Providing compassionate care across CVS Health

How do we deliver care here at CVS Health?

Across all our businesses, healthcare professionals are providing compassionate care in moments that matter and we mean it. 

We do this in-person and we do it virtually. All thanks to thousands of colleagues filling dozens of different roles.

Across more than 9,000 CVS pharmacy locations, pharmacists and pharmacy technicians service trusted health and pharmacy care providers. They make sure medications are dispensed safely, counsel customers, provide immunizations and more. 

MinuteClinic healthcare professionals have long delivered acute and preventive care to nearly all ages, and now provide adult in-network, primary care, and select markets. Our licensed clinical therapists also offer mental health services, which have recently been expanded to ages 13 and up and is available virtually in most states. 

Within CVS Specialty, which includes Quorum Infusion Services, patients are supported by an array of healthcare professionals, including pharmacists, pharmacy technicians, case managers, dieticians, nurses, and care teams with condition specific training. These clinicians provide patient care by phone, digitally and in person, including providing local and in-home infusion services. 

Omnicare, our industry leading long-term care pharmacy services provider, brings high value pharmacy solutions. Empowered by clinical support, to skilled nursing and assisted living facilities, addressing the needs of an aging population across the continuum of senior care.

The providers at Oak Street Health help older adults stay healthier and live fuller lives through high quality primary care. Primary care providers, behavioral health specialists, community health workers, and medical social workers work together to provide holistic care in a value-based model. 

Experienced Signify Health clinicians visit millions of eligible health plan members each year to bring comprehensive and personal in-home health evaluations right to their front door. Armed with data, we help bridge gaps in care by connecting members to care when needed.

Over at CVS Caremark, our team has a number of specialized clinicians and healthcare workers, like case management, registered nurses. They engage with and advocate for vulnerable members who often have multiple medical, behavioral, and social challenges. We also offer services like live clinical support to optimize drug therapies for members, working together with patients and providers to help ensure appropriate care and improve clinical outcomes. 

At Aetna, our nurses, medical directors, clinical teams, and behavioral health professionals are committed to enhancing the experience of the members we serve. They help members navigate their unique health needs, find expert care, and make the most of their benefits. We have clinical colleagues in every part of our business and every day they are delivering accessible high quality healthcare to more than 185 million customers. This is how we become the most trusted healthcare company in America.