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CVS Health completes rollout of time delay safes in 13 states

November 30, 2022

A sign warning of time-delay safes being used in a CVS Pharmacy

New safes for controlled substances anticipated to help build safer communities

Company now using time delay safe technology in all CVS Pharmacy locations across 45 states

WOONSOCKET, R.I., NOV. 30, 2022 – Amidst a busy holiday shopping season and as part of an ongoing commitment to support law enforcement and help build safer communities, CVS Health® (NYSE: CVS) today announced the installation of time delay safe technology in 800 CVS Pharmacy® locations — including those in Target stores — in 13 states across the U.S. The states and corresponding number of pharmacy locations include Delaware (22), Iowa (39), Kansas (53), Maine (25), Missouri (207), Nebraska (30), New Hampshire (47), North Dakota (6), Rhode Island (66), South Dakota (3), South Carolina (210), Vermont (9) and Wisconsin (83).

With this latest installation of time delay safes, CVS Health has now implemented the innovative technology in 45 states.

The safes are anticipated to help prevent pharmacy robberies and the potential for associated diversion of controlled substance medications — including opioid medications such as oxycodone and hydrocodone — by electronically delaying the time it takes for pharmacy employees to open the safe. In addition, the safes are anticipated to benefit the safety and well-being of CVS Pharmacy patients, customers and employees.  

The company’s rollout of time delay safe technology is in support of each of these states’ partnerships with local and state law enforcement and the retail community to fight back against escalating organized retail crime.  

“Supporting law enforcement efforts in their battle against organized retail crime remains a key focus for our company,” said Thomas M. Moriarty, chief policy officer and general counsel, CVS Health. “Criminal activities that organized retail crime rings fund are a clear danger to our communities, so it is important that retailers, law enforcement and political leaders work together to solve this problem. Time delay safes can help reduce the theft and diversion of prescription medications and bring added security to our stores which creates a safer environment for our customers, colleagues and communities.” 

CVS Health first implemented time delay safe technology in 2015 in CVS Pharmacy locations across Indianapolis, a city experiencing a high volume of pharmacy robberies at the time. The company saw a 70 percent decline in pharmacy robberies among the Indianapolis stores where time delay safes had been installed. Since then, the company has introduced time delay safes across 32 states and the District of Columbia, resulting in a 50 percent decline in robberies at CVS Pharmacy locations in those communities. 

The time delay function cannot be overridden and is designed to serve as a deterrent to would-be pharmacy robbers whose goal is to enter and exit their robbery targets as quickly as possible. All CVS Pharmacy locations with this technology display visible signage warning that time delay safes are in use to prevent on-demand access to controlled substances.

The CVS Health time delay safe program is one of many company initiatives to help address and prevent prescription medication misuse and diversion. 

Presently, the company supports over 4,600 safe medication disposal units in CVS Pharmacy locations and through local law enforcement organizations nationwide. Together, these existing medication disposal units have collected more than 4.5 million pounds of unwanted or expired medications that otherwise may have ended up in the water supply or been diverted or misused. 

About CVS Health

CVS Health® is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues — including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health — whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.

Media contact:

Joe Goode
Joseph.Goode@CVSHealth.com
401-378-5220