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Aetna Continues to Outpace Medicare Advantage Marketplace Around Star Ratings

October 12, 2017 | Medicare

87 percent of Medicare Advantage members enrolled in plans rated 4.0 stars or higher, demonstrating our commitment to providing high-quality plans to our members

HARTFORD, Conn. – Aetna’s Medicare Advantage Prescription Drug (MAPD) plans have once again received higher than average ratings from the Centers for Medicare and Medicaid Services (CMS) in the annual Star Ratings, released on October 11. For 2018, Aetna’s MAPD plans earned an overall weighted average rating of 4.0 out of 5.0 stars, with 87 percent of Medicare members enrolled in plans rated 4.0 or higher.

CMS’ Medicare Star Ratings rank the performance and quality of Medicare Advantage and Medicare prescription drug plans to help beneficiaries and their families compare plans.

“Star Ratings serve as our Medicare report card, and we are once again at the head of the class,” said Nancy Cocozza, senior vice president of Aetna’s Medicare business. “We are focused on taking the complexity out of health care by working closely with health care providers to enhance care coordination and patient satisfaction, and through the creation of simple, easy-to-use products and benefits that are relevant to the communities we serve.”

Medicare Advantage plans are rated on how well they perform on five different categories: staying healthy, managing chronic (long-term) conditions, member experience with the health plan, member complaints, and health plan customer service. Medicare Advantage and Medicare prescription drug plans are also rated on how well they perform on four additional categories: drug plan customer service, member complaints, member experience with drug plan and drug safety.

Aetna will expand into 128 new counties for 2018, offering Individual Medicare plans in a total of 991 counties across the country; this includes expansion into Massachusetts. Of these counties, 905 — or 91 percent — will have a plan offering rated 4.0 stars or greater.

Aetna Medicare Advantage and prescription drug plans are available to Medicare beneficiaries for selection during the Annual Enrollment Period, which starts on October 15, 2017, and runs through December 7, 2017. Enrollment becomes effective on January 1, 2018.

The star ratings are posted at For more information about Aetna’s 2018 Medicare offerings, visit or call toll-free at 1-888-247-1051 (TTY: 711). Hours are from 8 a.m. to 8 p.m., local time, seven days a week.

Note: Information in this release is based on 2018 star ratings data published by CMS on October 11, 2017, and Medicare Advantage and Medicare prescription drug plan enrollment as of October 2017. CMS evaluates Medicare Advantage and Medicare prescription drug plans based on a five-star rating system. Star ratings are calculated each year and may change from one year to the next.

About Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 44.7 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers’ compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

Media Contact:

Ethan Slavin

Investor Contact:

Joe Krocheski