CVS Health recently brought together a group of health leaders in Philadelphia, Pennsylvania, to explore how local solutions can have a big impact on residents who are grappling with environmental factors that impact health such as housing, education, transportation and food. The event was part of the POLITICO Health Care Innovators series, which CVS Health sponsors.
Following opening remarks from Tom Moriarty, chief policy and external affairs officer, and general counsel at CVS Health, the expert panel discussed how the social determinants of health are fundamentally changing the way we think about health care delivery. Among the experts, there was consensus that we must put patients at the center of their care, utilize a combination of high-tech and high-touch solutions and realize the power of public-private partnerships.
Teresa Miller, Secretary, Pennsylvania Department of Human Services
Ezekiel Emanuel, MD, PhD, Chair, Department of Medical Ethics and Health Policy, University of Pennsylvania;
Katherine Kinsey, PhD, Director, Philadelphia Nurse-Family Partnership; and
Katie McPeak, MD, Medical Director of Health Equity, Primary Care Network, Children’s Hospital of Philadelphia
Putting Patients at the Center of their Care
Each patient has their own unique health care needs. Oftentimes, those needs are determined by where they live and work. According to Dr. McPeak, “It’s not as simple as screening for social stress among families. We have to create interventions in places where they are already getting care.”
Dr. McPeak further noted that we must understand the intricacies of each patient and be embedded in their community to fully be able to address the factors that are impacting their health. This is where CVS Health can make a difference. We serve as a front door to health care in nearly 10,000 communities nationwide and are utilizing our community footprint to expand access to high-quality health care services.
High-Tech to Enable High-Touch
To maximize the impact of high-tech solutions, such as mobile apps and connected tools, the panelists agreed that they must be matched with personal touchpoints to care. According to Dr. Kinsey, “We’re all very interested in high-tech today, but it is really the relationships that we establish with patients over time that help us address the social determinants of health. We want to be high-touch and use our high-tech tools to better connect with people.”
This type of integration between technology and patient engagement is key to the model of care CVS Health is leading. We’re using technology to support our efforts to provide real-time and trusted counseling on adherence and lifestyle management, increase communication between doctor visits and improve care connectivity.
The Power of Public-Private Partnerships
Partnering with organizations that are on the front lines of addressing the social determinants of health every day is key. According to Secretary Miller, “Health care is a piece of what determines our overall health, but it is just one piece. With our managed care organizations, we’re seeing a handful of really creative partnerships addressing the social determinants of health.” In turn, these partnerships improve outcomes and impact overall health care spending.
Secretary Miller highlighted the Metropolitan Area Neighborhood Nutrition Alliance (MANNA) – an organization providing medically appropriate meals and nutrition counseling to those who are battling life-threatening illnesses – as one example of success. For example, data show that members receiving services from MANNA saw a 30 percent decrease in inpatient admission. Since 2016, we have been proud to support MANNA in its mission to improve access to healthy food.
The panel agreed that housing has the greatest impact on health and well-being and we must do more to support vulnerable patient populations. Aetna Better Health of Pennsylvania recently contributed $4 million to the Inglis Methodist Gardens project to support the development of a four-story, 47-unit apartment building in West Philadelphia – serving a mixed population of long-term care recipients and people at risk for homelessness.
For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.