Specialty Connect

Specialty Connect addresses the barriers that sometimes prevent specialty patients from filling their prescriptions.

For most Americans, filling a prescription is as simple as bringing it to the neighborhood pharmacy and picking up the pills a few hours later.

But for patients who take specialty medications to manage complex conditions like hepatitis C, multiple sclerosis, psoriasis, oncology, and rheumatoid arthritis, the process can be more challenging.

CVS Health’s Specialty Connect™ can help. The specialty prescription services program offers patients choice and flexibility in how they access their specialty medications, while providing centralized, expert clinical support.

Historically, patients faced three key challenges when filling a new prescription for a specialty medication:

  1. submitting the prescription;

  2. having easy access to centralized clinical and benefit support; and

  3. navigating how to receive the medication. 

With Specialty Connect, patients have the option to bring their specialty prescriptions to any CVS Pharmacy. After dropping off their prescription at the pharmacy, patients receive insurance guidance and dedicated clinical support by phone from a team of specialty pharmacy experts, trained in each therapeutic area, who are available 24 hours a day, 365 days a year.

Once the prescription is ready, the program also makes it easy for patients to receive their specialty drugs. Patients can choose between in-store pickup at any of the many CVS Pharmacy stores nationwide, or they can receive their medications by mail.

Specialty Connect has demonstrated high levels of patient satisfaction as well as improved adherence for patients who are prescribed specialty medications. Early results also show the program is improving the patient experience and reducing barriers, with 97 percent of patients successfully starting on therapy after their first interaction at a CVS Pharmacy store.