Over the years, Lea has welcomed thousands of colleagues and visitors to CVS Health headquarters. Remarkably, she knows nearly everybody’s name.
CVS Health proudly marks its 60th anniversary May 8 while Aetna celebrates 170 years May 28. This article is the first in a series featuring some of our longest-serving colleagues.
“Hi Bill, how was your weekend?”
“Therese, did you get to visit with your grandchildren?”
It’s 8:00 a.m. on a recent Monday morning and Lea Bousquet is manning the security desk cheerfully welcoming colleagues to 1 CVS Health® in Woonsocket, RI. She’s the first point of contact for the company and, like the theme song from the TV show Cheers, she knows nearly everybody’s name. “I guess it’s about 2,000 names,” Lea admits.
Her style rings of old-fashioned courtesy, an example of how one person can help hundreds of people in a Fortune 4 company of 300,000 feel connected and even start their day with a smile.
Lea began working at CVS Health on April 21, 37 years ago. Well, even before that if you count when she was 16 helping at her local pharmacy in between cheerleading practice. “I remember the blizzard of 1978 when Arthur Bernardo, pharmacist at the Cumberland CVS Pharmacy, called me,” Lea recalls. “Customers were homebound but desperate for their prescriptions, so my parents let me walk a mile in the snow to the pharmacy. There was no power, so we lit flashlights and candles to deliver medication. I kept notes so patients could pay once the banks reopened.”