A young family gathers at a laptop for a video call.

Telehealth

Healthier is a 24/7 health care professional. Whether you’re sick or need routine care, we make it easy to see a qualified provider when and where you need one.

A young family gathers at a laptop for a video call.

Patient safety is our top priority.

If you’d prefer to stay in the comfort of your own home, you can choose a video consult with a licensed MinuteClinic provider with an E-Clinic visit between the hours of 9:00 AM and 5:00 PM local time. E-Clinic visits are accepted by most insurance plans. Alternatively, you can set up a Video Visit and our network of telemedicine providers will give you the care you need, when you need it, 24/7. A Video Visit cost $59 and is an affordable cash-pay option for people who do not have health insurance, or whose health insurance does not provide a telemedicine benefit. Video Visits are also covered by select insurance plans, including most Aetna plans.

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Increased telehealth access

With nearly half of Americans reporting that they or someone in their household has skipped or delayed needed medical care as a result of COVID-19, we’ve responded rapidly by vastly increasing access to telehealth.

Learn how we’re increasing access to telehealth services

MinuteClinic virtual care

When you’re sick and don’t want to leave home, MinuteClinic® now offers wide-ranging virtual care options beyond telehealth for affordable video-based care treating adults and children over the age of 2.

Explore MinuteClinic’s virtual care options

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The differences, explained

Yes. These terms are often interchangeable. Telehealth is the term Medicare uses for telemedicine and can include:

  • Live videoconferencing with providers
  • Telephone-only consultations with providers
  • Services provided by telemedicine vendors like Teladoc®

Telemedicine is health care delivery, evaluation, diagnosis, consultation, or treatment, conducted through audio, video or data communications by a health care practitioner who is physically separated from their patient.

Telehealth/telemedicine refers to a type of care – health care that is delivered remotely, such as over the phone, through video or via other communications platforms. Aetna policies have been relaxed to allow any in-network provider to deliver telemedicine. In most cases, these providers will be reimbursed at the same rate as an in-office visit, although provider contracts vary and exceptions may apply for some providers. Many in-network providers are offering telemedicine services and will evaluate, diagnose and consult with patients remotely.

Teladoc® is a multinational health care company that uses a group of doctors, therapists and specialists to provide telemedicine and virtual health care 24 hours a day, seven days a week. Aetna customers can elect to include the Teladoc® benefit in their benefit plans.