CVS Health today announced plans to bring its new HealthHUB® store format to more U.S. markets in the first half of 2020 as part of a nationwide expansion. The HealthHUB format will come to select CVS Pharmacy locations in the following cities and states: Boston, Dallas/Fort Worth, Maryland, North Carolina, Ohio and Virginia.
The company also said it plans to add HealthHUB locations in other major metropolitan markets in Florida, and deploy a limited expansion in Hartford, New York City and Washington D.C., also in the first half of next year.
“We’re thrilled to be bringing HealthHUBs to more regions and zip codes,” said Kevin Hourican, Executive Vice President, CVS Health and President of CVS Pharmacy. “Our customers tell us they want local access to convenient, personalized and integrated health care support and services. HealthHUB delivers on that ask and we can’t wait for customers in these communities to benefit from a better health care experience.”
In June, and as part of the company’s accelerated growth strategy, CVS Health announced plans to open approximately 50 additional HealthHUB locations in Atlanta, Houston, Philadelphia, southern New Jersey and Tampa this year, with up to 1,500 HealthHUB locations planned to be operating by the end of 2021.
“Our customers tell us they want local access to convenient, personalized and integrated health care support and services,” said Kevin Hourican, President of CVS Pharmacy. “HealthHUB delivers on that ask and we can’t wait for customers in these communities to benefit from a better health care experience.”
Representing a major transformational initiative resulting from the combination of CVS Health and Aetna, HealthHUB is a first-of-its-kind community-based store concept focused on helping customers get well — and stay well — by offering a broader range of healthcare services, wellness products and services, trusted advice and personalized care, all with the ease of walking right into a local CVS Pharmacy.
CVS Health says its expansion plans are predicated on the performance of its 3 HealthHUB pilot stores in Houston, Texas. Early results show pilot stores exceeding initial business projections as measured by increases in front store sales, MinuteClinic visits per day and prescriptions dispensed. Importantly, overall customer satisfaction with pharmacy and front store are also meaningfully higher in HealthHUB locations than the rest of the company’s retail network.
Added Hourican, “Our customers love the new format. And by creating a unique health care experience that meets consumers where they are and helps them achieve their best health at a lower cost, we’ve set the stage for our company to compete and win in an industry that is rapidly transforming.”
To learn more about the products and services available through our new store format, visit our HealthHUB website.