Putting people first. Always.

Sree Chaguturu's headshot shows through a blue CVS heart.

Sree Chaguturu, MD, Executive Vice President and Chief Medical Officer for CVS Health, considers what’s most important in meeting patients where they want to receive care.

It’s hard to overestimate the leap forward that the rapid adoption of virtual care represents for health care. In a few short years, the widespread use of digital health care tools has changed the landscape, making care easier and more accessible for millions.

The health care industry is currently experiencing a shift toward “omnichannel” care. Patients and consumers expect to receive care in the digital or in-person channel they prefer. This issue of the Health Trends report looks at some of the opportunities and challenges of serving patient needs in this dynamic environment.

  • Our lead article explores what health care leaders learned from the first wave of virtual care and lays out principles that might guide us in the months and years ahead.

  • Another explores how behavioral and mental health fields are, in many ways, leading the way with some of the widest adoption of virtual care.

  • A third article looks at how Medicaid members have embraced the flexibility of virtual care.

This issue provides an in-depth look at the many ways omnichannel delivery is changing health care. At CVS Health, we recently announced the formation of a new care delivery organization that will help to deliver on the promise of the omnichannel moment.

We welcome you to our Health Trends report on omnichannel care.