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MinuteClinic takes additional steps to protect patients from COVID-19

March 20, 2020 | Pharmacy

“When access to routine health care is being disrupted, MinuteClinic continues to focus on providing patients with affordable, high-quality care in a safe environment,” said Sharon Vitti, President MinuteClinic and Senior Vice President, CVS Health. “With that goal in mind, and in line with CDC and state health department guidance for infection control and prevention, MinuteClinic is taking additional steps in the short term in the interest of keeping our patients, customers and colleagues safe during this time.”

As a temporary measure, to continue to support efforts to reduce the spread of COVID-19 in our communities MinuteClinic is taking the following actions:

  • MinuteClinic is no longer accepting walk-in patients; all patients must make an appointment on-line on the MinuteClinic website or via the CVS Pharmacy app.

  • Patients making an appointment will be pre-screened outside of the clinic to determine if it is the right site of care for their symptoms. If the pre-screen identifies the patient to be at risk for COVID-19 they will receive guidance on how to access care in a different health care setting.

  • Patients with scheduled appointments at their local MinuteClinic are required to wait in their personal vehicle or outside the store until the MinuteClinic provider texts or calls them in for their scheduled visit.

Although MinuteClinic is currently not able to test for COVID-19, MinuteClinic providers continue to be available to support the routine health needs of patients. These temporary actions are being put in place to help protect patients from unintended exposure to the virus. MinuteClinic providers can still evaluate, diagnose and treat common injuries, illnesses and skin conditions, provide vaccines and help manage chronic conditions.

Media contact

Christine Cramer