Mental health and well-being

Across our businesses, we deliver holistic support that helps improve mental well-being at scale, as well as access to quality care.

Whether she’s providing grief counseling or leading seminars on how to avoid burnout, Ashley Karpinski is helping us be a more caring company.

Expanded access

Aetna® is expanding access to high-quality behavioral health care, growing its provider network by 130,000 since April 2024 and strengthening quality oversight through enhanced criteria and clinical provider collaboration to make sure members receive best-in-class care.
MinuteClinic® has significantly expanded its mental health counseling services, providing virtual talk therapy in 49 states to ages 13+ and in-person therapy in select metro areas.
Virtual care continues to grow, with nearly 95% of MinuteClinic counseling visits now virtually.

Innovative support models, including a comprehensive neurodiversity support program and a value-based care collaboration to treat eating disorders, help Aetna members access specialized care that meets their needs.
The Aetna Resources for Living program delivers proactive mental well-being support, including counseling, crisis services, peer support groups and a Care Partner Model that provides a single point of contact across the full continuum of care.

MinuteClinic behavioral health services work:
- 76% of patients report a reduction in depression symptoms after multiple sessions.
- 73% of patients return for a second visit in the same year.
The Oak Street Health® collaborative care model includes behavioral health specialists, medical social workers and psychiatrists. All patients are screened for depression as part of their primary care. Of those referred to treatment, half enrolled in a behavioral health program, resulting in nearly 45,000 new enrollments last year.
All of the health plan members Signify Health® sees are screened for anxiety and depression during an In-Home Health Evaluation. When needed, they are connected to behavioral and mental health coordination services that contract with each member’s health plan.

At CVS Health, our behavioral health services work better together.