feedback we receive from our colleagues, customers, clients, members and patients helps us determine both how we’re doing, and how we can deliver on our purpose to meet their needs.

      We regularly measure the satisfaction of our clients and collect feedback from our members and customers across our business. Learn more. 

      Our expansive reach and personalized approach to care drives positive consumer health outcomes.  

      We value collaboration with our suppliers and work with them on shared priorities.

      Through our membership in the CDP Supply Chain program, we collect supplier emission data and work with key suppliers for highest impact.

      Where we are directly linked to human rights impacts through our business relationships, we seek ways to positively influence the human rights actions of our business partners, including our suppliers. We require suppliers and their factories to provide fair and safe working conditions for all workers and to treat their employees with dignity and respect. 

      Collaboration with stakeholders helps us advance our impact strategy and we leverage the guidance of industry-leading subject matter experts to support our commitments to Healthy 2030.

      We build the philanthropic investments of our Healthy Community work hand-in-hand with nonprofit organizations versed in local community needs.

      The insights of subject matter experts helps drive our Healthy Planet work, including World Wildlife Fund (WWF), Closed Loops Partners, and the Sustainable Packaging Coalition, among others. 

      We regularly engage in conversations with investors and shareholders about our programs and welcome their feedback on our initiatives.

      In 2024, we conducted an investor perception study with S&P Global to understand how investors utilize our Impact Report and related assets to inform our 2024 approach.

      We regularly engage in conversations with colleagues about our programs and welcome their feedback on our initiatives. More than 29,000 colleagues participate in one of our 17 Colleague Resource Group which provide feedback on key business initiatives. 

      We regularly engage in conversations with clients and customers across our business about our programs and welcome their feedback on our initiatives.

      Stakeholder groups and engagement types


      Stakeholder group

      Engagement channels

      Patients and consumers

      • In-person interactions
      • Telehealth appointments
      • Virtual consultations
      • Focus groups
      • Customer relations inquiries
      • Surveys
      • Social media
      • Websites
      • Mail/email

      Colleagues

      • Meetings and interviews with leaders and business owners
      • Engagement surveys
      • Training and professional development opportunities
        CVS Health intranet
      • Colleague Resource Groups (CRGs) virtual and in-person meetings
      • Town Hall meetings
      • On-going memos from leadership with enterprise updates
      • Company website

      Investors & stockholders

      • Annual stockholders meeting
      • Quarterly earnings calls
      • Virtual meetings
      • Email correspondence
      • Responses to ratings and rankings
      • Conferences
      • Surveys and data requests
      • Website

      Suppliers

      • Meetings
      • Email/mail communications
      • Industry/collaborative associations
      • Conferences and events
      • Factory audits
      • Human Rights Policy
      • Code of Conduct
      • Training and workshops
      • Surveys and audits

      Government and regulators

      • Briefings and meetings
      • Phone briefings
      • Email correspondence
      • White papers and other briefing materials
      • Trade organizations
      • Participation in coalitions
      • Roundtable discussions
      • Public events
      • Sponsorship of events
      • Speaking engagements
      • Media engagements

      Nonprofit organizations and NGOs

      • Roundtables
      • Strategic relationships
      • Participation on boards and advisory councils
      • Attending annual meetings
      • Virtual engagement meetings
      • Webinars
      • Surveys
      • Thought leadership

      Industry groups and forums

      • Conferences
      • Virtual meetings
      • Strategic relationships
      • Pilot/initiative collaboration
      • Surveys

      Local communities

      • Community engagement programs
      • Volunteerism
      • Board memberships
      • Event sponsorship
      • Grantmaking
      • Supplier engagement and economic development
      • Workforce development and job training programs
      • Community development and investment programs

      Clients

      • Meetings
      • Phone and email correspondence
      • Surveys
      • Disclosure requests
      • Meetings and conferences

      Media

      • Direct outreach
      • Website
      • Social media
      • Responses to inquiries
      • Interviews, roundtables and/or panels
      • Conferences